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  1. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
    June 01, 2021 - Including Q1 as a separate item enriched the detail of the responses for all of the later questions … In that case, the responses should not be publicly posted. … will be used, encourage responses, and reassure patients that their identities will not be revealed … ” • Encouraging thoughtful responses. … For example: - “Your responses may be shared with providers or posted on a public website.
  2. www.cpsi.ahrq.gov/teamstepps/readiness/index.html
    August 01, 2015 - You may find it helpful to have a colleague review your responses or to answer the questions with a larger … Organizational Readiness Assessment Checklist Record your responses to the questions below: Questions … Yes No Organizational Readiness Score If the number of Yes responses you've selected is:  … If the number of Yes responses you've selected is: 6-8 out of 12 Your responses indicate that your … If the number of Yes responses you've selected is: 1-5 out of 12 Based on your responses, significant
  3. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/AHRQ-Hospital-Survey-2.0-Users-Guide-5.26.2021.pdf
    January 01, 2021 - Only group statistics, not individual responses, will be prepared and reported. … • Assure staff that their responses will be kept confidential. … Only group statistics, not individual responses, will be prepared and reported. … for each item and looking for out-of-range values or values that are not valid responses. … For Negatively Worded Items, # of “Strongly disagree” or “Disagree” Responses Total # of Responses
  4. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/nursing-home/nursinghome-users-guide.pdf
    April 01, 2022 - Your nursing home can modify the responses to these questions. … the correct values (see Chapter 6 for how to code the survey responses). … • Assure staff that their responses will be kept confidential. … Only group results, not individual responses, will be prepared. … For negatively worded items, # of “strongly disagree” or “disagree” responses Total # of responses
  5. www.cpsi.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
    August 01, 2022 - It is important to minimize cross-sharing of interview responses from one group to another. … A coding system can be used to tally the responses to the questions. … For instance, the number 2 can be used for "yes" responses, the number 1 can be used for inconsistent … /unsure responses, and a zero can be used for "no" responses. … Coded responses can be tallied and aggregated into a numeric value for each question.
  6. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
    September 01, 2015 - For example, patients’ responses to supplemental questions about the cultural competence of providers … You should include them only if your sample design is likely to yield a sufficient number of responses … To learn more about the minimum number of responses needed and the implications for sample size, refer … Do not use precodes on 0-10 responses Redundant with response options Responses that are numbers … “DON’T KNOW” and “REFUSED” responses would typically not be read aloud on the telephone.
  7. www.cpsi.ahrq.gov/teamstepps/simulation/traininggd.html
    July 01, 2016 - Sample responses from the group. … List responses on the flipchart page that you pre-labeled “Expectations.” … Continue listing expectations until there are no more responses. … PPT slide 16 Show PPT slide #16, Define Targeted Responses . … Targeted responses Allow participants 25 minutes for this exercise.
  8. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascguide.pdf
    April 01, 2015 - • Assure them that their responses will be kept confidential. … Only group statistics, not individual responses, will be prepared and reported. … Edit Illegible, Mismarked, and Double-Marked Responses Problematic responses may occur with paper surveys … values that are not valid responses. … # of Responses to the Item (Excluding NA/DK & Missing Responses) Percent Positive Response
  9. www.cpsi.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
    July 01, 2023 - , the research team was able to assess the degree to which the information in the open-ended survey responses … To promote more detail, particularly in the written responses, additional prompts to the third and fourth … In a second round of experimental testing with 332 respondents, the team assessed responses to these … Elicitation Protocol performs outside of the restrictions of an experiment and better understand how the responses … This test found that: 18–25% of respondents agreed to answer open-ended responses in a scenario in
  10. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - Reporting Feedback to Participants Once all of the responses are scored, rank all of the participants … Expressive (or Emotional) Responses Expressive messages are not conceptive messages. … Expressive Responses can include… ■ Punishment: A result of a voluntary act. … Rhetorical Responses can include… ■ Veiled supervision: Give help or work together with Ron. … In a clinical scenario, the following examples will highlight expressive responses traits.
  11. www.cpsi.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
    June 01, 2019 - Clinical Context TeamSTEPPS Scenario 86 Clinical Context Define Events Sets Define Targeted Responses … Navy, Targeted Acceptable Responses to Generated Events (TARGETs) (Fowlkes, Lane, Salas, Franz, & Oser … skills Define learning objectives Choose clinical context Define event sets Define targeted responses … Targeted responses Behavioral responses to each event set trigger. … skill Learning objective(s) Clinical context Event set Trigger and distracters Targeted responses
  12. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
    July 01, 2018 -  Assure them that their responses will be kept confidential. … Only group statistics, not individual responses, will be prepared and reported. … Edit Illegible, Mismarked, and Double-Marked Responses (Paper Only) Problematic responses may occur … that are not valid responses. … For Negatively Worded Items, # of “Strongly disagree” or “Disagree” Responses Total # of Responses
  13. www.cpsi.ahrq.gov/cahps/news-and-events/news/index.html
    February 01, 2024 - The 2024 HCBS CAHPS Survey Database includes 6,053 survey responses voluntarily submitted by State Medicaid … The 2023 CAHPS Health Plan Survey Database includes 191,784 survey responses voluntarily submitted for … The Child HCAHPS Database includes 8,107 survey responses voluntarily submitted by 35 hospitals. … The HCBS Survey Database includes 4,731 survey responses voluntarily submitted by State Medicaid agencies
  14. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - Do not use precodes on 0-10 responses Redundant with response options Responses that are numbers … You will need a user name and password to submit your survey responses. … If you have already submitted your survey responses, thank you! … You will need a user name and password to submit your survey responses. … You will need a user name and password to submit your survey responses.
  15. www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool7.html
    March 01, 2024 - Overview Patients get frustrated if they have trouble reaching their practice by phone or getting responses … Develop and use written scripts with responses to frequently asked questions to ensure that clear, consistent … Assigning messages that are not clinical to other staff can speed up responses and reduce clinician overload … What suggestions do you have to improve our responses?"
  16. www.cpsi.ahrq.gov/cahps/surveys-guidance/cg/index.html
    September 01, 2023 - for your organization, Draw a sample of potential respondents, Collect the survey data, Track responses … Consider increasing the sample size to ensure that you have enough responses for all visit types to support … Is length of time since the last visit taken into account in analyzing responses to the Clinician & Group … Recent visits within the collection of visits during the reference period may have more influence on the responses … Also, responses tend to be more positive for visits that are closer to the time of the survey than those
  17. www.cpsi.ahrq.gov/health-literacy/improve/precautions/tool17.html
    February 01, 2024 - Pursue responses from patient populations that are not represented. … Web-based surveys can make it easier to collect and analyze data but are less likely to get responses … Let patients know that their responses will remain private—their providers will not see their responses … Devise a system for ensuring that patients' individual responses are not linked to them in an identifiable
  18. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - to the responses on the closed-ended survey questions. … ” • Encouraging thoughtful responses. … For example: - “Your responses may be shared with providers or posted on a public site. … In that case, the responses should not be publicly posted. … Responses to the five narrative questions were aggregated to create a single narrative.
  19. www.cpsi.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5.html
    August 01, 2022 - of the assessment from influencing scores on another section of the assessment, review and score all responses … Reporting Feedback to Participants Once all of the responses are scored, rank all of the participants … A template for sharing responses with participants is found in Appendix 3 . 1 Research indicates … Count concepts individually, and compare written responses with the examples noted in Appendix 3 and
  20. www.cpsi.ahrq.gov/hai/cauti-tools/ena-slides/part1.html
    October 01, 2020 - competencies Communication Barriers and facilitators In this module, we have selected several responses … Note: Quotes represent responses from our focus group members regarding catheter placement and decision-making … priority Slide 34 Inadequate education and competency This quote represents focus group member responses … This quote represents focus group member responses to questions about education and competency in CAUTI … This quote represents focus group member responses to questions about education and competency in CAUTI

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