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  1. www.cahps.ahrq.gov/cahps/surveys-guidance/cg/index.html
    September 01, 2023 - for your organization, Draw a sample of potential respondents, Collect the survey data, Track responses … Consider increasing the sample size to ensure that you have enough responses for all visit types to support … Is length of time since the last visit taken into account in analyzing responses to the Clinician & Group … Recent visits within the collection of visits during the reference period may have more influence on the responses … Also, responses tend to be more positive for visits that are closer to the time of the survey than those
  2. www.cahps.ahrq.gov/ncepcr/care/coordination/quality/formatting-guidance.html
    December 01, 2017 - for your data collection, include text such as the following regarding the confidentiality of survey responses … Your responses to this survey are also completely confidential . … formatting of a questionnaire improves response rates, the ease of completion, and the accuracy of responses
  3. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - to the responses on the closed-ended survey questions. … ” • Encouraging thoughtful responses. … For example: - “Your responses may be shared with providers or posted on a public site. … In that case, the responses should not be publicly posted. … Responses to the five narrative questions were aggregated to create a single narrative.
  4. www.cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5.html
    August 01, 2022 - of the assessment from influencing scores on another section of the assessment, review and score all responses … Reporting Feedback to Participants Once all of the responses are scored, rank all of the participants … A template for sharing responses with participants is found in Appendix 3 . 1 Research indicates … Count concepts individually, and compare written responses with the examples noted in Appendix 3 and
  5. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/2020-instructions-for-analyzing-data.pdf
    January 01, 2020 - Number of responses per entity. The Analysis Program requires at least two responses per entity. … of responses on the Adjuster 3 variable that are missing by PLAN ADJUSTER4 The percent of responses … is combined, equally weighted, with an item with many responses. … For single-item responses, these adjusted means are reported. … in each item divided by the total number of responses in all items.
  6. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-81-pgh-7-section-2-tech-specs.pdf
    January 01, 2012 - After confirming that enough responses were provided, sum the response scores from the items that were … 14 questions and answered all items with the second lowest response option (2), you would sum all responses … For pro-rated scores, this calculation assumes that responses are missing at random.
  7. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medmanage-ptfactsheet.pdf
    November 27, 2017 - Screen flicker Passed Page will not cause screen flicker Scripts Passed No inaccessible scripts Timed responses … Passed Page does not require timed responses Navigation links Passed Navigation links are not repetitive
  8. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - Schlesinger, Slide 18 Now, the range of responses we got were varied. … We also got some responses from people whose most important provider was their dentist. … That is, applying a positive versus negative score to responses. … And then, we will look at the responses. … would vary between paper responses and Web-based responses, but because we didn't test, we can't say
  9. www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/Part-I-SOPS-ASC-DatabaseReport.pdf
    December 01, 2021 - We present the average percentage of positive responses for each of the survey’s composite measures … For Negatively Worded Items, # of “Strongly Disagree” or “Disagree” Responses Total # of Responses … Number of “Excellent” or “Very Good” Responses Total Number of Responses to the Item Item … For example, for a three-item composite measure, if the item percent positive responses were 50.7 percent … These different survey administration modes could have led to differences in survey responses; further
  10. www.cahps.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar01/fuzzysetsq-a.html
    July 01, 2013 - SHARE: Fuzzy Set Analysis Presenters' Responses … to Questions The following are written responses by Dr. … These responses were edited by the Moderator, Dr. Michael Harrison.
  11. www.cahps.ahrq.gov/cahps/faq/index.html
    January 01, 2019 - Use CAHPS survey responses only for the purposes for which they were collected. … Putting the negative responses first yields a better distribution of responses.   … Thus, these measures are summaries of the responses to the questions in that composite. … Can we incorporate responses to our own questions into existing composite measures? No. … to this survey may no longer be comparable to responses to an unmodified survey.
  12. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
    April 01, 2016 - ■ It is important to minimize cross-sharing of interview responses from one group to another. … A coding system can be used to tally the responses to the questions. … For instance, the number 2 can be used for “yes” responses, the number 1 can be used for inconsistent … /unsure responses, and a zero can be used for “no” responses. … Coded responses can be tallied and aggregated into a numeric value for each question.
  13. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
    December 01, 2017 - Scoring Sheet Scoring the responses: 1. Number each survey. 2. … • Many staff responses of “Don’t know/ Not applicable” for a specific task may indicate an area … • We recommend you collect at least 15-20 surveys to look for patterns in responses. … Si q No q 15 Scoring the Responses • Add up the responses for each question. … • Identify the questions with the highest proportion of ‘no’ responses.
  14. www.cahps.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
    October 01, 2023 - the CAHPS team has focused on survey design, format, and length; the use of incentives to encourage responses … Strategies for encouraging survey responses.
  15. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - Applying a high standard of scientific rigor to the collection of open-ended survey responses can ensure … more than one thing at the same time; this format is not used for closed-ended questions with scaled responses … Finally, the team analyzed patients’ responses to the questions to determine how closely they mirrored … close-ended questions in terms of demographics (gender, race, ethnicity); there were slightly fewer responses … The use of patient portals to invite responses to the Elicitation Protocol would follow the same basic
  16. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-transcript.pdf
    January 01, 2020 - of your responses are in response to that overnight mail. … Not surprisingly, in arms with telephone, the majority of responses were by telephone. … Responses were highest in email to web versus SMS to web and SMS survey. … And the SMS survey respondents tended to provide more positive responses. … One is that this is a population where you tend to get more responses by mail than by telephone.
  17. www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html
    May 01, 2021 - Reporting the items Survey users can report items separately or create a composite by adding the responses … Survey users can also create a composite for the two counseling items (MH3 and MH4) by adding responses
  18. www.cahps.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step5.html
    March 01, 2019 - Field the assessment periodically and create a plan to encourage responses. … user-friendly assessment strategy The tools and strategies used for assessment can impact both the rate of responses … Task 5.3: Field the assessment periodically and create a plan to encourage responses   Ideally, you … clear directions for providing feedback, including language regarding the confidentiality of their responses
  19. www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/DxSftyRpt-Updated-2022.pdf
    January 01, 2022 - The item average percent positive scores do not include NA/DK/MI responses. Chart 1. … “Does not apply/Don’t know” and missing responses are excluded when calculating percentages of response … For example, for a three-item composite measure, if the item percent positive responses were 50 percent … Total # of Responses to the Item (Excluding NA/DK/MI Responses) Percent Positive Response … Total # of NA/DK/MI Responses Total # of Respondents in Medical Office Percent NA/DK/MI
  20. www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/about.html
    September 01, 2020 - If you find that you have more "yes" responses than "no" responses to the following questions, the SHARE … If you find that you have mostly "no" responses—particularly if your senior leadership is not yet onboard

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