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  1. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
    June 01, 2021 - Including Q1 as a separate item enriched the detail of the responses for all of the later questions … In that case, the responses should not be publicly posted. … will be used, encourage responses, and reassure patients that their identities will not be revealed … ” • Encouraging thoughtful responses. … For example: - “Your responses may be shared with providers or posted on a public website.
  2. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - Survey • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … to responses to closed-ended questions • On its own • To hear directly from specific groups of patients … Data collection: • Use of Web and telephone • Invitation and reminder letters and emails • Use of responses … • Analyzing responses: When should feedback from individual patients be analyzed and summarized? … • Sharing responses: • What are the most useful ways to present patient feedback to providers?
  3. www.cahps.ahrq.gov/teamstepps/readiness/index.html
    August 01, 2015 - You may find it helpful to have a colleague review your responses or to answer the questions with a larger … Organizational Readiness Assessment Checklist Record your responses to the questions below: Questions … Yes No Organizational Readiness Score If the number of Yes responses you've selected is:  … If the number of Yes responses you've selected is: 6-8 out of 12 Your responses indicate that your … If the number of Yes responses you've selected is: 1-5 out of 12 Based on your responses, significant
  4. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
    May 15, 2017 - The responses to each question must use the code numbers, or precodes, contained in the questionnaires … The programmer should code the responses as outlined in Table 1. … Check for out-of-range values Out-of-range responses occur when respondents provide inappropriate responses … If your software package is not able to exclude these responses, set them to missing. … Another option is to weight the item based on the number of responses to each item.
  5. www.cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
    August 01, 2022 - It is important to minimize cross-sharing of interview responses from one group to another. … A coding system can be used to tally the responses to the questions. … For instance, the number 2 can be used for "yes" responses, the number 1 can be used for inconsistent … /unsure responses, and a zero can be used for "no" responses. … Coded responses can be tallied and aggregated into a numeric value for each question.
  6. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
    February 19, 2021 - Recommended Number of Completes To have a sufficient number of responses for analysis and reporting, … Day of Discharge Data Collection Protocol This section provides a protocol for collecting responses … The survey responses should be entered in a separate data file linked to the sample file by the unique … • Complete questionnaire: A questionnaire is considered complete if responses are available for … • Partially completed questionnaire: A questionnaire is considered partially complete if responses
  7. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
    September 01, 2015 - For example, patients’ responses to supplemental questions about the cultural competence of providers … You should include them only if your sample design is likely to yield a sufficient number of responses … To learn more about the minimum number of responses needed and the implications for sample size, refer … Do not use precodes on 0-10 responses Redundant with response options Responses that are numbers … “DON’T KNOW” and “REFUSED” responses would typically not be read aloud on the telephone.
  8. www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
    July 01, 2023 - , the research team was able to assess the degree to which the information in the open-ended survey responses … To promote more detail, particularly in the written responses, additional prompts to the third and fourth … In a second round of experimental testing with 332 respondents, the team assessed responses to these … Elicitation Protocol performs outside of the restrictions of an experiment and better understand how the responses … This test found that: 18–25% of respondents agreed to answer open-ended responses in a scenario in
  9. www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
    March 01, 2018 - The number of positive responses is calculated by dividing the total number of positive responses by … /Don’t Know” and missing responses) … The number of negative responses is calculated by dividing the total number of negative responses by … t Know” and missing responses). … Total # of responses to the item (excluding Does not apply/ Don’t know and missing responses
  10. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
    February 18, 2021 - Calculating the Response Rate .......................................... 18 Increasing the Number of Responses … In some markets, it may be possible to achieve 0.70 reliability with fewer responses. … The interviewer should not bias survey responses or affect the survey results. … Hospitals and vendors have a number of methods available to them to maximize responses: • Improve … Number of responses needed: • Completed survey.
  11. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
    November 01, 2023 - into the Child Hospital Survey, survey users can better understand the experiences underlying the responses … In that case, the responses should not be publicly posted. … Responses to the Narrative Item Set are longer and more detailed when administered by phone. … When selecting mode(s) of administration, some criteria may include: • Desired level of detail in responses … Preparing to Review and Analyze the Data Because hospital stays can sometimes be lengthy and complex, responses
  12. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - Reporting Feedback to Participants Once all of the responses are scored, rank all of the participants … Expressive (or Emotional) Responses Expressive messages are not conceptive messages. … Expressive Responses can include… ■ Punishment: A result of a voluntary act. … Rhetorical Responses can include… ■ Veiled supervision: Give help or work together with Ron. … In a clinical scenario, the following examples will highlight expressive responses traits.
  13. www.cahps.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
    June 01, 2019 - Clinical Context TeamSTEPPS Scenario 86 Clinical Context Define Events Sets Define Targeted Responses … Navy, Targeted Acceptable Responses to Generated Events (TARGETs) (Fowlkes, Lane, Salas, Franz, & Oser … skills Define learning objectives Choose clinical context Define event sets Define targeted responses … Targeted responses Behavioral responses to each event set trigger. … skill Learning objective(s) Clinical context Event set Trigger and distracters Targeted responses
  14. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
    July 01, 2018 -  Assure them that their responses will be kept confidential. … Only group statistics, not individual responses, will be prepared and reported. … Edit Illegible, Mismarked, and Double-Marked Responses (Paper Only) Problematic responses may occur … that are not valid responses. … For Negatively Worded Items, # of “Strongly disagree” or “Disagree” Responses Total # of Responses
  15. www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-88-measure-1-section-6-attachment-2.pdf
    January 17, 2017 - Attention Deficit Hyperactivity Disorder (ADHD) Summary of Public Comments Measure Summary of Responses … Section 6: Scientific Soundness Attachment 2: Summary of Public Comments Measure Summary of Responses … Section 6: Scientific Soundness Attachment 2: Summary of Public Comments Measure Summary of Responses
  16. www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-89-adhd-behavior-section-6-attach-2.pdf
    February 02, 2017 - Attention Deficit Hyperactivity Disorder (ADHD) Summary of Public Comments Measure Summary of Responses … Section 6: Scientific Soundness Attachment 2: Summary of Public Comments Measure Summary of Responses … Section 6: Scientific Soundness Attachment 2: Summary of Public Comments Measure Summary of Responses
  17. Section 6A (pdf file)

    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-a.pdf
    December 29, 2017 - + σ2/n) τ2 = between-hospital variance of means σ2 = within-hospital patient-level variance of responses … n = number of responses for the hospital Equation 2: Internal Consistency Reliability To calculate
  18. www.cahps.ahrq.gov/cahps/news-and-events/news/index.html
    February 01, 2024 - The 2024 HCBS CAHPS Survey Database includes 6,053 survey responses voluntarily submitted by State Medicaid … The 2023 CAHPS Health Plan Survey Database includes 191,784 survey responses voluntarily submitted for … The Child HCAHPS Database includes 8,107 survey responses voluntarily submitted by 35 hospitals. … The HCBS Survey Database includes 4,731 survey responses voluntarily submitted by State Medicaid agencies
  19. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - Do not use precodes on 0-10 responses Redundant with response options Responses that are numbers … You will need a user name and password to submit your survey responses. … If you have already submitted your survey responses, thank you! … You will need a user name and password to submit your survey responses. … You will need a user name and password to submit your survey responses.
  20. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-parast.pdf
    December 19, 2019 - higher than mail+phone: 25.5% • Only arms with telephone follow-up had a response rate >20% 33 Responses … percentage by web • Paper invitation and QR code not useful • In arms with telephone, majority of responses … Survey: Feasibility Test II Feasibility Test II Design Feasibility Test II Design Response Rates Responses

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