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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-cleary.pdf
    December 19, 2019 - Patients Without Emails • Slightly less likely to respond • Demographic characteristics different • Responses … Mail Protocol ► Response rates were very different ► Survey results were very similar • Responses
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-analysis-program-yount-slides.pdf
    August 01, 2020 - unadjusted unweighted top box scores You can’t use the macro if you only have 1 entity or less than 2 responses … within entities The macro will alert you to any entities with fewer than 100 responses 10 What
  3. www.ahrq.gov/talkingquality/resources/comparative-reports/physicians.html
    October 01, 2022 - least three doctors and two measures with reliable clinical quality data, as well as patient survey responses … The patient rating score is an average of responses to survey questions about the care provided by the
  4. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-211-tech-specs.pdf
    July 31, 2019 - After confirming that enough responses were provided, sum the response scores from the items that were … 14 questions and answered all items with the second lowest response option (2), you would sum all responses … For pro-rated scores, this calculation assumes that responses are missing at random.
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh.pdf
    October 30, 2020 - • Include this text regarding the confidentiality of survey responses: Your Privacy is Protected … Your responses to this survey are also completely confidential. … formatting of a questionnaire improves response rates, the ease of completion, and the accuracy of responses
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh-2352a.docx
    October 30, 2020 - · Include this text regarding the confidentiality of survey responses: Your Privacy is Protected. … Your responses to this survey are also completely confidential. … formatting of a questionnaire improves response rates, the ease of completion, and the accuracy of responses
  7. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - Some of the interventions also improved the consistency, clarity, and timeliness of responses to member … The materials and requests are available around the clock, with service and inquiry responses within … Installed an intranet-based reference system for service representatives to assure quick and consistent responses
  8. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pilot-results-parti.pdf
    September 01, 2019 - “Does not apply/Don’t know” and missing responses are excluded when calculating percentages of response … For example, for a three-item composite measure, if the item-percent positive responses were 50 percent … Three Items Measuring "Teamwork” For Positively Worded Items, # of “Strongly Agree” or “Agree” Responses … For Negatively Worded Items, # of “Strongly Disagree” or “Disagree” Responses Total # of Responses … to the Item (Excluding “Does Not Apply or Don’t Know” and Missing Responses) Percent Positive
  9. www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/pharmacy/2015-report-part-1.pdf
    January 01, 2015 - i Percent positive is the percentage of positive responses (e.g., Agree, Strongly agree) to positively … worded items (e.g., “Staff are treated fairly when they make mistakes”) or negative responses (e.g. … • Many of the items showed a range of positive responses from 0 to 100 percent. … Calculate the percentage of positive responses at the item level (see Table N1). Table N1. … # of responses to the item Percent positive response on item Item C6 - positively worded
  10. www.ahrq.gov/patient-safety/reports/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-1.html
    June 01, 2023 - potentially improve diagnosis through both changes in clinician-patient interactions and system-level responses
  11. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-1.html
    June 01, 2023 - potentially improve diagnosis through both changes in clinician-patient interactions and system-level responses
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/about-cahps-hit-item-set-2313.pdf
    July 03, 2017 - 1 Using Data From Responses to the CAHPS Health IT Item Set ...................... 2 Recommended Measures … Using Data From Responses to the CAHPS Health IT Item Set Organizations that field the CAHPS Clinician … strengths and weaknesses by topic area as well as for individual items by analyzing differences in responsesResponses can also be segmented for further analyses to provide more detailed information. … Using Data From Responses to the CAHPS Health IT Item Set Recommended Measures Providing Feedback
  13. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/readiness/tsreadiness.pdf
    August 01, 2005 - You may find it helpful to have a colleague review your responses or to answer the questions with a … culture of safety and teamwork. 4 Organizational Readiness Assessment Checklist Record your responses … □ YES □ NO Count the number of NO responses that you’ve recorded. … these questions change and keep a close eye on any items to which you answered “no.” 5 4–6: Your responses … readiness that follow and determine if any are appropriate within your institution. 7–10: Based on your responses
  14. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-3-readiness-form.pdf
    August 01, 2005 - You may find it helpful to have a colleague review your responses or to answer the questions with a … culture of safety and teamwork. 4 Organizational Readiness Assessment Checklist Record your responses … □ YES □ NO Count the number of NO responses that you’ve recorded. … these questions change and keep a close eye on any items to which you answered “no.” 5 4–6: Your responses … readiness that follow and determine if any are appropriate within your institution. 7–10: Based on your responses
  15. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/exmeasure.pdf
    March 20, 2014 - Record your responses in the space provided. 1.
  16. www.ahrq.gov/teamstepps/officebasedcare/handouts/evaluating.html
    November 01, 2015 - Record your responses in the space provided. 1.
  17. Fallpxtool1C (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool1c.docx
    January 28, 2013 - Review the responses to ascertain the level of leadership support.
  18. www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2014/mosurv14sum.html
    June 01, 2014 - Medical Offices The two areas of strength or composites with the highest average percent positive responses … Percent positive is the percentage of positive responses (e.g., Agree, Strongly agree) to positively … worded items (e.g., "Staff in this office follow standardized processes to get tasks done") or negative responses
  19. www.ahrq.gov/health-literacy/professional-training/pharmacy/index.html
    September 01, 2020 - Healthcare Research and Quality (AHRQ) under Contract No. 290200600011 TO5, "Assessing Organizational Responses
  20. www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-adult.html
    December 01, 2018 - You should include them only if your sample design is likely to yield a sufficient number of responses

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