-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-elliott.pdf
July 01, 2013 - referent at p<.005.
19
20
Email works only with traditional follow-up
No incentive USPS/Phone 59% of responses … by phone
Incentive + USPS/Phone 34% of responses by phone
Overnight delivery service +
phone 69-78% … of responses by overnight
Email + overnight delivery
service + phone
43-50% of responses by email … ,
27-34% of responses by overnight
If only email had been used 15-25% response rate for email by itself … overnight delivery
service, might reduce phone in a two-stage design
► Email alone is inadequate -- fewer responses
-
www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2014/mosurv14chap5.html
June 01, 2014 - chapter presents the overall survey results for the database, showing the average percentage of positive responses … An alternative method would be to report a straight percentage of positive responses across all respondents … Highlights
The areas of strength or the composites with the highest average percent positive responses … The areas with potential for improvement or the composites with the lowest average percent positive responses
-
www.ahrq.gov/sites/default/files/publications2/files/dx-issue-brief-20-brazil-health-system.pdf
August 01, 2024 - and “agree” responses and dividing by the total number of responses, excluding missing responses and … not
applicable/do not know responses. … We excluded “I don’t know” and “not applicable” responses from this
total. … Figure 1 shows the percent positive
responses for each composite measure domain.
Figure 1. … and agree responses and
dividing by the total number of responses present, ignoring missing responses
-
www.ahrq.gov/patient-safety/resources/simulation-issue-brief4.html
July 01, 2024 - simulation include failure modes and effects analysis (FMEA), 18 probabilistic risk assessment (PRA), responses … sometimes the compensatory activities become so normalized that they are not even recognized as adaptive responses … involvement is determined by the purpose of the simulation. 20 Simulation-Based Training for Emergency Responses … , a practitioner reported their appreciation for simulation’s ability to prepare them for emergency responses
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-users-guide.pdf
September 01, 2019 - Only group statistics, not
individual responses, will be prepared and reported. … • Assure staff that their responses will be kept confidential. … Only group statistics, not individual
responses, will be prepared and reported. … for each item and looking for out-of-range values or values that are not valid
responses. … For Negatively
Worded Items,
# of “Strongly
disagree” or
“Disagree”
Responses
Total # of
Responses
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/AHRQ-Hospital-Survey-2.0-Users-Guide-5.26.2021.pdf
January 01, 2021 - Only group statistics, not
individual responses, will be prepared and reported. … • Assure staff that their responses will be kept confidential. … Only group statistics, not individual
responses, will be prepared and reported. … for each item and looking for out-of-range values or values that are not valid
responses. … For Negatively
Worded Items,
# of “Strongly
disagree” or
“Disagree”
Responses
Total # of
Responses
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/nursing-home/nursinghome-users-guide.pdf
April 01, 2022 - Your nursing home can modify the responses to
these questions. … the correct values (see Chapter 6 for how to code the survey responses). … • Assure staff that their responses will be kept confidential. … Only group results, not individual responses, will
be prepared. … For negatively
worded items, # of
“strongly disagree”
or “disagree”
responses
Total # of responses
-
www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/ap2.html
August 01, 2022 - Examples:
The following two examples show varying levels of detail in participant responses:
Less … Expressive (or Emotional) Responses
Expressive messages are not conceptive messages. … The next section includes examples of responses in each of the above categories for both scenarios. … Expressive Responses can include…
Punishment: A result of a voluntary act. … In a clinical scenario, the following examples will highlight expressive responses traits.
-
www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/increasing-responses.html
August 01, 2024 - Methods for Increasing the Number of Responses to CAHPS Surveys
Many organizations have reported … To maximize the number of responses, sponsors and vendors can: Improve initial contact rates by making … These responses draw attention to the importance of effectively communicating why the person should complete
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/preparing-data-for-analysis.pdf
May 15, 2017 - The responses to each question must
use the code numbers, or precodes, contained in the questionnaires … The programmer should code the responses as
outlined in Table 1. … Check for out-of-range values
Out-of-range responses occur when respondents provide inappropriate responses … If your software package is not able to exclude these
responses, set them to missing. … Another option is to weight the item based on the number of responses to each item.
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
May 15, 2017 - The responses to each question must
use the code numbers, or precodes, contained in the questionnaires … The programmer should code the responses as
outlined in Table 1. … Check for out-of-range values
Out-of-range responses occur when respondents provide inappropriate responses … If your software package is not able to exclude these
responses, set them to missing. … Another option is to weight the item based on the number of responses to each item.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide-2021.pdf
January 01, 2021 - Assure them that their responses will be kept confidential. … Only
group statistics, not individual responses, will be prepared and reported. … Edit Illegible, Mismarked, and Double-Marked Responses (Paper Only)
Problematic responses may occur … that are not valid responses. … Responses
to item
(Excluding
NA/DK &
Missing
Responses)
Percent
Positive
Response to
Item
-
www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/preparing-sample-files.html
August 01, 2024 - selected, the vendor assigns a unique identification (ID) number to each sampled person to track survey responses … extent to which identifying information, such as names and addresses, are linked to the actual survey responses … There are several opportunities during the survey process to explain to respondents that their responses
-
www.ahrq.gov/hai/tools/mvp/sustainability/scorecard.html
January 01, 2017 - After you have answered the questions for each section, total the number of responses that you selected … 0–60%
61–80%
81–100%
Count the number of your responses for each column →
… 0 – 60%
61 – 80%
81 – 100%
Count the number of your responses for each column →
-
www.ahrq.gov/sites/default/files/2024-02/baker-report.pdf
January 01, 2024 - Overall, approximately 18% of responses to survey questions were
“problematic,” in that they indicated … This weighting was applied whenever responses from different job
types were aggregated together. … “Neutral” responses were neutral on questions using a five-point
Likert scale. … A similar percentage provided neutral responses. … .30 We compared responses
among hospital personnel against responses among personnel from another high-reliability
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/survey-methods-research/summary-research-meeting.pdf
January 01, 2019 - Strategies for encouraging survey responses
3. … This approach has resulted in lower response rates but many more
responses. … Strategies for Encouraging Responses
Several speakers addressed the potential for improving response … Outreach to encourage survey responses
Pre-survey outreach: What forms of outreach prior to survey … Strategies for Encouraging Responses
3.
-
www.ahrq.gov/news/newsroom/case-studies/cquips0605.html
October 01, 2014 - The survey was disseminated and completed exclusively on-line and produced 1,579 usable responses. … AHRQ's Hospital Survey on Patient Safety Culture brought in more responses than previous employee surveys … the 36 percent total response rate was lower than desired, it was still considerably higher than the responses … This was also the first time responses included the department in the report results.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Shah_99.pdf
March 23, 2008 - All 28 responses are provided in Table 3. … EM trainee closed-ended responses [Q1-8; Q11-17] & open-ended responses [Q18] (%)
Question
Not at … EM trainee closed-ended responses [Q1-8; Q11-17] & open-ended responses [Q18] (%) (continued)
Question … EM trainee closed-ended responses [Q1-8; Q11-17] & open-ended responses [Q18] (%) (continued)
Question … EM trainee closed-ended responses [Q1-8; Q11-17] & open-ended responses [Q18] (%) (continued)
Open-ended
-
www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
August 01, 2022 - It is important to minimize cross-sharing of interview responses from one group to another. … A coding system can be used to tally the responses to the questions. … For instance, the number 2 can be used for "yes" responses, the number 1 can be used for inconsistent … /unsure responses, and a zero can be used for "no" responses. … Coded responses can be tallied and aggregated into a numeric value for each question.