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pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
December 01, 2023 - Using Narratives to Inform Providers
Many health systems that are currently collecting open-ended responses … patients’ comments have great value when read verbatim, the collection of large volumes of narrative responses … Responses to the five narrative questions were aggregated to create a single narrative.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/Part-I-SOPS-ASC-DatabaseReport.pdf
December 01, 2021 - We present the
average percentage of positive responses for each of the survey’s composite measures … For Negatively
Worded Items,
# of “Strongly
Disagree” or
“Disagree”
Responses
Total # of
Responses … Number of
“Excellent” or
“Very Good”
Responses
Total Number of
Responses to the
Item
Item … For example, for a three-item composite
measure, if the item percent positive responses were 50.7 percent … These different survey administration modes could have led to
differences in survey responses; further
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pbrn.ahrq.gov/cahps/faq/index.html
January 01, 2019 - Use CAHPS survey responses only for the purposes for which they were collected. … Putting the negative responses first yields a better distribution of responses.
… Thus, these measures are summaries of the responses to the questions in that composite. … Can we incorporate responses to our own questions into existing composite measures? No. … to this survey may no longer be comparable to responses to an unmodified survey.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
April 01, 2016 - ■ It is important to minimize cross-sharing of interview responses from one group to another. … A coding system can be used to
tally the responses to the questions. … For instance, the number 2 can be used for “yes” responses, the number 1 can be
used for inconsistent … /unsure responses, and a zero can be used for “no” responses. … Coded responses can be tallied and aggregated into a numeric value for each question.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
December 01, 2017 - Scoring Sheet
Scoring the responses:
1. Number each survey.
2. … • Many staff responses of “Don’t know/ Not applicable” for a specific task may
indicate an area … • We recommend you collect at least 15-20 surveys to look for patterns in
responses. … Si q No q
15
Scoring the Responses
• Add up the responses for each question. … • Identify the questions with the highest proportion of ‘no’ responses.
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pbrn.ahrq.gov/npsd/data/dashboard/index.html
October 01, 2023 - Each individual dashboard presents the responses to particular data elements. … Details on the frequency and percentage of responses can be seen by hovering the mouse over points of
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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-I-rev.pdf
January 01, 2023 - We present the
average percentage of positive responses for each of the survey’s composite measures … Number of
“Excellent” or
“Very good”
Responses
Total
Number of
Responses
to the Item
Item … For Negatively
Worded Items,
Number of
“Strongly
Disagree” or
“Disagree”
Responses
Total … Number of
Responses to the
Item (Excluding
“Does Not Apply or
Don’t Know” and
Missing
Responses … These different survey administration modes could have
led to differences in survey responses; further
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - Applying a high standard of scientific rigor to the collection of
open-ended survey responses can ensure … more than one thing at the same time; this format is not used for closed-ended
questions with scaled responses … Finally, the team analyzed patients’ responses to the
questions to determine how closely they mirrored … close-ended questions in
terms of demographics (gender, race, ethnicity); there were slightly fewer responses … The
use of patient portals to invite responses to the Elicitation Protocol would follow the same basic
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pbrn.ahrq.gov/talkingquality/translate/scores/scoring.html
June 01, 2016 - distance” between the categories is equal (e.g., years of education), which is not necessarily true for responses … Compare Web site, the Centers for Medicare & Medicaid Services displays only one of several possible responses
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-quickstart-final508.pdf
April 04, 2018 - Screen flicker Passed Page will not cause screen flicker
Scripts Passed No inaccessible scripts
Timed responses … Passed Page does not require timed responses
Navigation links Passed Navigation links are not repetitive
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-common-barriers-full.pdf
January 11, 2017 - Screen flicker Passed Page will not cause screen flicker
Scripts Passed No inaccessible scripts
Timed responses … Passed Page does not require timed responses
Navigation links Passed Navigation links are not repetitive
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pbrn.ahrq.gov/talkingquality/assess/evaluation-plan.html
January 01, 2023 - Experiences and responses.
Behavioral intentions (what they intend to do in the future). … asks a systematic sample of a population a set of questions that they answer using a specified set of responses … A system for creating and managing a database of survey responses. … Any materials that you want to use to stimulate the groups' responses.
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pbrn.ahrq.gov/practiceimprovement/initiatives.html
September 01, 2019 - Delivery System Research
Delivery System Research Initiative
Initiatives
System Redesign Responses
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/DxSftyRpt-Updated-2022.pdf
January 01, 2022 - The item average percent positive scores do not include
NA/DK/MI responses.
Chart 1. … “Does not apply/Don’t know” and missing responses are excluded when
calculating percentages of response … For example, for a three-item
composite measure, if the item percent positive responses were 50 percent … Total # of
Responses to
the Item
(Excluding
NA/DK/MI
Responses)
Percent Positive
Response … Total # of
NA/DK/MI
Responses
Total # of
Respondents
in Medical
Office
Percent
NA/DK/MI
-
pbrn.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - emotional experiences identified by the new close-ended questions that overlap with those described in responses … Key Findings
Responses to the Narrative Item Set had nearly six times the word count of responses … Three quarters of those who received the item set provided responses to five or six of the questions. … Compared to the responses to the single item, more of the comments in response to the item set were deemed
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pbrn.ahrq.gov/cahps/surveys-guidance/cg/about/Develop-CG-Surveys.html
May 01, 2022 - For a summary of the responses to the proposed changes, read: Summary and Next Steps in Response to … Based on responses to the proposed changes and analyses of multiple data sets, the CAHPS team released
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pbrn.ahrq.gov/talkingquality/resources/comparative-reports/physicians.html
October 01, 2022 - least three doctors and two measures with reliable clinical quality data, as well as patient survey responses … The patient rating score is an average of responses to survey questions about the care provided by the
-
pbrn.ahrq.gov/practiceimprovement/advanced-methods/index.html
December 01, 2017 - Delivery System Research
Delivery System Research Initiative
Initiatives
System Redesign Responses
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-quickstart-final508.pdf
April 04, 2018 - Screen flicker Passed Page will not cause screen flicker
Scripts Passed No inaccessible scripts
Timed responses … Passed Page does not require timed responses
Navigation links Passed Navigation links are not repetitive
-
pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Some of the interventions also improved the consistency, clarity, and timeliness of responses to member … The materials and requests are available around the clock, with service and inquiry responses within … Installed an intranet-based reference system for service representatives to assure quick and consistent responses