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healthcare411.ahrq.gov/practiceimprovement/systemredesignsafetynet/index.html
June 01, 2015 - FAQs
Home
Practice Improvement
System Redesign Responses … Delivery System Research
Delivery System Research Initiative
Initiatives
System Redesign Responses … to Challenges in Safety-Net System
System Redesign Responses to Challenges in Safety-Net … Download Information
System Redesign Responses to Challenges in Safety-Net Systems: Summary of Field … reviewed June 2015
Page originally created October 2015
Internet Citation: System Redesign Responses
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - Including Q1 as a
separate item enriched the detail of the responses for all of the later questions … In that case, the responses
should not be publicly posted. … will be used, encourage responses, and reassure patients that their
identities will not be revealed … ”
• Encouraging thoughtful responses. … For example:
- “Your responses may be shared with providers or posted on a public
website.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Survey
• To take advantage of the sampling frame for the survey
• To facilitate linking of narrative responses … to responses
to closed-ended questions
• On its own
• To hear directly from specific groups of patients … Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails
• Use of responses … • Analyzing responses: When should feedback from
individual patients be analyzed and summarized? … • Sharing responses:
• What are the most useful ways to present patient
feedback to providers?
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healthcare411.ahrq.gov/teamstepps/readiness/index.html
August 01, 2015 - You may find it helpful to have a colleague review your responses or to answer the questions with a larger … Organizational Readiness Assessment Checklist
Record your responses to the questions below:
Questions … Yes
No
Organizational Readiness Score
If the number of Yes responses you've selected is: … If the number of Yes responses you've selected is: 6-8 out of 12
Your responses indicate that your … If the number of Yes responses you've selected is: 1-5 out of 12
Based on your responses, significant
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/preparing-data-for-analysis.pdf
May 15, 2017 - The responses to each question must
use the code numbers, or precodes, contained in the questionnaires … The programmer should code the responses as
outlined in Table 1. … Check for out-of-range values
Out-of-range responses occur when respondents provide inappropriate responses … If your software package is not able to exclude these
responses, set them to missing. … Another option is to weight the item based on the number of responses to each item.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide-2021.pdf
January 01, 2021 - Assure them that their responses will be kept confidential. … Only
group statistics, not individual responses, will be prepared and reported. … Edit Illegible, Mismarked, and Double-Marked Responses (Paper Only)
Problematic responses may occur … that are not valid responses. … Responses
to item
(Excluding
NA/DK &
Missing
Responses)
Percent
Positive
Response to
Item
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
August 01, 2022 - It is important to minimize cross-sharing of interview responses from one group to another. … A coding system can be used to tally the responses to the questions. … For instance, the number 2 can be used for "yes" responses, the number 1 can be used for inconsistent … /unsure responses, and a zero can be used for "no" responses. … Coded responses can be tallied and aggregated into a numeric value for each question.
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healthcare411.ahrq.gov/teamstepps/simulation/traininggd.html
July 01, 2016 - Sample responses from the group. … List responses on the flipchart page that you pre-labeled “Expectations.” … Continue listing expectations until there are no more responses. … PPT slide 16
Show PPT slide #16, Define Targeted Responses . … Targeted responses
Allow participants 25 minutes for this exercise.
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healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
July 01, 2023 - , the research team was able to assess the degree to which the information in the open-ended survey responses … To promote more detail, particularly in the written responses, additional prompts to the third and fourth … In a second round of experimental testing with 332 respondents, the team assessed responses to these … Elicitation Protocol performs outside of the restrictions of an experiment and better understand how the responses … This test found that:
18–25% of respondents agreed to answer open-ended responses in a scenario in
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healthcare411.ahrq.gov/news/newsroom/case-studies/cquips0605.html
October 01, 2014 - The survey was disseminated and completed exclusively on-line and produced 1,579 usable responses. … AHRQ's Hospital Survey on Patient Safety Culture brought in more responses than previous employee surveys … the 36 percent total response rate was lower than desired, it was still considerably higher than the responses … This was also the first time responses included the department in the report results.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
March 01, 2018 - The number of positive responses is calculated by dividing the total number of positive
responses by … /Don’t Know” and missing responses) … The
number of negative responses is calculated by dividing the total number of negative
responses by … t Know” and missing responses). … Total # of responses
to the item (excluding
Does not apply/
Don’t know and
missing responses
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - into the Child Hospital Survey, survey users
can better understand the experiences underlying the responses … In that case, the responses
should not be publicly posted. … Responses to the Narrative Item Set are longer and more detailed
when administered by phone. … When selecting mode(s) of administration, some criteria may include:
• Desired level of detail in responses … Preparing to Review and Analyze the Data
Because hospital stays can sometimes be lengthy and complex, responses
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - Reporting Feedback to Participants
Once all of the responses are scored, rank all of the participants … Expressive (or Emotional) Responses
Expressive messages are not conceptive messages. … Expressive Responses can include…
■ Punishment: A result of a voluntary act. … Rhetorical Responses can include…
■ Veiled supervision: Give help or work together with Ron. … In a clinical scenario, the following examples
will highlight expressive responses traits.
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healthcare411.ahrq.gov/teamstepps/simulation/simulationslides/simslides.html
June 01, 2019 - Clinical Context
TeamSTEPPS Scenario 86
Clinical Context
Define Events Sets
Define Targeted Responses … Navy, Targeted Acceptable Responses to Generated Events (TARGETs) (Fowlkes, Lane, Salas, Franz, & Oser … skills
Define learning objectives
Choose clinical context
Define event sets
Define targeted responses … Targeted responses
Behavioral responses to each event set trigger. … skill
Learning objective(s)
Clinical context
Event set
Trigger and distracters
Targeted responses
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
July 01, 2018 - Assure them that their responses will be kept confidential. … Only group statistics, not individual responses, will be
prepared and reported. … Edit Illegible, Mismarked, and Double-Marked Responses (Paper Only)
Problematic responses may occur … that are not
valid responses. … For Negatively
Worded Items,
# of “Strongly
disagree” or
“Disagree”
Responses
Total # of
Responses
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
June 19, 2017 - Calculating the Response Rate .......................................... 18
Increasing the Number of Responses … In some
markets, it may be possible to achieve 0.70 reliability with fewer responses. … The interviewer
should not bias survey responses or affect the survey results. … Hospitals and
vendors have a number of methods available to them to maximize responses:
• Improve … Number of responses needed:
• Completed survey.
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healthcare411.ahrq.gov/cahps/news-and-events/news/index.html
February 01, 2024 - The 2024 HCBS CAHPS Survey Database includes 6,053 survey responses voluntarily submitted by State Medicaid … The 2023 CAHPS Health Plan Survey Database includes 191,784 survey responses voluntarily submitted for … The Child HCAHPS Database includes 8,107 survey responses voluntarily submitted by 35 hospitals. … The HCBS Survey Database includes 4,731 survey responses voluntarily submitted by State Medicaid agencies
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - Do not use precodes on 0-10
responses
Redundant with response options
Responses that
are numbers … You will need a
user name and password to submit your survey responses. … If you have already submitted your survey responses, thank you! … You will need a user name and password to submit your survey
responses. … You
will need a user name and password to submit your survey responses.
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healthcare411.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - for your organization,
Draw a sample of potential respondents,
Collect the survey data,
Track responses … Consider increasing the sample size to ensure that you have enough responses for all visit types to support … Is length of time since the last visit taken into account in analyzing responses to the Clinician & Group … Recent visits within the collection of visits during the reference period may have more influence on the responses … Also, responses tend to be more positive for visits that are closer to the time of the survey than those
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/patient-safety/patient-prep-card.pdf
November 30, 2016 - Screen flicker Passed Page will not cause screen flicker
Scripts Passed No inaccessible scripts
Timed responses … Passed Page does not require timed responses
Navigation links Passed Navigation links are not repetitive