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  1. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Table 3 presents the distribution of respondents by response mode. … Distribution of Respondents by Response Mode Response Mode Number of Respondents Percent of Respondents … most negative response option(s). … A complete record has response to 50 percent or more of the key question items and a response for one … Top Box and Proportional Score Crosswalk to Child HCAHPS Response Scales Response Scale Bottom Box
  2. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
    June 12, 2019 - the response option from the question text. … and response options in the Excel tool. … That really, really does increase the response rate. … We always see higher response rates, or we always see every time a reminder goes out, the response goes … I don't think we would recommend a minimum response rate.
  3. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
    January 01, 2019 - part1c1patmg community pharmacies 2,157 OVERALL FINDINGS AREAS OF STRENGTH: Average percent positive response … assesses 11 areas (composite measures) of patient safety culture. 79% is the the percent positive response … AREA OF POTENTIAL IMPROVEMENT: Average percent positive response Staffing, Work Pressure, and … submission.html AHRQ Publication No. 19-0033-1-EF April 2019 OTHER FINDINGS Average percent positive response
  4. www.monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
    February 01, 2020 - To do that, the response scales are first converted to numerical values. … It is done to ease comparison across items and composites that use different response scales. … response value on scale) / (Maximum response value – Minimum response value) For example, the responses … on a four-point scale would be normalized as follows: Response Option Normalized Response 1 … desired response.  
  5. www.monahrq.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide6.html
    August 01, 2022 - Develop Internal Marketing Campaign for Response Team . … What type of organizational response plan is available for serious patient safety events? … For example, ambulance crews, helicopter services, Rapid Response Teams, Code Blue Teams, etc. … Educate second-victim response team members on 3 main areas: Second-victim phenomenon. … YES  NO       Develop an ongoing plan to evaluate educational needs of response team members
  6. www.monahrq.ahrq.gov/coronavirus/grants.html
    March 01, 2022 - care settings, emergency management in hospitals, addressing critical barriers to effective pandemic response … awarded in two categories: Funding for new projects to research the healthcare system’s COVID-19 response … and understanding how digital health innovations such as telehealth contributed to the health system response … of Michigan at Ann Arbor, Ann Arbor, MI Award Amount: $499,999 The Role of Telehealth in COVID-19 Response … SUNY Downstate Medical Center, Albany, NY Award Amount: $452,992 Modeling Nursing homes to Affect Response
  7. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/SOPS-De-IdentifiedResearchDatasets.pdf
    January 01, 2023 - Numerator (number of survey respondents) • Denominator (total number of surveys distributed) • Response … • Numerator (number of survey respondents) • Denominator (total number of surveys distributed) • Response … • Numerator (number of survey respondents) • Denominator (total number of surveys distributed) • Response … • Numerator (number of survey respondents) • Denominator (total number of surveys distributed) • Response … • Numerator (number of survey respondents) • Denominator (total number of surveys distributed) • Response
  8. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
    August 13, 2015 - staff: 3 RNs • One Endoscopy Manager • Only our physicians practice in the IEC 38 38 Response … Patient Safety 89% 81% Teamwork 86% 81% 40 40 Survey Results Staff Training 78% 79% Response … to focus on  Communication Openness  Staffing, Work Pressure and Pace  Staff Training  Response … this facility. 84% 91% Staff get the refresher training they need. 79% 68% 47 47 Response … Provided additional drills and staff training to develop more confidence in performing tasks • Response
  9. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascguide.pdf
    April 01, 2015 - Response rates. … Calculate preliminary response rates. … Calculate a preliminary response rate at least once a week to track your response progress. … Calculate a preliminary response rate at least once a week to track your response progress. … of response for each survey item.
  10. www.monahrq.ahrq.gov/sops/about/using-sops.html
    April 01, 2021 - SOPS survey, with or without supplemental items, may use the SOPS name as long as the core items and response … The SOPS name may not be used if the wording of core items or response options has been modified, if … Changes to the core survey would include any of the following: Changing the wording of the items or response … Changing the order of the items or response options. Deleting one or more items. … As long as all the core items and response options of the SOPS surveys are retained and presented in
  11. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/hickner-development-medical-office-sops.pdf
    January 01, 2011 - • Developed by Westat, funded by AHRQ • Medical office survey released January 2009 • Developed in response … Nonpunitive response to error 7. Organizational learning--continuous improvement 8. … rate (unless office has previous positive experience with web surveys) 13 13 Pilot Test Response … Rates and Number of Respondents • Overall response rate = 70% (4,174 / 5,931) • Paper response rate … Web = 65% • Average number of respondents per office = 23 (range: 5 to 92) • Average office response
  12. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt1-transition-updated.pdf
    June 01, 2022 - HSOPS 2.0 now includes a “Does not apply/Don’t know” response option. … Adding a “Does not apply or Don’t know” (NA/DK) response option; 3. … Shifting to a “Just Culture” framework to assess Response to Error; 4. … Effect of Adding “Does Not Apply/Don’t Know” as a Response Option. … (The original HSOPS 1.0 does NOT have an NA/DK response option.)
  13. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
    July 01, 2018 - Response rates. … Calculate preliminary response rates. … Calculate a preliminary response rate at least once a week to track your response progress. … Calculate a preliminary response rate at least once a week to track your response progress. … of response for each survey item.
  14. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
    March 20, 2017 - Q4 Parent kept informed about child’s care in emergency room Response Options • Yes, definitely • … Q29 Providers checked child’s identity before giving medicines Response Options • Never • Sometimes … Q32 Providers asked about child’s pain Response Options • Yes, definitely • Yes, somewhat • No … Q33 Room and bathroom were kept clean Response Options • Never • Sometimes • Usually • Always … Q48 Rating of hospital Response Options • 0-10 Willingness to Recommend the Hospital The survey
  15. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-3-closing.pdf
    June 01, 2017 - Just Culture Webcast Closing Updating the Hospital Survey and Nonpunitive Response to Error • HSOPS … cognitive testing and a pilot study – Version 2.0 to be released in early 2018 – Revising the Nonpunitive Response … to Error composite to reflect Just Culture concepts 31 Nonpunitive Response to Error Response
  16. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
    January 01, 2022 - DISTRIBUTION OF RESPONSES BY RESPONSE MODE Table A-1. … Distribution of 2022 CAHPS Health Plan Database Respondents by Response Mode Response Mode Adult Medicaid … Response Options • Never • Sometimes • Usually • Always 47 Question Text Response Options … Top Box and Proportional Score Crosswalk to CAHPS Response Scales Response Scale Lower Proportion … DISTRIBUTION OF RESPONSES BY RESPONSE MODE APPENDIX B.
  17. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
    December 11, 2017 - urgent care as soon as needed Q7 Patient got appointment for non-urgent care as soon as needed Response … long patient waited between trying to get an appointment for urgent care and seeing a provider Response … • 4-7 days • 8-14 days • 15 days or longer Q11 Patient informed of wait time for appointment Response … x-ray, or other test Q46 Provider explained test results in a way that was easy to understand Response … • Sometimes • Usually • Always Q20 Provider encouraged patient to talk about health concerns Response
  18. www.monahrq.ahrq.gov/sops/about/faq/index.html
    June 01, 2022 - How can I improve my response rate? … HSOPS 2.0 now includes a "Does not apply/Don't know" response option. … The survey also includes a "Does not apply or Don't know" response option. … Nonpunitive Response to Mistakes. Organizational Learning. … Response to Mistakes. Management Support for Patient Safety.
  19. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-031121.pdf
    July 22, 2021 - future plans; (2) provide agency updates related to diagnosis improvement research, as well as COVID-19 response … IHS • Enhanced Adverse Event Reporting Capabilities: IHS Safety Tracking and Response (I-STAR) system … • COVID Response: Work has focused on preventing the spread of the disease, testing and treating … Critical Care Response Teams have played a key role in educational efforts for medical staff. 3
  20. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
    November 01, 2023 - Engagement by Respondents ............................................................. 4 Anticipated Response … Language emphasizing the idea that providers value these comments resulted in a response rate 26% higher … Second, there is little evidence of drop-off in response within the sequence. … Anticipated Response Time In experimental testing, the median time for respondents to complete the … Vendors should also have systems in place to flag any comments that require an immediate response from

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