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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-SOPS_101_Webcast-GRAY-Overview.pdf
March 03, 2020 - Communication Openness
• Communication About Error
• Organizational Learning—Continuous improvement
• Response … SOPS survey, with or
without supplemental items, may use the SOPS name as long as
the core items and response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/four-moments/poster-three-options.pdf
November 01, 2019 - as soon as it is clear what infectious
process is being treated and the patient is demonstrating a
response … as soon as it is clear what infectious process is being
treated and the patient is demonstrating a response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/dyer-prelim-results.pdf
April 01, 2011 - SOPS Database consists of:
o 470 medical offices
o 10,567 provider & staff respondents
• Overall response … asked to respond)
• Average # of respondents per office = 22
(range: 5 to 192)
• Average office response … 21% to 100%)
4
4
Preliminary Results
Patient Safety Culture Composites Average Percent Positive Response … 5
5
Preliminary Results
Patient Safety Culture Composites Average Percent Positive Response … equitable)
o Rating on Patient Safety
• All measures calculated at medical office
level
o % positive response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-slides.pptx
September 01, 2022 - Program for Improving Antibiotic Use – Ambulatory Care
7
First Scenario – Response12,13
Potential response … Scenario – Past Experience
Prior Experience With Antibiotics
Problem: What patients may perceive as response … Program for Improving Antibiotic Use – Ambulatory Care
9
Second Scenario – Response12,13
Potential response … Program for Improving Antibiotic Use – Ambulatory Care
11
Third Scenario – Response12-14
Potential response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/acute/chipra-0231-section-5-table-3.pdf
January 01, 2013 - adequate
intravascular volume to improve
tissue oxygen delivery can
attenuate the inflammatory
response … Further
fluid resuscitation should be guided by
the response to fluid loading. … A
positive response can be considered
as one of the following: >10% increase
of systolic/mean arterial … resuscitation should be stopped or
interrupted when no improvement of
tissue perfusion occurs in response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
January 01, 2018 - For questions and composites based on 4-point response scales (i.e., "always,"
"usually," "sometimes … ," and "never"), the left-most segment combines the two lowest response
categories (i.e., "sometimes … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often was it … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did you … Response Options
• Never
• Sometimes
• Usually
• Always
In the last 6 months, how often did
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Nemeth_116.pdf
April 27, 2008 - We discuss two examples of
resilience: the response of an emergency department staff to surges in patient … Health care response to demand
Response Recovery Demand example Response example
Limited Rapid Large … ) in order to understand
organizational response to strains. … In other words, plot how a system stretches in
response to changes in demands. … Emergency department response.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/strategies/medication/tool_safe-mgso4.docx
May 30, 2013 - (continued)
should remain at the bedside during the loading dose to monitor initial response and reassure … potential adverse effects or clinical deterioration are communicated for situational awareness and response … Use of uniform, unit-established standing orders allows nurses to provide initial management in response … for signs and symptoms of magnesium toxicity can include—
activating a rapid response (i.e., call for … upper quadrant pain)
· increasing nausea/vomiting
· bruising
· vaginal bleeding
· Activate a rapid response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-SOPS_101_Webcast_2020-Gray.pdf
January 01, 2020 - Communication Openness
• Communication About Error
• Organizational Learning—Continuous improvement
• Response … and areas for safety culture improvement
19
Patient Safety Culture Composite Measures % Positive Response … Getting started
•Selecting your survey population
•Conducting web & paper-based surveys
•Optimizing your response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
January 01, 2023 - Two-thirds of parents who completed a Child HCAHPS survey that included the
Narrative Item Set provided a response … items 9 in 10 8 in 10
Narrative contained actionable content 7 in 10 4 in 10
46
Question Parent response … Example response
47
Resources
• English and Spanish versions of Child HCAHPS Narrative Item Set:
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
January 01, 2018 - Communication Openness
• Communication About Error
• Organizational Learning—Continuous
improvement
• Response … survey, with or without supplemental items, may use
the SOPS name as long as the core items and
response … Add a “Does not apply/Don’t know” response
option
2.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/pemat_form.xls
November 01, 2013 - of Review: ____________________________________________________
Each question has specific response … Select your response option from the dropdown in the "Rating" column. … Item Response Options Rating
UNDERSTANDABILITY Select your responses here 0
TOPIC: CONTENT 1 … Select your response option from the dropdown in the "Rating" column. 1
Read the PEMAT User’s Guide … NA
Item Response Options Rating
UNDERSTANDABILITY Select your responses here
TOPIC: CONTENT
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ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/assess-psc-hsop-slides.html
February 01, 2017 - Nonpunitive response to error.
Staffing.
Hospital management support for patient safety. … Minimum response rate of 60 percent is necessary for a representative sample. … Increase your response rate by—
Making a plan.
Displaying fliers and posters. … Image: Response rate = actual participants divided by invited participants. … Monitor response rates and send reminders throughout the survey administration process.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/Ways_To_Learn_More_508.docx
May 21, 2013 - patient- and family-centered care practices
Medication reconciliation
Patient- and family-activated rapid response … quality-patient-safety/patient-safety-resources/resources/match/index.html
Patient- and family-activated rapid response … facilities with the tools and resources to implement effective patient- and family-activated rapid response … id=30391
Guide to Deploying Rapid Response Teams
The Institute for Healthcare Improvement created this … how-to guide for deploying rapid response teams as part of their 5 Million Lives Campaign.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-100813.ppt
January 01, 2013 - It is the unit leader’s response to error that is being assessed. … to Error
*
Three items elicit perceptions of response to error. … No response…
This is a SAFTEY issue. Mr. … to Error Nonpunitive Response to Error Nonpunitive Response to Error
Staffing Staffing Staffing
Hospital … to Error Nonpunitive Response to Error Nonpunitive Response to Error
Staffing Staffing Staffing
Hospital
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ce.effectivehealthcare.ahrq.gov/funding/grantee-profiles/grtprofile-vogelmeier.html
December 01, 2023 - Vogelsmeier received an AHRQ grant to understand nursing homes’ response to COVID-19 and how that response … Center to Advance Palliative Care (CAPC) COVID-19 Response Resources Hub .
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_facguide.pdf
May 01, 2017 - care conditions,
and when applying unit-established protocols
or checklists to focus the clinical response … Each
trigger is associated with an expected
response. … In addition to a trigger
and expected response, an event set often
contains a distractor, which is … And, scripting the scenario too
closely makes it difficult to observe targeted
response behaviors. … For example, in a scenario designed to
evaluate team performance in response to
worsening preeclampsia
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - For questions and composites based on 4-point response scales (i.e., "always",
"usually", "sometimes … ", "never"), the left-most segment combines the two lowest response categories
(i.e., "sometimes" and … Composites and Rating Items for 5.0 Version of CAHPS Health Plan Survey
Question Text Response Option … Response Options
Never
Sometimes
Usually
Always
In the last 6 months, how often was it … Response Options
Never
Sometimes
Usually
Always
In the last 6 months, how often did you
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Stock_72.pdf
January 01, 2007 - rate, 60 percent; Clinic A: N = 20, response rate, 80 percent; Clinic B: N = 16, response rate,
55 … percent; Clinic C: N = 26, response rate, 51 percent). … rate, 77 percent;
Clinic A: N = 20, response rate, 80 percent; Clinic B: N = 28, response rate, 96 … percent; Clinic C:
N = 32, response rate, 63 percent). … agree response options are
scored “disagree strongly =
1” to “agree strongly = 4.”
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.pdf
September 01, 2011 - Introductory Script and Questions ....................................... 2
Appendix: Showcards With Printed Response … • All questions should include a “REFUSED” (“REF”) response option,
which can be on the interviewer … Unless otherwise
noted, “REF” responses should follow the same skip pattern as the “NO”
response option … • Text in UPPERCASE LETTERS (e.g., “REF” as a response option) is
intended for use in coding a response … 12
CAHPS® Nursing Home Survey: Long-Stay Resident Instrument
Appendix: Showcards With Printed Response