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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - Provider showed respect for what patient had to say
Q15 Provider spent enough time with patient
Response … test
Q20
Someone from provider’s office talked about all prescription
medications being taken
Response … Q18 Rating of provider
Response Options
• 0-10
Patient Experience Measures from the CAHPS Clinician … Q25 Rating of provider
Response Options
• 0-10
Patient Experience Measures from the CAHPS Clinician … medical question as soon as
needed
HIT6 All of the questions in patient’s e-mail were answered
Response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-how-are-surveys-administered-fry-webinar.pdf
January 31, 2018 - selecting sampling
approach:
Level of reporting (group level, practice level, other)
Data use and response … www.ahrq.gov/cahps
Data Collection Modes We Have Tested
• Mail
• Telephone
• Interactive Voice Response … Patient portal
• SMS
• In-person interviews
35
www.ahrq.gov/cahps
Modes That Currently Yield Higher Response … of CAHPS Surveys
Sampling
Data Collection Modes We Have Tested
Modes That Currently Yield Higher Response
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-shoulder-dystocia.html
July 01, 2023 - The Expected Behaviors offer a list of ideal actions that the clinical team might take in response to … Additional help might be attending physician, anesthesiology, nursing, or rapid response team. … Additional help might be attending physician, anesthesiology, nursing, or rapid response team. … Maternal and fetal assessment can be provided in response to team’s request or actions. … Additional help might be attending physician, anesthesiology, nursing, or rapid response team.
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/pharmacy/guide/part2.html
September 01, 2020 - Tips on Getting a Good Response Rate
You want as many of the pharmacy staff in your sample to complete … For each item or sub-item, calculate the frequencies of each response (e.g., how many people chose 1, … Then calculate percentages of the total responses to that item for each response option (e.g., 10 out … of 40 respondents to a particular item chose response option 1 ["This is something our pharmacy is not … This response should not be taken to mean that the pharmacy is performing adequately in that area, but
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-031121.pdf
July 22, 2021 - future plans; (2) provide agency updates related to diagnosis
improvement research, as well as COVID-19 response … IHS • Enhanced Adverse Event Reporting Capabilities: IHS Safety
Tracking and Response (I-STAR) system … • COVID Response: Work has focused on preventing the spread of
the disease, testing and treating … Critical Care Response Teams
have played a key role in educational efforts for medical staff.
3
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool3n.docx
January 01, 2008 - Activate appropriate emergency response team if required. … Activate appropriate emergency response team if required.
· Do not move the patient until he/she has … pressure
To pain
2 = Pain from sternum/limb/supraorbital pressure
To speech
3 = Nonspecific response … , not necessarily to command
Spontaneous
4 = Eyes open, not necessarily aware
Motor response … 3 = Withdrawal response or assumption of hemiplegic posture
Withdrawal
4 = Arm withdraws to pain
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/sorraslides.pdf
January 01, 2014 - Response to mistakes
9. Staff training and skills
10. Physical space and environment
11. … drugstore
(local, regional, national)
2 4%
Total 55 100%
Overall response … 80% 100%
Staffing, work pressure & pace
Physical space and environment
Staff training and skills
Response … mistakes
Communication about mistakes
Communication about
presciptions across shifts
% Positive Response … between
pharmacies based on number of Rxs filled per week
Largest differences on % positive response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_cg_cahps_chartbook.pdf
January 01, 2015 - For questions and composites based on 4-point response scales (i.e., "always",
"usually", "sometimes … ”, "never"), the left-most segment combines the two lowest response categories
(i.e., "sometimes" and … Response Options
Never
Sometimes
Usually
Always
Patients’ Rating of the Provider … Response Options
0-10
Providers Pay Attention to Your Mental or Emotional Health (PCMH)
Q39 … Response Options
Not at all
A little
Some
A lot
Q30
When you talked about starting
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/contents-cahps-de-identified-research-datasets.pdf
January 01, 2024 - version
• Survey mode
• Survey language
Adult
• Q1 – Q22
• About You items (Q23 –
Q27)
• Response … admission
• Admission source
Child Version 1.0
• Q1 – Q49
• About You items (Q50 –
Q62)
• Response … mode
• Survey language
Adult 1.0
• Q1- Q96
• About You Items (Q82-
Q96)
• Response mode
• Survey … Numerator (number of survey
respondents)
• Denominator (total number of
surveys distributed)
• Response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-1-intro.pdf
November 09, 2016 - Nonpunitive response to error
– 7. Organizational learning--continuous improvement
– 8. … professionals/quality-patient-safety/patientsafetyculture/hospital/hosp-reports.html
Defining Nonpunitive Response … Nonpunitive Response to Error Survey
Items
– Staff feel like their mistakes are held against them. … Culture
Lowest Performing Composite Results –2016 AHRQ Comparative Database
Defining Nonpunitive Response … to Error
Nonpunitive Response to Error Survey Items
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - Engagement by Respondents ............................................................. 4
Anticipated Response … Language emphasizing the idea that providers value these comments
resulted in a response rate 26% higher … Second, there is little evidence of drop-off in response
within the sequence. … Anticipated Response Time
In experimental testing, the median time for respondents to complete the … Vendors should also have systems in place to flag
any comments that require an immediate response from
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/new-sops-workplace-safety-zebrak.pdf
July 22, 2022 - % Positive
32
Composite Measure Results
Average % Positive Response
Protection From Workplace … or Visitors
Composite Measure Average
33
Protection From Workplace Hazards
Average % Positive Response … .”
35
Supervisor, Manager, or Clinical Leader
Support for Workplace Safety
Average % Positive Response … or
visitors.
43
Addressing Workplace Aggression From
Patients or Visitors
Average % Positive Response … Workplace Safety and Reporting
Average % Positive Response
(Strongly Agree/Agree)
I can report my concerns
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
January 01, 2020 - However, 21 HSOPS 1.0 items were dropped, 25 HSOPS 1.0 items were reworded or response options were … You'll also see that Nonpunitive Response to Error on HSOPS 1.0 was changed to Response to Error in HSOPS … What's the
impact of adding “Does not apply or Don't know” as a response option? … left did not include that response option. … “How did adding the ‘Does Not Apply’ response option impact the
scores?”
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_shoulder-dystocia.docx
May 01, 2017 - The Expected Behaviors offer a list of ideal actions that the clinical team might take in response to … Additional help might be attending physician, anesthesiology, nursing, or rapid response team. … Additional help might be attending physician, anesthesiology, nursing, or rapid response team. … Maternal and fetal assessment can be provided in response to team’s request or actions. … Additional help might be attending physician, anesthesiology, nursing, or rapid response team.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-maryland-state-snapshot.pdf
January 01, 2018 - In response, the State
incorporated information on oral and physical health
into the CME care plan … rely on crisis
response and family support services. … The State—
• Pursued stakeholder input on crisis response and
family support services. … • Identified sustainable funding for crisis response and
family support. … • Identified and disseminated best practices for crisis
response.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-ginsberg.pdf
December 19, 2019 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Ginsberg
AHRQ’S CAHPS® Program … Survey representativeness
Ideal survey administration
Survey
invitation
Survey
media/
format
High
response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - Distribution of Responses by Response Mode A-1
Appendix B. … Distribution of 2023 CAHPS Health Plan Database Respondents by Response Mode
Response Mode Adult Medicaid … on a given item’s response scale (e.g., “Always” on the “Always-Never” scale). … The CAHPS
Health Plan Survey uses several different response scales. … Top Box and Proportional Score Crosswalk to CAHPS Response Scales
Response Scale Lower Proportion
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-analysis.pdf
October 14, 2020 - Senior Statistician,
RAND
ED CAHPS Item Scoring
Two recommended options:
Linear mean scoring
Response … “Yes, definitely” = 100; “Yes, somewhat” = 50; “No” = 0
Top-box scoring
Most positive response … option(s) is coded as 100 and all
other response options are coded as 0
“Yes, definitely” = 100 … Whether the patient was taken to the ED in an ambulance
Whether the patient had proxy assistance
Response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/depression/chipra-246-section-6.pdf
January 01, 2014 - Depression Remission,
Response or Treatment
Adjustment for Adolescents and
Adults
The percentage … Eligible Population: Depression Remission, Response and Treatment Adjustment
Product
Line Age … • Rates of remission and response are very low across both plans and all product lines. … Eligible Population: Depression Remission, Response and Treatment Adjustment
Table B9. … Performance Rate: Depression Remission, Response and Treatment Adjustment
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ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/assess-psc-hsop-fac-guide.html
February 01, 2017 - Hospitals that have succeeded in collecting HSOPS surveys with a response rate above 70 percent tend … Slide 16: Response Rate Matters
Say:
Safety culture reflects the shared perceptions among staff … Ask:
How can you increase your HSOPS response rate?
Say:
You must first set a goal. … response rate. … Creativity is strongly encouraged towards improving response rate.