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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/4-ASC_Webcast_2021-Famolaro.pdf
January 01, 2021 - worked 32-40 hours
in their ASC
2020 SOPS ASC Database
Composite Measure Results
Average % Positive Response … 89%
Management Support for Patient Safety 89%
Communication Openness 87%
25
Average % Positive Response … Teamwork 87%
Response to Mistakes 83%
Staff Training 80%
Staffing, Work Pressure, & Pace 74%
26 … SOPS ASC Database
Composite Measure Results
Highest Composite Measure Items
Average % Positive Response … Excel lent" or
"Very good"
Communication in the Surgery/
Procedure Room
31
Average % Positive Response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/2018mosopsdatabasereport-part2.pdf
April 01, 2018 - Item-Level Average Percent Positive Response by Single Specialty vs. … Item-Level Average Percent Positive Response by Single Specialty vs. … Item-Level Average Percent Positive Response by Single Specialty vs. … Item-Level Average Percent Positive Response by Single Specialty vs. … Item-Level Average Percent Positive Response by Single Specialty vs.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Bonner.pdf
January 01, 2004 - Suicide Risk Response: Enhancing Patient Safety Through Development of Effective Institutional Policies … “Do” involved creation of a
recommended response policy. … Suicide Risk Response
511
Figure 1. … Suicide Risk Response
515
Table 1. … It is almost inevitable
Suicide Risk Response
517
Table 2.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/hickner-development-medical-office-sops.pdf
January 01, 2011 - • Developed by Westat, funded by AHRQ
• Medical office survey released January 2009
• Developed in response … Nonpunitive response to error
7. Organizational learning--continuous improvement
8. … rate
(unless office has previous positive experience with web surveys)
13
13
Pilot Test Response … Rates and
Number of Respondents
• Overall response rate = 70% (4,174 / 5,931)
• Paper response rate … Web = 65%
• Average number of respondents per office = 23
(range: 5 to 92)
• Average office response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt1-transition-updated.pdf
June 01, 2022 - HSOPS 2.0 now includes a “Does not apply/Don’t know” response option. … Adding a “Does not apply or Don’t know” (NA/DK) response option;
3. … Shifting to a “Just Culture” framework to assess Response to Error;
4. … Effect of Adding “Does Not Apply/Don’t Know” as a Response Option. … (The original HSOPS 1.0 does NOT have an NA/DK response option.)
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_vbac-abpain.docx
May 01, 2017 - The Expected Behaviors offer a list of ideal actions that the clinical team might take in response to … Clinical information provided on cards (one at a time) in response to assessment actions taken by team … Additional help might be attending physician, anesthesiology, nursing, or rapid response team.
· All … Nurse calls for a provider and/or a rapid response team. … Provider continues intrauterine resuscitative measures and evaluates fetal response.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
July 01, 2018 - Response rates. … Calculate preliminary response rates. … Calculate a preliminary response rate at least
once a week to track your response progress. … Calculate a preliminary response rate at least
once a week to track your response progress. … of response for each
survey item.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrsacknowledgments.pdf
October 30, 2009 - Microsoft PowerPoint - 20080808 TeamSTEPPS-RRS_Instructor Guide.ppt
53TeamSTEPPS | Rapid Response … Systems
Slide
Rapid Response
SystemsACKNOWLEDGMENTS
Several organizations have collaborated to design … individuals contributed a great deal of their time
and expertise to the development of the TeamSTEPPS Rapid Response … Slide
54 TeamSTEPPS 06.1 | Rapid Response Systems
Rapid Response
Systems ACKNOWLEDGEMENTS
Delmarva
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-04-fry.pdf
February 25, 2019 - Have Tested
• Mail
• Email notification
• Patient portal
• SMS text message
• Interactive Voice Response … distribution
• Telephone
• In-person interviews
22
Data Collection Approaches Yielding
Higher Response … Drawing a Sample
Data Collection Approaches We Have Tested
Data Collection Approaches Yielding Higher Response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Q4 Parent kept informed about child’s care in emergency room Response Options
• Yes, definitely
• … Q29 Providers checked child’s identity before giving medicines Response Options
• Never
• Sometimes … Q32 Providers asked about child’s pain Response Options
• Yes, definitely
• Yes, somewhat
• No … Q33 Room and bathroom were kept clean Response Options
• Never
• Sometimes
• Usually
• Always … Q48 Rating of hospital Response Options
• 0-10
Willingness to Recommend the Hospital
The survey
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Q4 Parent kept informed about child’s care in emergency room Response Options
• Yes, definitely
• … Q29 Providers checked child’s identity before giving medicines Response Options
• Never
• Sometimes … Q32 Providers asked about child’s pain Response Options
• Yes, definitely
• Yes, somewhat
• No … Q33 Room and bathroom were kept clean Response Options
• Never
• Sometimes
• Usually
• Always … Q48 Rating of hospital Response Options
• 0-10
Willingness to Recommend the Hospital
The survey
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-3-closing.pdf
June 01, 2017 - Just Culture Webcast Closing
Updating the Hospital Survey and
Nonpunitive Response to Error
• HSOPS … cognitive testing and a pilot study
– Version 2.0 to be released in early 2018
– Revising the Nonpunitive Response … to Error composite
to reflect Just Culture concepts
31
Nonpunitive
Response to
Error
Response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - DISTRIBUTION OF RESPONSES BY RESPONSE MODE
Table A-1. … Distribution of 2022 CAHPS Health Plan Database Respondents by Response Mode
Response Mode Adult Medicaid … Response Options
• Never
• Sometimes
• Usually
• Always
47
Question Text Response Options … Top Box and Proportional Score Crosswalk to CAHPS Response Scales
Response Scale Lower Proportion … DISTRIBUTION OF RESPONSES BY RESPONSE MODE
APPENDIX B.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
December 11, 2017 - urgent care as soon as needed
Q7 Patient got appointment for non-urgent care as soon as needed
Response … long patient waited between trying to get an appointment for
urgent care and seeing a provider
Response … • 4-7 days
• 8-14 days
• 15 days or longer
Q11 Patient informed of wait time for appointment
Response … x-ray, or other test
Q46
Provider explained test results in a way that was easy to
understand
Response … • Sometimes
• Usually
• Always
Q20 Provider encouraged patient to talk about health concerns
Response
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2012_cg_cahps_chartbook.pdf
January 01, 2012 - A series of bar charts shows the overall database distribution of responses
followed by the response … • As shown in Table 1-1, top-box scores (the most positive survey response) are generally
consistent … Some of these differences
may be related to differences in response scales. … For questions and composites based on 4-point response scales (i.e.,
"always", "usually", "sometimes … ", "never"), the bottom segment combines the two lowest
response categories (i.e., "sometimes" and "
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
January 01, 2012 - A series of bar charts shows the overall database distribution of responses
followed by the response … • As shown in Table 1-1, top-box scores (the most positive survey response) are generally
consistent … Some of these differences
may be related to differences in response scales. … For questions and composites based on 4-point response scales (i.e.,
"always", "usually", "sometimes … ", "never"), the bottom segment combines the two lowest
response categories (i.e., "sometimes" and "
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ce.effectivehealthcare.ahrq.gov/sops/about/faq/index.html
June 01, 2022 - How can I improve my response rate? … HSOPS 2.0 now includes a "Does not apply/Don't know" response option. … The survey also includes a "Does not apply or Don't know" response option. … Nonpunitive Response to Mistakes.
Organizational Learning. … Response to Mistakes.
Management Support for Patient Safety.
-
ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies.html
July 01, 2023 - ; Text Version )
Tool: Safe Electronic Fetal Monitoring ( Word , 623 KB; Text Version )
Rapid Response … for Perinatal Safety
Rapid Response for Perinatal Safety: Slide Presentation ( PowerPoint , 1.13 MB … ; Text Version )
Rapid Response for Perinatal Safety: Facilitator Guide ( Word , 1.28 MB; PDF , 705.5 … KB; Text Version )
Tool: Rapid Response Systems ( Word , 626.5 KB; Text Version )
Safe Medication
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_cg_cahps_chartbook.pdf
January 01, 2016 - For questions and composites based on 4-point response scales (i.e., "always",
"usually", "sometimes … ”, "never"), the left-most segment combines the two lowest response categories
(i.e., "sometimes" and … Response Options
Never
Sometimes
Usually
Always
Rating of Provider
Q23/Q32
Using … Response Options
0-10
Providers Pay Attention to Your Mental or Emotional Health (PCMH)
Q39 … Response Options
Not at all
A little
Some
A lot
Q30
When you talked about starting
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/medofficevaluepilotreport.pdf
November 01, 2017 - Overall and Average Response Statistics for 96 Pilot Study Medical Offices .......................... … Composite-Level Average Percent Positive Response by Medical Office Practice Size .......... 11
Table … These response scales also include a Does not apply or
2
Don’t know option. … Overall
response statistics are summarized in Table 2.
Table 2. … Overall and Average Response Statistics for 96 Pilot Study Medical Offices
Overall Response Rate Information