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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
February 01, 2018 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA
Value & Efficiency Survey Item
Development and Pilot Test Results
Joann Sorra, PhD
Project Director
User Network for Surveys on Patient Safety
Culture™ (SOPS™)
Westat, Rockville, MD
11
AHRQ Surveys on Patient Safety Culture
Surve…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
January 01, 2015 - 2015 CAHPS Health Plan Survey Database Chartbook
THE CAHPS DATABASE
2015 CAHPS Health Plan
Survey Database
2015 Chartbook: What Consumers Say About Their
Experiences With Their Health Plans and Medical Care
AHRQ Contract No.: HHSA290201300003C
…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/practical-methods-care-coordination-slides.pdf
December 14, 2022 - any resources or
strategies you’re using that are working well
Feedback on Today’s Event: Please respond
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www.qualitymeasures.ahrq.gov/teamstepps-program/resources/additional/labor.html
July 01, 2023 - Successful Outcome Using TeamSTEPPS (5:03)
Effective communication can prepare health care team members to respond
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - of comments: Varies from 20 words to
more than 300 words
• Recommendation: Provide ample space to
respond
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www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/candor/index.html
August 01, 2022 - ptimal R esolution (CANDOR) is a process that health care institutions and practitioners can use to respond
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www.qualitymeasures.ahrq.gov/sops/databases/pharmacy/index.html
December 01, 2022 - Skip to main content
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/teamattitude.pdf
March 21, 2014 - Questionnaire – F-9
TeamSTEPPS Teamwork Attitudes Questionnaire (T-TAQ)
Instructions: Please respond
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
October 01, 2023 - of how the wording in survey invitation letters and emails can be customized to motivate people to respond
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
January 01, 2017 - So, this has implications for a Web survey in that you'd want to give respondents ample space
to respond … We also have an option where we send out a paper survey, but in the cover letter, we say you can respond … And in the letter, we say that we
urge you to respond online because if you do respond online, you can … Whereas if
you respond by mail, that's not an option. … said, that could be because we said -- we offered the ability
to give comments as an enticement to respond
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
June 01, 2017 - Patient Experience Measures from the CAHPS Clinician & Group Survey
Patient Experience Measures from the CAHPS Clinician & Group Survey
CAHPS® Clinician & Group Survey and Instructions
Patient Experience Measures from the
CAHPS® Clinician & Group Survey
Introduction ...................................…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/2_Janice_Ricketts_slides_12-28.pdf
January 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
CAHPS Database
Online Reporting System
12
CAHPS Database
13
• The CAHPS Database receives data voluntarily
submitted by users that have administered:
– Clinician & Group Survey
– Health Plan Survey
• Data are submitt…
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www.qualitymeasures.ahrq.gov/news/blog/ahrqviews/index.html?page=1
October 13, 2021 - March 2, 2021
Protecting the Most Vulnerable Through Partnership: Helping Nursing Homes Respond
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www.qualitymeasures.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step5.html
March 01, 2019 - How can you incentivize and motivate stakeholders to respond to a survey or other feedback mechanism?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
June 12, 2019 - SOPS™ Best Practices for Web-based SOPS Surveys Webcast Transcript
June 2019 https://www.ahrq.gov/sops/index.html 1
Best Practices for Web-based SOPS Surveys
June 12, 2019 – Webcast Transcript
Speakers:
Theresa Famolaro, M.P.S., M.S., M.B.A.
Senior Study Director and SOPS Database Manager
User Networ…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - 2019 CAHPS Health Plan Survey Database Chartbook
THE CAHPS DATABASE
2019 CAHPS Health Plan Survey Database
2019 Chartbook
What Consumers Say About Their Experiences With Their
Health Plans and Medical Care
This document is in the public domain and may be used and reprinted without permission in the United …
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=20&search_api_fulltext=&sort=asc
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