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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/survey-methods-research/summary-research-meeting.pdf
January 01, 2019 - modes, but
also targeting the survey mode to segments of the respondent populations most likely to respond … to an email invitation
to a web survey respond differently than those who respond to other modes? … While texts
could be used to encourage people to respond to a survey, that approach would require testing … Some practices post signs letting people know that they may be asked to
respond to a survey. … Time to complete: What are the implications of online surveys for the time needed to respond to the
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6g.html
June 01, 2014 - needs and goals
□
Create a proactive plan of care
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Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
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Monitor, follow up, and respond … 2d, I 7b, I 7c, S 33
Create a proactive plan of care: I 7a-d, I 8, I 19
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
Monitor, follow up, and respond
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ce.effectivehealthcare.ahrq.gov/news/blog/ahrqviews/healthcare-climate-change.html
October 01, 2021 - consequences and place increased demands on healthcare systems right when they are also struggling to respond … The authors urge systems to prepare to respond to climate change’s effects, and also to acknowledge and
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
June 01, 2014 - needs and goals
□
Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
Create a proactive plan of care
Monitor, follow up, and respond … Between health care professional(s) and patient/family: 18, 21, 35
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
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Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
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Monitor, follow up, and respond
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6c.html
June 01, 2014 - needs and goals
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Create a proactive plan of care
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Monitor, follow up, and respond … 2m, 2n
Create a proactive plan of care: Activity to Fulfill Needs: 11
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
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Monitor, follow up, and respond … Assess needs and goals: 16
Create a proactive plan of care: 19, 27
Monitor, follow up, and respond … needs and goals
Create a proactive plan of care
Monitor, follow up, and respond
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6p.html
June 01, 2014 - needs and goals
□
Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
Monitor, follow up, and respond … health care teams or settings: 2, 10, 12
Assess needs and goals: 4
Monitor, follow up, and respond
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ce.effectivehealthcare.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
September 01, 2019 - what the media thinks is interesting to their audience and be creative about "pitching" stories that respond … How do the providers or plans you rate respond to your efforts? … chance to review a piece related to your report for accuracy before it is finalized and be prepared to respond … How can you respond to negative coverage?
Address the issue calmly.
Provide the facts.
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ce.effectivehealthcare.ahrq.gov/challenges/cds-connect/review-process.html
September 01, 2023 - Selecting Phase 1 Winning Submissions
Overall Approach (45 points) – Does the submission sufficiently respond … Responses to Phase 2 Questions (30 points) – Does the presentation sufficiently respond to the three
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nursing-home/mental-health-and-emotional-wellbeing.pdf
March 01, 2022 - This type of communication helps people respond to themselves and
others with kindness and strengthens … “Supervisors can respond with attuned listening, which involves communicating both verbally and non-verbally
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6u.html
June 01, 2014 - needs and goals
Create a proactive plan of care
□
Monitor, follow up, and respond … needs and goals
Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
Create a proactive plan of care
Monitor, follow up, and respond … old bracket)
Facilitate transitions:
Across settings: 4.1a, 8.1
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
□
Monitor, follow up, and respond
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-fowler.pdf
September 23, 2019 - (35% in bottom 4)
Very least helpful message
If you don’t respond, we will underestimate the … include:
• Address concerns about downsides
• Communicate why it might be worth person’s
effort to respond
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6k.html
June 01, 2014 - needs and goals
□
Create a proactive plan of care
□
Monitor, follow up, and respond … needs and goals
Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
Create a proactive plan of care
Monitor, follow up, and respond … professional(s) and patient/family: 9
Across health care teams or settings: 11
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
Monitor, follow up, and respond
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6d.html
June 01, 2014 - needs and goals
Create a proactive plan of care
■
Monitor, follow up, and respond … needs and goals
□
Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
■
Create a proactive plan of care
□
Monitor, follow up, and respond … Assess needs and goals: 1-3, 7
Create a proactive plan of care: 7, 12
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
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Monitor, follow up, and respond
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ce.effectivehealthcare.ahrq.gov/talkingquality/translate/organize/quality-domain.html
December 01, 2022 - these terms are understandable and salient, researchers found that potential users of public reports respond … Advantages of Categorizing by Quality Domain
We know that consumers respond positively to these categories
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6f.html
June 01, 2014 - needs and goals
□
Create a proactive plan of care
Monitor, follow up, and respond … transitions:
Across settings: 24-26
Assess needs and goals: 15, 16
Monitor, follow up, and respond … needs and goals
□
Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
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Create a proactive plan of care
■
Monitor, follow up, and respond
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ce.effectivehealthcare.ahrq.gov/ncepcr/care/coordination/atlas/chapter6q.html
June 01, 2014 - needs and goals
□
Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
Create a proactive plan of care
Monitor, follow up, and respond … needs and goals
□
Create a proactive plan of care
□
Monitor, follow up, and respond … Assess needs and goals: Q12
Create a proactive plan of care: Q15
Monitor, follow up, and respond
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ce.effectivehealthcare.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-1.html
June 01, 2023 - important to assign responsibility for eliciting accounts in ways compatible with how patients and families respond … To encourage a healthcare system that can effectively learn from and respond to patient and family perspectives
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-04-fry.pdf
February 25, 2019 - Data use and level of reporting
► Data collection methodology
► Expected number of people who will respond
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/maximizing-physician-support-slides.pdf
January 01, 2022 - responding to common objections
• Deciding where to focus your efforts
• Most common objections and how to respond … any resources or
strategies you’re using that are working well
Feedback on Today’s Event: Please respond
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ce.effectivehealthcare.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
June 01, 2023 - about “feeling unsafe” during their experiences as patients, a much larger portion of the public will respond … incorporated a form of “scaffolding,” question wording that helps respondents consider multiple ways to respond … To identify and respond to diagnostic shortfalls that are most immediately actionable, elicitation questions