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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/how-to-use.html
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/infection-surveillance.html
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www.qualitymeasures.ahrq.gov/hai/cusp/clabsi-neonatal/nclabsisum.html
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www.qualitymeasures.ahrq.gov/hai/tools/mvp/vae.html
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/improve/teams-infographic.html
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Jeff_Rabkin.pdf
April 27, 2011 - Creating and Using User Personas
CREATING AND USING
USER PERSONAS
Jeff Rabkin, Wowza, Inc.
DEMOGRAPHICS
(~ON(~Itl~'l'l~:
· Age
• Gender
• Family size
• Education
PSYCHOGRAPHieS
SqtJasby:
• At t itudes
• Behaviors
• Values
0
0 0
"DOn1t talk down to me. I get it.
Make it real. …
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module2/defects.html
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www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module2/safety-assessment.html
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