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  1. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey January 2017  Webcast Speakers Mark Schlesinger, PhD, Professor of Health Policy, Yale School of Public Health Lise Rybo…
  2. talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/nhqdr-data-spotlight-healthcare-workforce-covid.pdf
    May 11, 2023 - COVID-19 Pandemic Led to Long Absences, Reduced Hours, and Job Exits Among the U.S. Healthcare Workforce COVID-19 Pandemic Led to Long Absences, Reduced Hours, and Job Exits Among the U.S. Healthcare Workforce The COVID-19 pandemic affected nearly all sectors of the U.S. economy, w…
  3. talkingquality.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/healthited-issuebrief.pdf
    February 01, 2021 - Health Information Technology for Engaging Patients in Diagnostic Decision Making in Emergency Departments e PATIENT SAFETY Issue Brief 4 Health Information Technology for Engaging Patients in Diagnostic Decision Making in Emergency Departments This page intentionally left blank. e Issue Brief 4 Health I…
  4. talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/strategies/rapid-response/rapid-response-fac-guide.html
    July 01, 2023 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  5. talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/patient-safety-technology-resources.pdf
    May 01, 2023 - Improving Health Information Technology (IT) Patient Safety: A Resource List for Users of the AHRQ Health Information Technology Supplemental Item Set SOPS Health IT Patient Safety Supplemental Item Set Resource List 1 Improving Health Information Technology (IT) Patient Safety: A Resource List for Users of the A…
  6. talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule3.pptx
    December 01, 2005 - TeamSTEPPS 2.0 Module 3: Communication Module 3: Communication Online Master Trainer Course Welcome to the Welcome to Module 3 of the TeamSTEPPS 2.0 online Master Trainer course: Communication. This is Dr. Brigetta Craft, and I will be guiding you through this module. Learning to properly communicate critic…
  7. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pfp/natlhacratereport-rebaselining2014-2016_0.pdf
    January 01, 2016 - AHRQ National Scorecard on Hospital-Acquired Conditions: Updated Baseline Rates and Preliminary Results 2014-2016 June 2018 AHRQ National Scorecard on Hospital-Acquired Conditions Updated Baseline Rates and Preliminary Results 2014–2016 Summary New patient safety data for 2014 through 2016 continue to show a do…
  8. talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule2.pptx
    February 09, 2006 - TeamSTEPPS 2.0 Module 2: Team Structure Module 2: Team Structure Online Master Trainer Course Welcome to the Welcome to Module 2 of the TeamSTEPPS Online Master Trainer Course-- Team Structure. My name is Dr. Brigetta Craft, and I will be guiding you through this module. Learning about properly forming a tea…
  9. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
    March 20, 2014 - TeamSTEPPS 2.0: Coaching Scenario 1 TeamSTEPPS 2.0 Coaching Scenarios – D-9-37 Coaching Workshop Coaching Scenario 1 INSTRUCTIONS: Read the scenario below and, among your group:  As the coach, provide constructive and purposeful feedback to the team member about the issues.  As a team member, as…
  10. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pfp/hacreport-2019.pdf
    January 01, 2019 - AHRQ National Scorecard on Hospital-Acquired Conditions: Updated Baseline Rates and Preliminary Results 2014-2017 January 2019 AHRQ National Scorecard on Hospital-Acquired Conditions Updated Baseline Rates and Preliminary Results 2014–2017 Summary Updated and new patient safety data for 2014 through 2017 conti…
  11. talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-intro-methods-cx061721.pdf
    December 01, 2020 - 2019 National Healthcare Quality and Disparities Report Introduction and Methods 2019 NATIONAL HEALTHCARE QUALITY & DISPARITIES REPORT 2019 Introduction and Methods This document is in the public domain and may be used and reprinted without permission. Citation of the source is appreciated. Suggested c…
  12. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - About the CAHPS Patient Narratives Elicitation Protocol CAHPS® Clinician & Group Survey and Instructions About the CAHPS Patient Narrative Elicitation Protocol Document No. 2315 Updated April 24, 2018 About the CAHPS® Patient Narrative Elicitation Protocol Introduction .................................…
  13. PCMH Fact Sheet (pdf file)

    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
    September 01, 2010 - PCMH Fact Sheet Consumer Assessment of Healthcare Providers and Systems Developing a CAHPS® Clinician & Group Survey to Measure the Medical Home The patient-centered medical home (PCMH) is a model for delivering primary care that is patient–centered, comprehensive, coordinated, accessible, and continuously im…
  14. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar04/formative_evaluation_webinar.pptx
    July 15, 2013 - Advanced Methods in Delivery System Research – Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement Webinar #4: Formative Evaluation Advanced Methods in Delivery System Research – Planning, Executing, Analyzing, and Reporting Research on Delivery System Improvement Webinar #4…
  15. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - Purpose: To help you identify members of your organization who are effective at delivering disclosure communications. Who should use this tool? Communication and Optimal Resolution (CANDOR) Implementation Team, Disclosure Lead(s), Disclosure Communicators. How to use this tool: Use the Communication Assessment Guid…
  16. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
    November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.P. Service Recovery Programs Visit the A…
  17. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module2/module2_managingchange.docx
    August 31, 2017 - Module 2: How To Manage Change Module 2: How To Manage Change Module Aim The aim of this module is to support change in your organization to maximize the possibility of successful implementation of the Pressure Injury Prevention Program. Module Goals The goals of Module 2 are to identify necessary actions to improve …
  18. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_fall-prevention.docx
    August 24, 2017 - Module 2: How To Manage Change Module 2: How To Manage Change Module Aim The aim of this module is to support organizational readiness for change and to maximize the possibility of successful implementation of the Fall Prevention Program. Module Goals The goals of Module 2 are to identify actions needed to improve or…
  19. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4y_combo_nqi03-bsi-bestpractices.pdf
    May 17, 2016 - Selected Best Practices and Suggestions for Improvement Toolkit for Using the AHRQ Quality Indicators How To Improve Hospital Quality and Safety 1 Tool D.4y Selected Best Practices and Suggestions for Improvement NQI 03: Neonatal Blood Stream Infection Why focus on neonatal blood stream infection (BSI)? •…
  20. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/igmeasure.pdf
    January 01, 2004 - TeamSTEPPS Module 10: Measurement (Instructor Guide) MEASUREMENT SUBSECTIONS • Measurement in TeamSTEPPS • A Model of Training Evaluation • Available Measures (Reactions, Learning, Behavior, Results) TIME: 50 minutes Slide INSTRUCTOR OUTLINE: MEASUREMENT Instructor Note…

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