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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/roland-mo-et-al-1985
January 01, 2023 - Before computerisation 46% of requests were made by telephone. … After computerisation only 8% of requests were made by telephone, with 83% of requests being made by … "The percentage of requests resulting in a query from a chemist fell over the study period from 6.0% … , 44 seconds compared with only one minute six seconds for 10 computerised prescription requests...In … this practice, where the five partners handle an average of 30 requests for repeat prescriptions per
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digital.ahrq.gov/sites/default/files/docs/page/tool-5.1-erx-net-benefit-calculator.xls
September 29, 2011 - by fax 38
Refill requests by phone 29
Refill requests by walk in 8
Refill requests by e-prescribing … by fax 20 25 90 15%
Refill requests by phone 30 30 120 10%
Refill requests by walk in 30 30 120 10% … Refill requests by e-prescribing 15 5 160 5%
6. … This page calculates the net savings from use of e-prescribing for refill requests. … by fax 1
Refill requests by phone 2 (3)
Refill requests by walk in 3
Refill requests by e-prescribing
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digital.ahrq.gov/health-it-tools-and-resources/implementation-toolsets-e-prescribing/toolset-e-prescribing/tool-52c-sample-task-table-erx-renewal
January 01, 2023 - retrieve message/fax
Authorized Office Staff
Retrieving
All renewal requests … system
Automatic
Completed preprescriptionion automatically be transmitted to the pharmacy that requests … renewal
Pharmacy that requests renewal prescription enabled pharmacy with up-to-date information including … system
Automatic
Completed preprescriptionion automatically be transmitting to the pharmacy that requests
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digital.ahrq.gov/sites/default/files/docs/page/e-prescribing-toolset-pharmacy.pdf
January 01, 2020 - How to send refill requests electronically
2. … Others may need to track these requests
manually. … electronic requests
receive responses within 24 hours while fax and phone refill requests may take … electronic refill requests. … However, if you can
change to e-refill requests and prescribers respond to the requests electronically
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digital.ahrq.gov/sites/default/files/docs/page/patient-use-of-secure-messaging-quick-reference-guide.pdf
September 01, 2009 - administrative functions,
such as requesting medication refills, inquiring about
test results or referral requests … Since some
providers fear that they may be overwhelmed by
electronic requests,3, 9,10 with the introduction … received from 826 patients
during the 5-month study period.4 Of these, 398
were consults, 175 appointment requests … , 120 test
result requests, 112 medication refill requests, and 78
referral requests. … use of secure messaging, researchers found
that patients used secure messaging for medication
refill requests
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digital.ahrq.gov/health-it-tools-and-resources/implementation-toolsets-e-prescribing/independent-pharmacies
January 01, 2023 - receive electronic prescriptions directly into your pharmacy software system and will allow refill requests … Savings from new e-prescriptions as well as savings from electronic refill requests are calculated.
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digital.ahrq.gov/sites/default/files/docs/library/12_BlueButtonInitiative.asp.html
April 24, 2013 - CMS will continue to receive requests with checks through April 30, 2010 to allow for any requestors … that may have submitted requests prior to this notification. … LDS order form, and emailing your complete order form (with payment already processed) to CMS, your requests … There will no longer be a chance of checks getting separated from requests or requests being lost in
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digital.ahrq.gov/ahrq-funded-projects/use-electronic-referral-system-improve-outpatient-primary-care-specialty-care/annual-summary/2009
January 01, 2009 - eReferral system is staffed by specialist reviewers to allow clarification of the consultative question, requests … for additional evaluation, and triaging of appointment requests. … specialty care, quality of care, and administrative efficiency in submitting and managing referral requests … in the medical and surgical departments of SFGH (selected departments, 854 and 1,212 annual referral requests … time submitting, responding, and revising referrals compared to the system of paper-based referral requests
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digital.ahrq.gov/sites/default/files/docs/AHRQ_Webinar_04032008.pdf
May 15, 2008 - used PG in the month of March, 2008• Over 8,100 patients used PG in the month of March, 2008
– 9.3 requests … Activity – Mar ‘08
• 8,157 patients who logged in • 32,365 sessions (log ins)
• 3,896 patients with requests … • 6,490 requests
Provider adoption (March 2008)
All Lic. … Providers
Site-specific transactions
MGH
9,496 sessions9,496 sessions
1,730 requests
March 2008 … 21,472 sessions
4,650 requests
BWH
DFCI 1,375 sessions
106 requests
Support issues
1133KK 4411KK
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digital.ahrq.gov/ahrq-funded-projects/use-electronic-referral-system-improve-outpatient-primary-care-specialty-care
January 01, 2023 - With eReferral, specialists review requests in order to clarify them, recommend additional evaluation … prior to referral, and triage appointment requests. … specialty care, quality of care, and administrative efficiency in submitting and managing referral requests
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digital.ahrq.gov/sites/default/files/docs/activity/use_of_electronic_referral_system_2009_update_2.pdf
January 01, 2009 - eReferral system is staffed by specialist reviewers to allow clarification of the consultative question,
requests … for additional evaluation, and triaging of appointment requests. … specialty care, quality of care, and administrative efficiency in
submitting and managing referral requests … interview participants reported that by using a
specialist reviewer to review and triage referral requests … the medical and
surgical departments of SFGH (selected departments, 854 and 1,212 annual referral requests
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/lang-e-et-al-2006
January 01, 2006 - Secondary outcomes included duplication of test and specialty consultation requests by the emergency … There was no significant duplication of requests for diagnostic tests between the emergency and family … phases (24 v. 22, p= 0.93), but there was significantly greater duplication in specialty consultation requests
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digital.ahrq.gov/sites/default/files/docs/page/tool-3.1-flyer-english-large.pdf
July 31, 2017 - Electronic refill requests can happen quickly, but like
other types of requests, prescriptions with
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digital.ahrq.gov/sites/default/files/docs/survey/provider-experiences-patients-email.pdf
February 05, 2008 - Requests to schedule appointments [ ] [ ] [ ] [ ]
g. … Requests for referral to another provider [ ] [ ] [ ] [ ]
h. … Requests for help with insurance claims,
such as completing forms or writing a letter
on the patient
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digital.ahrq.gov/sites/default/files/docs/page/tool-3.1-flyer-english.pdf
July 31, 2017 - Electronic refill requests can
happen quickly, but like other types of
requests, prescriptions with zero
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digital.ahrq.gov/sites/default/files/docs/June_2009_Webinar_Final%20(1).pdf
January 01, 2009 - Processes:
NewRx
RxRenewal Responses
Processes:
Eligibility Requests
Prescription History … Requests
SureScripts®
Relationship Between Providers … SureScripts®
SureScripts®
Prescription Benefit
Key Statistics:
• Electronic requests for prescription … (Unless required by law or one so chooses)
• And vice versa—it is bi-directional
• Refill renewal requests … • Plus, it’s not simply e-prescribing these days (okay, well, soon…)
• Change requests → Clinical health
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digital.ahrq.gov/sites/default/files/docs/page/E-PrescribingPhysicianTool10.1a.pdf
February 15, 2012 - Electronic refill requests can happen quickly, but like
other types of requests, prescriptions with
-
digital.ahrq.gov/sites/default/files/docs/page/E-PrescribingPhysicianTool10.1b.pdf
February 10, 2012 - Electronic refill requests can
happen quickly, but like other types of requests,
prescriptions with
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digital.ahrq.gov/sites/default/files/docs/citation/SecureMessagingPediatricRespiratorySettingHandbook.pdf
January 01, 2012 - What type of messages will be appropriate for the system and practice (i.e., refill
requests, urgent … Set up separate e-mail outside of the system for technical Help requests from users
unable to log into … NOTE 3: Using the system for simple requests is a promoter for using e-messaging. … Consider using system for refill requests or appointments. … Develop database of problems and help requests encountered by patients and users during
enrollment or
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/cammisa-m-et-al-2004
January 01, 2004 - "Increased appropriateness of requests, as a consequence of the new organisational model based on centralised … planning of requests and the obligation to explicitly state the clinical query for each imaging service