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digital.ahrq.gov/sites/default/files/docs/workflowtoolkit/PrescriptionRenewalRequest-PaperSystem.pdf
January 01, 2010 - Prescription Renewal Request - Paper System
Prescription Renewal Request – Paper system
P
ha
rm
ac … decline
renewal request or
change medication
Receive renewal
request result and
chart from provider … Receive renewal
request result
Renewal
request
approved? … Inform patient
renewal request
declined
No
Yes
Inform patient
renewal request
approved
Go to … Prescription Renewal Request - Paper system.
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digital.ahrq.gov/sites/default/files/docs/workflowtoolkit/PrescriptionRenewalRequest-ElectronicSystem.pdf
January 01, 2010 - Prescription Renewal Request - Electronic System
Prescription Renewal Request – Electronic system
P … Yes
No Approve or decline
renewal request
Forward
prescription
renewal
request to
provider
Approve … or decline
renewal request or
change medication
Receive
renewal
request
result
No
Yes Fill prescription … Inform patient renewal
request declined
Inform patient
renewal request
approved
tthuemling
Text … Prescription Renewal Request - Electronic system.
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digital.ahrq.gov/health-it-tools-and-resources/implementation-toolsets-e-prescribing/toolset-e-prescribing/tool-52c-sample-task-table-erx-renewal
January 01, 2023 - Tool 5.2c: Sample Task Table (eRx Renewal)
Scenario: Refill request received … Step Performer Step Type Deprescription Documents Key Information
E-prescribing enabled renewal request … receive pharmacy request of medication renewal
None, electronic message
Request details, patient … pharmacy to clarify request as needed
Request fax or phone message
Telephone message transcribed … criteria for approving request without physician review and route request to physician or to be approved
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digital.ahrq.gov/health-it-tools-and-resources/implementation-toolsets-e-prescribing/toolset-e-prescribing/tool-52b-sample-task-table-delegation
January 01, 2023 - Tool 5.2b: Sample Task Table (with Delegation)
Scenario: Refill request received … pharmacy to clarify request as needed
Request fax or phone message
Telephone message transcribed … Patient ID, date of request
4. … Medical records, details of request
5. … Details of request
7b.
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digital.ahrq.gov/health-it-tools-and-resources/implementation-toolsets-e-prescribing/toolset-e-prescribing/tool-52a-sample-task-table-no-delegation
January 01, 2023 - Tool 5.2a Sample Task Table (No Delegation)
Scenario: Refill request received … Retrieve renewal request message(s)
Office Staff
Receive and transcribe
Take or retrieve fax or … to a note; call pharmacy to clarify request as needed
Request fax or phone message
Telephone message … in queue for provider
Patient record, request
Patient ID, date of request
4. … Medical records, details of request
5.
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digital.ahrq.gov/ahrq-funded-projects/incorporating-health-information-technology-workflow-redesign/citation/workflow
January 01, 2023 - Incorporating health information technology into workflow redesign: request for information summary report … Incorporating health information technology into workflow redesign: request for information summary report … PDF
Incorporating Health IT Into Workflow Redesign: Request for Information Summary Report
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/jerome-rn-et-al-2008
January 01, 2008 - Jerome RN et al. 2008 "Exploring clinician adoption of a novel evidence request feature in an electronic … Exploring clinician adoption of a novel evidence request feature in an electronic medical record system … research evaluated strategies for facilitating physician adoption of an evidence-based medicine literature request … To evaluate "strategies for facilitating physician adoption of an evidence-based medicine literature request
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digital.ahrq.gov/sites/default/files/docs/citation/workflowredesignrfi.pdf
July 01, 2010 - Objectives and Significance of the Request for Information
A Request for Information (RFI) is a document … Request for Information responses: Health IT
Response no. … RFI=Request for
Information.
25
Table 5. … RFI=Request for Information.
39
40
Table 7. … ACTION: Notice of request for information.
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digital.ahrq.gov/sites/default/files/docs/page/5_Example%20Business%20Practices.xls
June 16, 2021 - Request hospital main number and extension to contact requester; 3. … Request information to be faxed on hospital letterhead; and 4. … Request the UPIN or NPI for the physician requesting the data. … Request information to be faxed on hospital letterhead; and 4. … Request the UPIN or NPI for the physician requesting the data.
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digital.ahrq.gov/sites/default/files/docs/page/5_Example%20Business%20Practices_0.xls
June 16, 2021 - Request hospital main number and extension to contact requester; 3. … Request information to be faxed on hospital letterhead; and 4. … Request the UPIN or NPI for the physician requesting the data. … Request information to be faxed on hospital letterhead; and 4. … Request the UPIN or NPI for the physician requesting the data.
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digital.ahrq.gov/sites/default/files/docs/page/tool-10-2-prescription-pad-handout.docx
June 16, 2021 - my doctor prefers all renewals to be sent electronically to the computer in order to respond to your request … If you send a fax a renewal request, my doctor will respond electronically. … Please do not re-fax a request to my doctor unless it has been 48 hours since the original request was
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/bindels-r-et-al-2003
January 01, 2003 - INTERVENTION: The GPs reviewed a random sample of 30 request forms they filled in earlier that year. … displayed critical comments about their non-adherence to the guidelines as apparent from the (updated) request … ) must enter relevant medical patient data (signs, symptoms, working hypotheses, and the reason for request … Next, the reactive support module of the ... system reads the patient data on the electronic request … generated immediately and presented by means of a pop-up window,overlaying the interface of the electronic request
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digital.ahrq.gov/ahrq-funded-projects/past-initiatives/health-it-enabled-quality-measurement
January 01, 2023 - Request for Information (RFI) on Health IT-Enabled Quality Measurement (Comment period ended September … , 21, 2012)
AHRQ is seeking insight from diversified stakeholders via a Request for Information (RFI … To access the RFI, please visit: https://www.federalregister.gov/articles/2012/08/22/2012-20550/request-for-information-on-quality-measurement-enabled-by-health-it-extension-date-for-responses
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digital.ahrq.gov/sites/default/files/docs/page/4_GuidelinesforDescribingBusinessPractices_1.pdf
June 16, 2021 - “Primary nurse requests a copy of the
facility request for medical record from the visiting
information … If Caller ID
is available, then a. verify the origin of the caller, and b. request caller’s phone
number … Request hospital
main number and extension to contact requester; 3. … Request information to be faxed
on hospital letterhead; and 4. … Request the UPIN or NPI for the physician requesting
the data.”
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digital.ahrq.gov/sites/default/files/docs/page/4_GuidelinesforDescribingBusinessPractices_0.pdf
June 16, 2021 - State_BP6_Long-term care
facility request for
information
2. … If Caller ID
is available, then a. verify the origin of the caller, and b. request caller’s phone
number … Request hospital
main number and extension to contact requester; 3. … Request information to be faxed
on hospital letterhead; and 4. … Request the UPIN or NPI for the physician requesting
the data.”
-
digital.ahrq.gov/sites/default/files/docs/page/e-prescribing-toolset-pharmacy.pdf
January 01, 2020 - The pharmacy makes the request in their pharmacy management
system and the request is transmitted via … Another Request? … is the electronic refill request
process. … In this case, you may need to manually delete the
electronic request from your refill request queue. … respond to
the original request within 24 to 48 hours.
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digital.ahrq.gov/health-it-tools-and-resources/implementation-toolsets-e-prescribing/toolset-e-prescribing/tool-51-sample-workflow-diagrams
January 01, 2023 - The first step in "Provider's Office" is "Clinic staff transcribes or retrieves request." … This pharmacy step connects to the first step in "Provider's Office" via "Pharmacy sends renewal request … The first step in "Provider's Office" is "Request appears on clinic eRx system." … The second step is a decision point, "Request meets protocol for authorization or Processing?" … is "eRx system approval entered"; if "No," the next step is "Prescriber checks task list and handles request
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digital.ahrq.gov/funding-mechanism/incorporating-health-information-technology-workflow-redesign
January 01, 2023 - Redesign
Incorporating health information technology into workflow redesign: request … Incorporating health information technology into workflow redesign: request for information summary report
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/examples/flowcharts
January 01, 2023 - Examples of flowcharts
In-Office Prescribing - Paper System ( PDF , 22KB)
Prescription Renewal Request … You accomplish this by:
including the work processes in your request for proposal and
requiring
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digital.ahrq.gov/principal-investigator/karsh-ben-tzion
January 01, 2023 - Redesign
Incorporating health information technology into workflow redesign: request … Incorporating health information technology into workflow redesign: request for information summary report