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21. Oversight Hearing on Recent Patient Safety Issues. | PSNet
    psnet.ahrq.gov/issue/oversight-hearing-recent-patient-safety-issues
    November 06, 2019 - Hearing before the Committee on Veterans’ Affairs, House of Representatives, Subcommittee on Oversight … Hearing before the Committee on Veterans’ Affairs, House of Representatives, Subcommittee on Oversight … Hearing before the Committee on Veterans’ Affairs, House of Representatives, Subcommittee on Oversight

22. Lessons Learned? Building a Culture of Patient Safety Within the Veterans Health Administration. | PSNet
    psnet.ahrq.gov/issue/lessons-learned-building-culture-patient-safety-within-veterans-health-administration
    November 06, 2019 - US House of Representatives Committee on Veterans' Affairs Subcommittee on Health. … Facebook Twitter Linkedin Copy URL November 10, 2021 US House of Representatives … US House of Representatives Committee on Veterans' Affairs Subcommittee on Health.

23. Table 4. Meaningful Use Measures that Assess Care Coordination* | Agency for Healthcare Research and Quality
    www.ahrq.gov/ncepcr/care/coordination/atlas/chapter4tab4.html
    June 01, 2014 - health information; (2) Patients seen by the EP during the EHR reporting period (or their authorized representatives … Patients for Each Office Visit g Clinical summaries provided to patients or patient-authorized representatives … message was sent using the electronic messaging function of CEHRT by patients (or their authorized representatives … their information available online within 36 hours of discharge; and (2) Patients (or their authorized representatives … their information available online within 36 hours of discharge; and (2) Patients (or their authorized representatives

24. Refining Key Questions: Interactive Case Study Quiz (ppt file)
    effectivehealthcare.ahrq.gov/sites/default/files/topic-refinement-quiz.ppt
    May 29, 2025 - * Key informants are representatives of stakeholders who volunteer to provide input into a systematic … process All of the above Function of Key Informants Function of Key Informants Key informants are representatives … Clinicians Patients Industry representatives Types of Key Informants Types of Key Informants Which … Although industry representatives are important stakeholders in the health-care system, they are not

25. Refining Key Questions: Interactive Case Study Quiz (ppt file)
    effectivehealthcare.ahrq.gov/sites/default/files/related_files/topic-refinement-quiz.ppt
    May 29, 2025 - * Key informants are representatives of stakeholders who volunteer to provide input into a systematic … process All of the above Function of Key Informants Function of Key Informants Key informants are representatives … Clinicians Patients Industry representatives Types of Key Informants Types of Key Informants Which … Although industry representatives are important stakeholders in the health-care system, they are not

26. Guide for Developing a Community-Based Patient Safety Advisory Council (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/research/findings/final-reports/advisorycouncil/advisorycouncil.pdf
    April 01, 2008 - • Select patient representatives who have trusting relationships with one or more provider representatives … • Select a meeting time and location to meet the needs of the patient representatives. … • Recognize the limitations of representatives. … • Select provider representatives who are not resistant to innovative ideas. … For example, older patient representatives may prefer meetings to be held during daylight.

27. Step 1: Form a Project Team | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-a-Project-Team.html
    December 01, 2019 - a consultant who can provide expert advice and assistance on data collection and analysis issues; Representatives … However, the project team should include representatives of funding organizations or stakeholders with … In particular, if a consortium is conducting the project, representatives from each participating consortium

28. Other PBRN Tools and Resources | Agency for Healthcare Research and Quality
    www.ahrq.gov/ncepcr/communities/pbrn/tools-resources.html
    July 01, 2025 - During PBRN Technical Expert Panel (TEP) meetings hosted by NCEPCR, representatives from a variety of

29. Module 5: Building and Implementing a Successful Automatic Referral System | Agency for Healthcare Research and Quality
    www.ahrq.gov/takeheart/training/module-5/index.html
    December 01, 2022 - audiences for this session include: The CR QI team Non-team cardiac clinicians, including leadership representatives … Discharge planners Care coordinators IT representatives It is important to note that the audiences

30. Module 2 Slides: Systems Change: Laying the Foundation, Leadership and Action Plans (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-2-slides.pdf
    December 31, 2021 - care coordination and lead the team Identify key members of a multidisciplinary CR QI team, e.g. representatives … May include IT vendor representatives. … PARTICIPANTSTASK: DEFINE AUTOMATIC REFERRAL Beginning 2/4/2020, the CR QI team will meet with IT representatives … STATUS SMART GOAL COMMENTS (include challenges or facilitators) Schedule meetings with IT representatives … In progress Beginning 2/4/2020, the CR QI team will meet with IT representatives each Tuesday

31. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - The purpose of these interventions was to improve access and reduce call volume to Customer Service Representatives … Implemented financial incentive program for Customer Service Representatives to promote the self-service … Interventions aimed at increasing the efficiency and responsiveness of Customer Service Representatives … Installed an intranet-based reference system for service representatives to assure quick and consistent … Implemented a series of performance incentive programs for Customer Service Representatives that were

32. Hearing: Broken Promises: Assessing VA’s Systems for Protecting Veterans from Clinical Harm. | PSNet
    psnet.ahrq.gov/issue/hearing-broken-promises-assessing-vas-systems-protecting-veterans-clinical-harm
    December 23, 2012 - US House of Representatives Committee on Veterans Affairs Subcommittee on Oversight and Investigations … Facebook Twitter Linkedin Copy URL November 6, 2019 US House of Representatives … US House of Representatives Committee on Veterans Affairs Subcommittee on Oversight and Investigations

33. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Health Care March Meeting Summary (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/topics/meeting-summary-031720.pdf
    July 23, 2020 - workgroup meeting occurred virtually on March 17, 2020, from 10 a.m. to 12 p.m. and was attended by representatives … Affairs The aims of the meeting were to: (1) hear from Society for Diagnosis in Medicine (SIDM) representatives …  VA representatives co-led working groups, “Patient Safety Research and Innovation” and “Global

34. Assessing the Impact of Indexing Performance Measure Codes on the Perceived Value of EPC Reports to Health Systems (pdf file)
    effectivehealthcare.ahrq.gov/sites/default/files/pdf/methods-assessing-impact.pdf
    September 01, 2018 - We received feedback from health-system representatives, enhanced our tables, and created an exercise … We then had representatives from two different types of health systems (moderate-sized community and … In the qualitative portion of the assessment, both health-system representatives stated they rarely … We received feedback from health-system representatives, revised our tables, and created an exercise … We then had representatives from two different types of health systems (moderate-sized community and

35. UBIQUS Document (pdf file)
    effectivehealthcare.ahrq.gov/sites/default/files/oct_13_webinar_transript_10-13-11.pdf
    October 13, 2011 - Outreach to Identify Patient and Consumer Representatives MS. BRANSON: Okay. … Consumer representatives and patient representatives are members of advocacy groups for patients … Even so, identifying patient and consumer representatives requires dedicated resources. … and retain representatives is important. … Supporting Patient and Consumer Representatives throughout the Research Process MS.

36. Appendix. Audio/Video Concept Proposal Form | Agency for Healthcare Research and Quality
    www.ahrq.gov/research/publications/pubcomguide/av-form.html
    March 01, 2025 - Policies Section 5: Marketing and Stakeholder Outreach Grantee Guidance AHRQ program representatives

37. 2. Developing and Running a State-Based Extension Program To Support QI in Primary Care | Agency for Healthcare Research and Quality
    www.ahrq.gov/evidencenow/projects/state/how-to-guide/guide2.html
    August 01, 2024 - In some cases, this group was large and included representatives from across partner organizations; in … An advisory board, with representatives from diverse sectors throughout the state, provided guidance … Tennessee Heart Health Network had an Executive Council with representatives from all key partners. … Other representatives of member organizations attended and participated in an ex-officio role. … Generally, partner representatives will be expected to spend only limited time on program activities,

38. Tool 1.1: E-Prescribing Team Roster for E-Prescribing Implementation Toolset | Digital Healthcare Research
    digital.ahrq.gov/health-it-tools-and-resources/implementation-toolsets-e-prescribing/toolset-e-prescribing/tool-11-e-prescribing-team-roster-e-prescribing-implementation-toolset
    January 01, 2023 - process will depend on the nature of the practice and the individuals who might be seen as leaders or representatives … Other stakeholders to consider include: Medical assistant Medical records lead Billing office representatives … Quality improvement representative Ancillary area representatives In-house pharmacy, if any

39. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
    November 01, 2017 - The purpose of these interventions was to improve access and reduce call volume to Customer Service Representatives …  Implemented financial incentive program for Customer Service Representatives to promote the self-service … Interventions aimed at increasing the efficiency and responsiveness of Customer Service Representatives …  Installed an intranet-based reference system for service representatives to assure quick and consistent …  Implemented a series of performance incentive programs for Customer Service Representatives that

40. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
    November 01, 2017 - The purpose of these interventions was to improve access and reduce call volume to Customer Service Representatives …  Implemented financial incentive program for Customer Service Representatives to promote the self-service … Interventions aimed at increasing the efficiency and responsiveness of Customer Service Representatives …  Installed an intranet-based reference system for service representatives to assure quick and consistent …  Implemented a series of performance incentive programs for Customer Service Representatives that