-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6k.html
June 01, 2014 -
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
June 01, 2014 -
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6c.html
June 01, 2014 -
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6u.html
June 01, 2014 - Table
Measurement Perspective:
Patient/Family
Health Care Professional(s)
System Representative … Table
Measurement Perspective:
Patient/Family
Health Care Professional(s)
System Representative … data collected from the medical record. 1
Date: Measure released in 2006. 1
Perspective: System Representative … Table
Measurement Perspective:
Patient/Family
Health Care Professional(s)
System Representative … Table
Measurement Perspective:
Patient/Family
Health Care Professional(s)
System Representative
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter5.html
June 01, 2014 - simultaneously categorize measures by perspective—patient/family, health care professional(s), or system representative …
Measurement Perspective
Patient/Family
Health Care
Professional(s)
System
Representative … The perspective—Patient/Family, Health Care Professional(s), or System Representative(s)—being measured … the measure mapping tables may be relevant— Patient/Family, Health Care Professional(s) , or System Representative … But it may also be useful to assess it from a Health Care Professional(s), or System Representative(
-
www.ahrq.gov/cpi/about/nac/snac-yu.html
December 01, 2021 - Previously, she served as a consumer representative on the U.S.
-
www.ahrq.gov/patient-safety/about/chesapeake-regional-healthcare.html
February 01, 2024 - in place with support from Leadership, Rehab, Pharmacy, Quality, Risk Management, and CRH’s Stryker representative … Training was provided to the Environmental Service staff by the Stryker representative regarding how
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-intro.pdf
June 02, 2025 - CAHPS Program: Improving Response Rates and Representativeness - Introduction
AHRQ’s CAHPS Program: Improving Response Rates
and Representativeness—An Overview of Web-First
and Other Strategies
A Webcast Presented by the AHRQ CAHPS User Network
Thursday, January 11
1:00 – 2:00 pm ET
Webcast Technical Info
• A…
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-closing.pdf
June 02, 2025 - CAHPS Program: Improving Response Rates and Representativeness - Closing
Q&A
?
?
55
CAHPS Updates
• Sign up for email updates
56
Questions or Comments?
E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
57
mailto:cahps1@westat.com
http://www.ahrq.gov/cahps/
THANK YOU!
…
-
www.ahrq.gov/talkingquality/measures/understand/index.html
July 01, 2018 - worded poorly, survey administration procedures are not standardized, the population sampled is not representative … Not representative of the patient population.
-
www.ahrq.gov/cpi/about/organization/nac/emert.html
February 01, 2025 - He participates as a representative of the Choctaw Nation in the data modernization consortium between
-
www.ahrq.gov/cpi/centers/cfact/szuvekas-bio.html
August 01, 2025 - design and fielding of the Medical Expenditure Panel Survey (MEPS), which is a family of nationally representative
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter3fig2txt.html
June 01, 2014 - lines connect small ovals below (from right): Patient/Family Perspective, Health Professional(s) System Representative
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6j.html
June 01, 2014 -
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative …
Measurement Perspective:
Patient/Family
Health Care
Professional(s)
System
Representative
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6v.html
June 01, 2014 - Table
Measurement Perspective:
Patient/Family
Health Care Professional(s)
System Representative … Table
Measurement Perspective:
Patient/Family
Health Care Professional(s)
System Representative … Table
Measurement Perspective:
Patient/Family
Health Care Professional(s)
System Representative … Table
Measurement Perspective:
Patient/Family
Health Care Professional(s)
System Representative
-
www.ahrq.gov/research/findings/final-reports/ssi/ssiexecsum.html
April 01, 2018 - Four delivery systems came together in order to provide the most representative results and generalizable
-
www.ahrq.gov/cpi/about/nac/snac-zimmerman.html
December 01, 2021 - Zimmerman serves as the contracting officer representative on various projects, one of which was a research
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/100-alabama-heart-health-improvement-collaborative-survey.docx
June 02, 2025 - diversity of health care stakeholders in our state
How can we make the cooperative more representative
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-ginsberg.pdf
June 02, 2025 - administration
Survey
invitation
Survey
media/
format
High
response
rate
Responses that
are
representative
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
July 01, 2007 - problem” getting customer
help (CAHPS measure)
Percent saying it was “easy” to reach a service representative … Average reported waiting time to reach service representative
o Examined some operational performance … service representatives
from number of calls handled to increased “ready time”—the time a service
representative … A representative may explain this policy to a member, but
adjust the first such claim manually so that … Members also reported, “It was easy to get through to a Member Services representative.”