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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
    May 01, 2012 - Creating an Effective Customer Service Training Program Creating an Effective Customer Service Program May 2012  Podcast Speaker Lisa Sergy, Assistant Director at UCLA’s Health System in the Faculty Practice Group Moderator Carla Zema, Consultant, CAHPS User Network; Assistant Professor of Economics and…
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Nemeth_116.pdf
    April 27, 2008 - References 1. Perrow C. Normal accidents.
  3. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/webinars/ncepcr-webinar-person-centered-care.pptx
    June 27, 2024 - Importance of language for novel approaches Balancing theory depth with usability Team balance 26 References
  4. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-current-state3.html
    January 01, 2024 - Discussion References Appendix A. Search Terms Appendix B.
  5. www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/assemble-fac-guide.html
    July 01, 2023 - Slide 48: References Slide 49: Disclaimers   Alternate Versions Slide Presentation
  6. www.ahrq.gov/research/findings/final-reports/iomracereport/reldata5a.html
    May 01, 2018 - References AHA (American Hospital Association). 2008.
  7. www.ahrq.gov/ncepcr/care/coordination/atlas/chapter4.html
    June 01, 2014 - Chapter 4 References a. Anderson KM, Marsh CA, Flemming AC, et al.
  8. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/training-tools/fac-notes.html
    October 01, 2020 - help create your own run chart: http://www.ihi.org/knowledge/Pages/Tools/RunChart.aspx Slide 42: References
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Henriksen_104.pdf
    January 01, 2025 - the future and resist the magnetic pull of the present, they were encouraged to forego the need for references
  10. www.ahrq.gov/sites/default/files/wysiwyg/cpi/centers/ockt/kt/tools/impuspstf/impuspstf.pdf
    September 21, 2010 - (10 minutes) The ePSS software cross-references the patient characteristics entered with the applicable
  11. www.ahrq.gov/sites/default/files/2024-01/weingart-report.pdf
    January 01, 2024 - References 1 Weingart SN, Flug J, Brouillard D, et al.
  12. www.ahrq.gov/sites/default/files/2024-01/savage-report.pdf
    January 01, 2024 - References Ash JS, Berg M, Coiera E.
  13. www.ahrq.gov/hai/cauti-tools/guides/implguide-pt3.html
    October 01, 2015 - Frameworks for Change and Improvement Technical Interventions To Prevent CAUTI Measurement References
  14. www.ahrq.gov/sites/default/files/2024-01/hartung-report.pdf
    January 01, 2024 - ) Disagree or Strongly Disagree 17 (13.7) 13 (10.5) PDMP – prescription drug monitoring program References
  15. www.ahrq.gov/patient-safety/reports/liability/pichert.html
    August 01, 2017 - References 1. Pichert JW, Hickson GB.
  16. www.ahrq.gov/patient-safety/reports/liability/mincer.html
    August 01, 2017 - References 1. Freidberg MW, Van Busum K, Wexler R, et al.
  17. www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3a.html
    July 01, 2018 - Introduction Methods Findings Implications for the Guide Summary and Discussion Next Steps References
  18. www.ahrq.gov/practiceimprovement/delivery-initiative/casalino/index.html
    December 01, 2017 - Identifying Key Areas for Delivery Systems Research Slide Presentation by Lawrence Casalino On February 16, Lawrence Casalino made this slide presentation at the AHRQ Expert Meeting on the Challenge and Promise of Delivery System Research. Sign up: Quality Measure Tools Email updates Slide 1 Identif…
  19. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-parast.pdf
    June 02, 2025 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Parast Testing the Feasibility of the Emergency Department Patient Experience of Care (EDPEC) Survey Layla Parast, RAND Corporation 23 Disclosure This study was conducted under contract number GS-10F- 0275P/75FCMC18F0061, “National Impl…
  20. www.ahrq.gov/research/findings/nhqrdr/2014chartbooks/hispanichealth/part2-sbuse.html
    May 01, 2018 - Chartbook for Hispanic Health Care Part 2: Trends in Priorities of the Heckler Report—Care for Substance Use Disorders Previous Page Next Page Table of Contents Chartbook for Hispanic Health Care Acknowledgments Health Care For Hispanics National Quality Strategy Priorities: Patient Safety N…

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