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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/CreatinganEffectiveCustomerServiceTrainingProgram20120501Transcript52312.pdf
May 01, 2012 - Creating an Effective Customer Service Training Program
Creating an Effective Customer Service Program
May 2012 Podcast
Speaker
Lisa Sergy, Assistant Director at UCLA’s Health System in the Faculty Practice Group
Moderator
Carla Zema, Consultant, CAHPS User Network; Assistant Professor of Economics and…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Nemeth_116.pdf
April 27, 2008 - References
1. Perrow C. Normal accidents.
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/webinars/ncepcr-webinar-person-centered-care.pptx
June 27, 2024 - Importance of language for novel approaches
Balancing theory depth with usability
Team balance
26
References
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-current-state3.html
January 01, 2024 - Discussion
References
Appendix A. Search Terms
Appendix B.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/assemble-fac-guide.html
July 01, 2023 - Slide 48: References
Slide 49: Disclaimers
Alternate Versions
Slide Presentation
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www.ahrq.gov/research/findings/final-reports/iomracereport/reldata5a.html
May 01, 2018 - References
AHA (American Hospital Association). 2008.
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter4.html
June 01, 2014 - Chapter 4 References
a. Anderson KM, Marsh CA, Flemming AC, et al.
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/training-tools/fac-notes.html
October 01, 2020 - help create your own run chart: http://www.ihi.org/knowledge/Pages/Tools/RunChart.aspx
Slide 42: References
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Henriksen_104.pdf
January 01, 2025 - the future and resist
the magnetic pull of the present, they were encouraged to forego the need for references
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www.ahrq.gov/sites/default/files/wysiwyg/cpi/centers/ockt/kt/tools/impuspstf/impuspstf.pdf
September 21, 2010 - (10 minutes)
The ePSS software cross-references the patient characteristics entered with the applicable
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www.ahrq.gov/sites/default/files/2024-01/weingart-report.pdf
January 01, 2024 - References
1 Weingart SN, Flug J, Brouillard D, et al.
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www.ahrq.gov/sites/default/files/2024-01/savage-report.pdf
January 01, 2024 - References
Ash JS, Berg M, Coiera E.
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www.ahrq.gov/hai/cauti-tools/guides/implguide-pt3.html
October 01, 2015 - Frameworks for Change and Improvement
Technical Interventions To Prevent CAUTI
Measurement
References
-
www.ahrq.gov/sites/default/files/2024-01/hartung-report.pdf
January 01, 2024 - )
Disagree or Strongly Disagree 17 (13.7) 13 (10.5)
PDMP – prescription drug monitoring program
References
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www.ahrq.gov/patient-safety/reports/liability/pichert.html
August 01, 2017 - References
1. Pichert JW, Hickson GB.
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www.ahrq.gov/patient-safety/reports/liability/mincer.html
August 01, 2017 - References
1. Freidberg MW, Van Busum K, Wexler R, et al.
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3a.html
July 01, 2018 - Introduction
Methods
Findings
Implications for the Guide
Summary and Discussion
Next Steps
References
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www.ahrq.gov/practiceimprovement/delivery-initiative/casalino/index.html
December 01, 2017 - Identifying Key Areas for Delivery Systems Research
Slide Presentation by Lawrence Casalino
On February 16, Lawrence Casalino made this slide presentation at the AHRQ Expert Meeting on the Challenge and Promise of Delivery System Research.
Sign up: Quality Measure Tools Email updates
Slide 1
Identif…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-parast.pdf
June 02, 2025 - AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Parast
Testing the Feasibility of the Emergency Department
Patient Experience of Care (EDPEC) Survey
Layla Parast, RAND Corporation
23
Disclosure
This study was conducted under contract number GS-10F-
0275P/75FCMC18F0061, “National Impl…
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www.ahrq.gov/research/findings/nhqrdr/2014chartbooks/hispanichealth/part2-sbuse.html
May 01, 2018 - Chartbook for Hispanic Health Care
Part 2: Trends in Priorities of the Heckler Report—Care for Substance Use Disorders
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Table of Contents
Chartbook for Hispanic Health Care
Acknowledgments
Health Care For Hispanics
National Quality Strategy Priorities: Patient Safety
N…