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www.ahrq.gov/talkingquality/resources/design/testing.html
September 01, 2019 - Testing the Design of a Quality Report By Getting User Feedback
User testing with people who represent your intended audience is the best way to ensure that your report design is clear and effective.
Use Interviews To Collect Feedback From Users
For most purposes, you will learn much more from users if you …
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www.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/api.html
August 01, 2022 - Event Investigation and Analysis Guide: Appendix I
Glossary
Adverse safety event: a deviation from generally accepted performance standards that reaches the patient and results in moderate to severe harm or death.
Anchoring bias: the tendency to make all information fit into a preconceived story, causing…
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www.ahrq.gov/cahps/about-cahps/index.html
June 01, 2025 - About the CAHPS Program and Surveys
The Agency for Healthcare Research and Quality’s (AHRQ) Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) program began in 1995. Its purpose is to boost our scientific understanding of patient experience with healthcare as part of a larger effort to advance t…
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www.ahrq.gov/news/blog/ahrqviews/world-patient-safety-day.html
September 01, 2023 - AHRQ Views: Blog posts from AHRQ leaders
For World Patient Safety Day 2023, AHRQ Recognizes the Imperative of Engaging Patients in Their Care
SEP
14
2023
By
Robert Otto
Valdez,
Ph.D., M.H.S.A.
Robert Otto Valdez, Ph.D., M.H.S.A.
The theme of World Patient Safety Day…
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/huddles-comp-kit.html
June 01, 2017 - Daily Huddle Component Kit
Contents
1. Why a Daily Huddle?
2. “Know What, Know How, Know Why” for Daily Huddle
3. Plan-Do-Study-Act “Ramp”: Learn To Use a Daily Huddle
4. Standard Huddle Agenda (Adapt to Your Needs and Experience)
5. Learn More
Appendix: Plus/Delta Review
1. Why a Daily Huddle?
…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-Hospitals-2022-1215-ENGLISH_508.pdf
January 01, 2022 - SOPS Workplace Safety Supplemental Items for Hospitals
SOPS® Workplace Safety Supplemental
Item Set for the SOPS Hospital Survey
Language: English
Purpose: This supplemental item set was designed for use with the core SOPS® Hospital Survey Version 2.0 to help
hospitals assess the extent to which their orga…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/overview/component-kit.docx
May 01, 2017 - Module 1- Component Kit
AHRQ Safety Program for Ambulatory Surgery
Management Practices for Sustainability
Module 1: Overview
A Frontline Management System To Sustain Improvement in Safety Practices
Contents
1. Why a Frontline Management System? 2
2. Components of the Frontline Management System 3
3. Interactions of …
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www.ahrq.gov/teamstepps-program/curriculum/situation/teach/two-day.html
February 01, 2024 - Offering Two-Day Training Content
If you are teaching the Situation Monitoring Module as part of a two-day training, you should be able to perform all the activities noted below in around 60 minutes. Components to use in this section include:
Introductory Teamwork Exercise #2 : 8 minutes
Objectives and Int…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/advisors.pptx
May 01, 2017 - AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Working with Patient and Family Advisors
AHRQ Safety Program for Perinatal Care
Insert hospital logo here
Working With Patient
and Family Advisors:
Part 1. Introduction and Overview
[Hospital Name | Presenter name and title | Date of prese…
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/interview-protocol-qi-ny.pdf
June 02, 2025 - Provider CHCANYS Qualitative Interview Guide
HealthyHearts NYC
Provider/Quality Improvement Team Lead (CHCANYS) Qualitative Interview Guide
My name is ______. I am from NYU School of Medicine. We are evaluating the HealthyHearts NYC (HHNYC)
program, which has provided practice facilitators (PF) to practices to h…
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-appa4.pdf
January 01, 2018 - 2018 National Healthcare Quality and Disparities Report: Appendix A
2018 National Healthcare Quality and Disparities Report | A.4-1
APPENDIX A. LIST OF MEASURES AND SUMMARY OF RESULTS FOR FIGURES
A.4. Disparities: Income
Measures included in Figure 101: Number and percentage of quality measures for which income…
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www.ahrq.gov/sites/default/files/wysiwyg/chsp/compendium/2018-hospital-linkage-techdoc-cx.pdf
January 01, 2018 - Comparative Health System Performance Initiative: Compendium of U.S. Health Systems, 2018, Hospital Linkage File, Technical Documentation
Comparative Health System Performance
Initiative: Compendium of U.S. Health Systems,
2018, Hospital Linkage File, Technical
Documentation
Prepared for:
Agency for Healthcare…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement/pf-engagement-facnotes.docx
May 01, 2017 - AHRQ Safety Program for Ambulatory Surgery
Patient and Family Engagement in the Surgical Environment Module
Facilitator Notes
SAY:
The purpose of the Patient and Family Engagement in the Ambulatory Surgical Environment module is to augment the existing hospital setting Patient and Family Engagement module of th…
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www.ahrq.gov/sites/default/files/2024-02/lindenauer-report.pdf
January 01, 2024 - Final Progress Report: Contextual Factors Associated with Implementation Effectiveness within a Quality Improvement Collaborative
AHRQ Grant Final Progress Report
Contextual Factors Associated with Implementation Effectiveness
within a Quality Improvement Collaborative
GRANT NUMBER: R18 HS18645-03
PRINCIPAL INVE…
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-appa6.pdf
January 01, 2018 - 2018 National Healthcare Quality and Disparities Report: Appendix A
2018 National Healthcare Quality and Disparities Report | A.6-1
APPENDIX A. LIST OF MEASURES AND SUMMARY OF RESULTS FOR FIGURES
A.6. Disparities: Residence Location
Measures included in Figure 128. Number and percentage of quality measures for wh…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
January 01, 2017 - Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey
Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician &
Group Survey
January 2017 Webcast
Speakers
Mark Schlesinger, PhD, Professor of Health Policy, Yale School of Public Health
Lise Rybo…
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www.ahrq.gov/sites/default/files/wysiwyg/chsp/CHSP-accomplishments-report-2021.pdf
January 01, 2021 - .................................................................................................26
References … Comparative Health System Performance Initiative: Program Overview and Accomplishments, 2015-2020 28
References … Implications
References
Appendix A. Table of Publications
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/PrimaryCareEffortsToReduceReadmissions-envscan.pdf
March 01, 2020 - ............................................................................................... 36
References … coordination
of transitional care interventions between hospitals, primary care, and communities.
39
References … Care-Based Efforts
Peer-Reviewed Literature
Summary
Tools and Resources
Discussion
Conclusions
References
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/primary-care-based-efforts.pdf
March 01, 2019 - ............................................................................................... 36
References … coordination
of transitional care interventions between hospitals, primary care, and communities.
39
References … Care-Based Efforts
Peer-Reviewed Literature
Summary
Tools and Resources
Discussion
Conclusions
References
-
www.ahrq.gov/sites/default/files/publications/files/chipra-final-report_0.pdf
February 21, 2016 - Dissemination of Evaluation Findings 34
Conclusion
Conclusion and Summary 35
Endnotes
References … References and Notes
1 We use the term “national evaluation” to distinguish our work from the activities … Conclusion and Summary
References and Notes
Appendixes
Appendix A.