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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - FileNewTemplate
Module 3: Communication
Office-Based Care Online Course
Welcome to
Welcome to the TeamSTEPPS for Office-Based Care Online Course. This is Dr. Brigetta Craft. This presentation will cover Module 3, Communication, that you, as a practice facilitator, will review.
1
The Materials You Will Use
The …
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and Instructions
Patient Experience Measures from the CAHPS Child Hospital Survey
Document No. 909
Updated 3/20/17
Patient Experience Measures from the
CAHPS® Child Hospital Survey
Introduction..................…
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pcmh.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
February 14, 2013 - Phone Call Role Play
1
Phone Call Role Play
CALLER: Hello Ms. Smith, I am Brian, a nurse from [Hospital]. When you left the hospital,
Lynn, your discharge educator, mentioned you’d receive a call checking in on things and I’m
glad to help with this call. I am hoping to talk to you about your medical issues, see …
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/medread-tools.pdf
July 28, 2016 - • Remember to identify all the reasons for the readmissions; there is rarely only one reason.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/nhqr02/asthqwork.doc
April 01, 2006 - There are a number of reasons why States may want to take a closer look at improving quality of care … and “The Quality Improvement Opportunity (pages 5-18) in the Resource Guide to learn about important reasons … Write your reasons below.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Regenstein_54.pdf
May 08, 2008 - hospitals to use their own definitions if they felt doing so would be more appropriate for internal
reasons
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6g-rapid-referral.html
April 01, 2023 - SHARE:
More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting Re…
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pcmh.ahrq.gov/sites/default/files/attachments/logic-model-brief.pdf
March 01, 2013 - The Logic Model: The Foundation to Implement, Study, and Refine Patient-Centered Medical Home Models
c
Agency for Healthcare Research and Quality
Advancing Excellence in Health Care www.ahrq.gov
The PCM Portfolio graphic element is intended to be closely aligned with AHRQ's overall brand, while also
Chron…
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pcmh.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/q-a-lung.html
September 01, 2020 - SHARE:
More topics in this section
Health Literacy
About Health Literacy
Health Literacy Improvement Tools
Professional Education and Training
Health Literacy Publications
Patient Engagement and Education
Research Tools, Data, and…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
January 01, 2011 - to people that makes them feel paralyzed about moving on accountability issues
and giving all the reasons
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
January 01, 2012 - the same thing over and over
again because that usually tells you that you have found the underlying reasons
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pcmh.ahrq.gov/patient-safety/settings/hospital/fall-prevention/toolkit/implementation.html
January 01, 2013 - Help reduce resistance to change by ensuring that staff understand the reasons for change and agree that … factors, including the stage of implementation, the positions of and number of people resisting, and the reasons
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
December 01, 2017 - • Patients have better outcomes when they know the reasons for their tests, take
some responsibility
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-spanish-2023.docx
January 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish
SOPS® Value and Efficiency Supplemental Items for the SOPS Medical Office Survey
Language: Spanish
Purpose: This supplemental item set was designed for use with the core SOPS® Medical Office Survey to help medical offices a…
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pcmh.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - to provide an environment in which staff are comfortable asking questions about their work and the reasons
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module5/module5_tools.docx
August 03, 2017 - Fall Prevention Toolkit
Fall Prevention Toolkit
Module 5 Tools
Tool 5A: Information to Include in Incident Reports
Tool 5B: Assessing Fall Prevention Care Processes
Action Plan Tool to Measure Fall Rates and Fall Prevention Practices
5A: Information To Include in Incident Reports
Background: The purpose of this tool…
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-sample-process.pdf
January 12, 2017 - Medication Management: Sample Process for Medication Management Strategy
Sample Process for
Medication Management Strategy
Introduction
The Medication Management strategy is an effort to engage patients and families to actively
participate with you in developing a complete and accurate medication list from which …
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - Purpose: To help you identify members of your organization who are effective at delivering disclosure
communications.
Who should use this tool? Communication and Optimal Resolution (CANDOR) Implementation Team, Disclosure
Lead(s), Disclosure Communicators.
How to use this tool: Use the Communication Assessment Guid…
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pcmh.ahrq.gov/challenges/cds-connect/index.html
February 01, 2024 - SHARE:
More topics in this section
Challenges
Designing the Future of CDS Connect
How to Enter
Review Process
Harnessing Data Visualization to Advance Equity in Clinical Services
Impact of AHRQ’s Patient Safety Tools
Past AHRQ…
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pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
January 01, 2020 - SHARE:
More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts & Recent Events
Reporting R…