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  1. pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
    January 01, 2008 - FileNewTemplate Module 3: Communication Office-Based Care Online Course Welcome to Welcome to the TeamSTEPPS for Office-Based Care Online Course. This is Dr. Brigetta Craft. This presentation will cover Module 3, Communication, that you, as a practice facilitator, will review. 1 The Materials You Will Use The …
  2. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
    March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey CAHPS® Child Hospital Survey and Instructions Patient Experience Measures from the CAHPS Child Hospital Survey Document No. 909 Updated 3/20/17 Patient Experience Measures from the CAHPS® Child Hospital Survey Introduction..................…
  3. pcmh.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
    February 14, 2013 - Phone Call Role Play 1 Phone Call Role Play CALLER: Hello Ms. Smith, I am Brian, a nurse from [Hospital]. When you left the hospital, Lynn, your discharge educator, mentioned you’d receive a call checking in on things and I’m glad to help with this call. I am hoping to talk to you about your medical issues, see …
  4. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/medread-tools.pdf
    July 28, 2016 - • Remember to identify all the reasons for the readmissions; there is rarely only one reason.
  5. pcmh.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/nhqr02/asthqwork.doc
    April 01, 2006 - There are a number of reasons why States may want to take a closer look at improving quality of care … and “The Quality Improvement Opportunity (pages 5-18) in the Resource Guide to learn about important reasons … Write your reasons below. ___________________________________________________________________________
  6. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Regenstein_54.pdf
    May 08, 2008 - hospitals to use their own definitions if they felt doing so would be more appropriate for internal reasons
  7. pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6g-rapid-referral.html
    April 01, 2023 - SHARE: More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts & Recent Events Reporting Re…
  8. pcmh.ahrq.gov/sites/default/files/attachments/logic-model-brief.pdf
    March 01, 2013 - The Logic Model: The Foundation to Implement, Study, and Refine Patient-Centered Medical Home Models c Agency for Healthcare Research and Quality Advancing Excellence in Health Care www.ahrq.gov The PCM Portfolio graphic element is intended to be closely aligned with AHRQ's overall brand, while also Chron…
  9. pcmh.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/q-a-lung.html
    September 01, 2020 - SHARE: More topics in this section Health Literacy About Health Literacy Health Literacy Improvement Tools Professional Education and Training Health Literacy Publications Patient Engagement and Education Research Tools, Data, and…
  10. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
    January 01, 2011 - to people that makes them feel paralyzed about moving on accountability issues and giving all the reasons
  11. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
    January 01, 2012 - the same thing over and over again because that usually tells you that you have found the underlying reasons
  12. pcmh.ahrq.gov/patient-safety/settings/hospital/fall-prevention/toolkit/implementation.html
    January 01, 2013 - Help reduce resistance to change by ensuring that staff understand the reasons for change and agree that … factors, including the stage of implementation, the positions of and number of people resisting, and the reasons
  13. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
    December 01, 2017 - • Patients have better outcomes when they know the reasons for their tests, take some responsibility
  14. pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-spanish-2023.docx
    January 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish SOPS® Value and Efficiency Supplemental Items for the SOPS Medical Office Survey Language: Spanish Purpose: This supplemental item set was designed for use with the core SOPS® Medical Office Survey to help medical offices a…
  15. pcmh.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
    March 01, 2017 - to provide an environment in which staff are comfortable asking questions about their work and the reasons
  16. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module5/module5_tools.docx
    August 03, 2017 - Fall Prevention Toolkit Fall Prevention Toolkit Module 5 Tools Tool 5A: Information to Include in Incident Reports Tool 5B: Assessing Fall Prevention Care Processes Action Plan Tool to Measure Fall Rates and Fall Prevention Practices 5A: Information To Include in Incident Reports Background: The purpose of this tool…
  17. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-sample-process.pdf
    January 12, 2017 - Medication Management: Sample Process for Medication Management Strategy Sample Process for Medication Management Strategy Introduction The Medication Management strategy is an effort to engage patients and families to actively participate with you in developing a complete and accurate medication list from which …
  18. pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
    April 01, 2016 - Purpose: To help you identify members of your organization who are effective at delivering disclosure communications. Who should use this tool? Communication and Optimal Resolution (CANDOR) Implementation Team, Disclosure Lead(s), Disclosure Communicators. How to use this tool: Use the Communication Assessment Guid…
  19. pcmh.ahrq.gov/challenges/cds-connect/index.html
    February 01, 2024 - SHARE: More topics in this section Challenges Designing the Future of CDS Connect How to Enter Review Process Harnessing Data Visualization to Advance Equity in Clinical Services Impact of AHRQ’s Patient Safety Tools Past AHRQ…
  20. pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
    January 01, 2020 - SHARE: More topics in this section Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts & Recent Events Reporting R…

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