-
www.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
September 01, 2023 - Too often we measure patient experience for a single transaction, rather than an episode of care or longitudinally … If patients perceive that they were treated differently than other patients for any number of reasons—such … We are in a profoundly better place in understanding patients’ perceptions than we were just a few years
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www.ahrq.gov/cahps/consumer-reporting/guidelines/evaluation/index.html
March 01, 2016 - Consumers who find a report confusing or uninteresting will probably just stop reading it, rather than … How to Evaluate
Several methods are available for evaluating quality reports, some more affordable than … collection possibilities with your CAHPS vendor; it may be less expensive and less labor-intensive than
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Valade_46.pdf
May 05, 2008 - Prevent or correct system
defects in ways that respond to patient and staff needs rather than
training … than blaming. … Chapters were identified using capital
letters (rather than numbers) to indicate that recommended objectives … Rather
than become overwhelmed by the large volume of public testimony with which it started, the
Commission … than blame when the unexpected
happens, and set aside competition when it comes to keeping patients
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/rep5.html
June 01, 2010 - Rather, as described in Section II, TEP members and other stakeholders ranked a series of constructs … patterns, interagency coordination agreements, or treatment protocols, which are assessed at a systems, rather … than individual, level.
-
www.ahrq.gov/ncepcr/care/coordination/atlas/chapter1.html
June 01, 2014 - to broad groups of patients, such as the general population or patients with any chronic condition, rather … than measures tailored to individuals with a single disease or condition. … development, improvement initiatives, and discussion around care coordination may have heightened, rather … than clarified, this ambiguity. … Rather, in this section we discuss several challenges highlighted by the experience of developing and
-
www.ahrq.gov/sites/default/files/2024-11/becker-bix-report.pdf
January 01, 2024 - In addition,
participants searched for any changes rather than prespecified target objects, allowing … Second, rather than use our mock brand names and relatively generic packing, we
used the branded products … Experiment 4, that the FOP warning
label might increase the participants’ bias to say inappropriate rather … than mock versions of those medications. … front-of-pack warning label seems to result from
a shift in the bias to say that a product is safe rather
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/navigating-hierarchy-transcript.doc
December 10, 2013 - We have maintained a culture of subordination to a superior rather than teacher to learner or partner … than the exercise of power. … We’re allowing certain behaviors to progress because they come from a person in authority rather than … We spent so much time coaching negative behavior rather than finding that, what I call the positive deviant … than disincentivizing or blaming the rest.
-
www.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-transcript.html
December 01, 2017 - We have maintained a culture of subordination to a superior rather than teacher to learner or partner … than the exercise of power. … We're allowing certain behaviors to progress because they come from a person in authority rather than … We spent so much time coaching negative behavior rather than finding that, what I call the positive deviant … than disincentivizing or blaming the rest.
-
www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/025-ss-why-choose-cusp-fg.docx
April 01, 2025 - Rather than policies handed down from above, CUSP empowers frontline staff to own and address the problems … CUSP believes that defects are learning opportunities, rather than punishable actions. … hospital compared to 350 hospitals in surrounding states
· A 40 percent reduction in CLABSI across more than
-
www.ahrq.gov/sites/default/files/publications2/files/takeheart-hybrid-workgroup-evaluation.pdf
August 01, 2023 - meeting and allowed for the discussions to focus on what was
learned from the pre-work assignments rather … than spending time uncovering this
information for the first time … If relevant, the team sought to SHOW rather than TELL about the topics under
discussion. … • Although not originally planned, the development of a short video that intended to
SHOW rather than … • Utilize pre-work to ensure group-based discussions are a valuable use of member’s time;
rather than
-
www.ahrq.gov/sites/default/files/2024-01/crystal-report.pdf
January 01, 2024 - However, we found that, rather than increasing,
sedative/hypnotic prescribing decreased over this … patient-centered
approaches that encourage staff to understand and individually address behaviors rather … than simply
treating them with medication. … than a problem. … than on individual cases.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dxsafety-implementation-tip-sheet.pdf
June 02, 2025 - structure:
� Consider rolling out each module across several meetings with your diagnostic
team, rather … than covering all the material during a single meeting.
� Keep presentations short, sharing no more … than 15 minutes of easy-to-
understand information at a time, and include focused time for group
discussion
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/reportguide.html
November 01, 2017 - Changes and Additional Info
Say:
This section of the report does not contribute to fall risk rules; rather … Remind trainees that the report can also be run to display a unit rather than the entire facility and … that it can be run for a quarter rather than a month. … In addition, it can be run for just injurious falls if desired rather than including all falls. … The report could be run by selecting only residents with injurious falls rather than all falls, if desired
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-survey-english.docx
June 02, 2025 - This pharmacy places more emphasis on sales than on patient safety
|_|1
|_|2
|_|3
|_|4
|_|5
|_ … This pharmacy helps staff learn from their mistakes rather than punishing them
|_|1
|_|2
|_|3
|_ … Less than 6 months
|_|b. 6 months to less than 1 year
|_|c. 1 year to less than 3 years
|_| … d. 3 years to less than 6 years
|_|e. 6 years to less than 12 years
|_|f. 12 years or more … More than 40 hours per week
3. What is your position in this pharmacy?
-
www.ahrq.gov/hai/tools/mvp/modules/cusp/daily-goals-rounds-slides.html
February 01, 2017 - length of stay (LOS) 4
Image: Line graph illustrating how the ICU length of stay reduces by more than … Are provider- rather than patient-centered. … Use divergent discussion (brainstorming) rather than convergent discussion (explicit plan).
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
June 02, 2025 - vs 82% for pilot ASCs
Staff are treated fairly when they
make mistakes.
81%
89%
Learning, rather … than blame, is
emphasized when mistakes are
made.
78%
70%
Staff are told about patient safety
-
www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
September 01, 2015 - Most likely, PF program leaders
would undertake this rather than PFs working at the practice level. … than a culture of
compliance. … While the question still leads them to
consider feelings rather than causes or solutions, it leaves … Such
questions tend to focus the respondent on the barriers to effective action rather than new
solutions … than “You’re no good
-
www.ahrq.gov/ncepcr/reports/2024-annual-report/profile-p14-barton.html
May 01, 2024 - Colorado, patients who were Hispanic and those living in rural areas were more likely to use phone rather … than video telehealth visits. 1 Additional results from patient surveys showed that those who had video … telehealth visits had higher trust in the service provided than those who had phone visits.
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/man4.html
December 01, 2017 - Providers who are in the facility multiple times per week may prefer to receive these forms in person, rather … than by fax. … Rather, incorporate results of the assessment into the regular care plan. … skilled in responding to behavioral symptoms in a way to minimize the resident's anxiety and agitation rather … than fuel it through inappropriate staff attitudes and responses.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-i.pdf
July 01, 2017 - The Problem
Although patients are far more informed about their care than they were even 20 or 30
years … physicians’
preferences (which may be shaped by medical training, local norms, or personal
experience) rather … than scientific evidence. … Shared Decision-Making
July 2017 6.I-3
discussions to focus on the critical risk/benefit tradeoffs rather … than simply describing
treatment alternatives.10
6.I.4.