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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach-ig.pptx
January 20, 2006 - They require individuals to stand up to others, ask hard questions of themselves and others, and address … Effective coaches also listen actively and are adept at asking their mentees powerful questions to get … Asking questions could get to the reason CUS is not being used. … EXERCISE:
Discuss the types of questions a coach might ask to help him or her understand why someone … Then answer the following questions.
What TeamSTEPPS tools are being modeled by the coach?
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.pdf
May 01, 2017 - • It allows time for patient and staff
questions and answers questions
completely. … Debriefings answer these questions:
• What went well?
• What did we learn? … When conducting a debriefing, address the
following questions:
• Is communication clear? … the patient even
when your viewpoint is unpopular, is in
opposition to another person’s view, or
questions
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
January 01, 2015 - Questions or comments regarding this Chartbook or any aspect of the CAHPS Health
Plan Survey Database … version, changes to individual question items were very minor,
and there were no changes in the rating questions … For questions and composites based on 4-point response scales (i.e.,
"always", "usually", "sometimes … With Their Health Plans and Medical Care
How Well Doctors Communicate
Combines responses from four questions … Plans and Medical Care
Health Plan Information and Customer Service
Combines responses from two questions
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Improving CG-CAHPS in an
Academic Medical Center
Rick Evans, MA
Senior Vice President &
Chief Experience Officer
“Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores”
A Webcast Presented by the AH…
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
January 01, 2016 - Questions or comments regarding this Chartbook or
any aspect of the CAHPS Health Plan Survey Database … For questions and composites based on 4-point response scales (i.e., "always",
"usually", "sometimes … version, changes to individual question items were very minor, and there were no changes
in the rating questions
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
January 20, 2006 - need focused coaching to achieve a lasting result
Require team members to stand up to others, ask hard questions … influential
Have strong interpersonal skills
Provide effective feedback
Listen actively
Ask powerful questions