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  1. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach-ig.pptx
    January 20, 2006 - They require individuals to stand up to others, ask hard questions of themselves and others, and address … Effective coaches also listen actively and are adept at asking their mentees powerful questions to get … Asking questions could get to the reason CUS is not being used. … EXERCISE: Discuss the types of questions a coach might ask to help him or her understand why someone … Then answer the following questions. What TeamSTEPPS tools are being modeled by the coach?
  2. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.pdf
    May 01, 2017 - • It allows time for patient and staff questions and answers questions completely. … Debriefings answer these questions: • What went well? • What did we learn? … When conducting a debriefing, address the following questions: • Is communication clear? … the patient even when your viewpoint is unpopular, is in opposition to another person’s view, or questions
  3. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
    January 01, 2015 - Questions or comments regarding this Chartbook or any aspect of the CAHPS Health Plan Survey Database … version, changes to individual question items were very minor, and there were no changes in the rating questions … For questions and composites based on 4-point response scales (i.e., "always", "usually", "sometimes … With Their Health Plans and Medical Care How Well Doctors Communicate Combines responses from four questions … Plans and Medical Care Health Plan Information and Customer Service Combines responses from two questions
  4. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
    March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Improving CG-CAHPS in an Academic Medical Center Rick Evans, MA Senior Vice President & Chief Experience Officer “Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores” A Webcast Presented by the AH…
  5. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
    January 01, 2016 - Questions or comments regarding this Chartbook or any aspect of the CAHPS Health Plan Survey Database … For questions and composites based on 4-point response scales (i.e., "always", "usually", "sometimes … version, changes to individual question items were very minor, and there were no changes in the rating questions
  6. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
    January 20, 2006 - need focused coaching to achieve a lasting result Require team members to stand up to others, ask hard questions … influential Have strong interpersonal skills Provide effective feedback Listen actively Ask powerful questions

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