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  1. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/gastateataglance.pdf
    March 01, 2012 - Evaluation Questions The national evaluation team will gather information from Georgia to address a … wide range of questions about the implementation and outcomes of their efforts including:  How did
  2. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module10/igmeasure.pdf
    January 01, 2004 - Measurement enables you to answer questions such as (1) Did TeamSTEPPS work? … colleagues—as you collectively lead the charge to implement TeamSTEPPS—care about the answers to these questions … If you have questions about the Surveys on Patient Safety Culture, or need technical assistance, you … reconvene the participants and ask some groups to report on their identified measures, using the questions
  3. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module10/ts2-0ltc_module10_ig_msmt.pdf
    October 18, 2017 - Measurement enables you to answer questions such as (1) Did TeamSTEPPS work? … colleagues— as you collectively lead the charge to implement TeamSTEPPS—care about the answers to these questions … If you have questions about the Surveys on Patient Safety Culture or need technical assistance, you … reconvene the participants and ask some groups to report on their identified measures, using the questions
  4. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
    January 01, 2023 - The HEDIS designation (H) refers to supplemental questions added to the survey as part of the Healthcare … These are supplemental questions designed to assess the experiences of children with special health … Furthermore, all three enrollee populations had varying non-response rates to questions. … Questions or comments regarding this Chartbook or the CAHPS Health Plan Survey Database may be directed … • Step 2 –Calculate the average proportion responding to each category across the questions in the
  5. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/pressure_ulcer_prevention/module4/putoolkit_module4_tools.docx
    January 01, 1995 - Questions 1, 3, 15, 29, 33, and 40 have been modified from the original to make it more specific to hospital … Note that some questions may need to be modified for your hospital. … Is there a designated clinical expert available at the facility to answer questions from all staff about
  6. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module2/module2_slides_fallprev.pptx
    August 24, 2017 - Maximize the possibility of successful implementation by addressing these questions: How can you set … Implementation Team Within 12 weeks from initiative start Decide which scale or questions will be used … Implementation Team Within 12 weeks from initiative start Decide which scale or questions will be used
  7. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_hp-chartbook.pdf
    January 01, 2013 - Questions or comments regarding this Chartbook or any aspect of the CAHPS Health Plan Survey Database … For questions and composites based on 4-point response scales (i.e., "always", "usually", "sometimes … Experiences with Their Health Plans and Medical Care Getting Needed Care Combines responses from two questions … with Their Health Plans and Medical Care How Well Doctors Communicate Combines responses from four questions … Plans and Medical Care Health Plan Information and Customer Service Combines responses from two questions
  8. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/assessment.docx
    May 01, 2017 - and nonclinical) How to complete this form: Provide as much detail as possible when answering the two questions
  9. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module6/igmutualsupp.pdf
    February 19, 2014 - for the patient even when your viewpoint is unpopular, is in opposition to another person's view, or questions … Clara, an experienced pharmacy technician, questions the drug dosage. Dr. … Types of disruptive behavior include condescending language or voice intonation, impatience with questions … , reluctance or refusal to answer questions or telephone calls, strong verbal abuse or threatening … Answer the questions related to Mutual Support as you consider your own teamwork issue.
  10. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/implementation-guide-making-informed-consent-informed-choice.pdf
    January 01, 2017 - ■ If you decide to take this survey, you can stop answering the questions at any time. … Did that person encourage you to ask questions? 1 r Yes 2 r No 15. … After the discussion, did you have any questions that were not answered? … Why were your questions not answered? … ■ If you decide to take this survey, you can stop answering the questions at any time.
  11. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-intro.pdf
    April 29, 2011 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Intro 1 1 Using the Agency for Healthcare Research and Quality (AHRQ) Medical Office Survey on Patient Safety Culture Webinar April 29, 2011 1:00 – 2:00 pm ET 2 2 AHRQ Surveys on Patient Safety Culture (SOPS) • Hospital Surve…
  12. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
    December 01, 2017 - that they did know why a test was ordered, the care teams observed that patients started asking more questions … • Identify the questions with the highest proportion of ‘no’ responses. … • While mapping, if ideas come up for fixes or there are questions that can't be answered, have the … _______________________________________________________________________________________ If I have questions … MA calling patients in their languages permits the patients to ask medical questions.
  13. Slide 1 (ppt file)

    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/mccannon/mccannon.ppt
    February 17, 2011 - February 17, 2011 * Ground to Cover The Spread Problem A Possible Solution (Framework) Open Questions … They tend to address six key questions: How do you get people to care (and care enough to take action
  14. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.pdf
    November 18, 2019 - Staff are afraid to ask questions when something does not seem right .... 1 2 3 4 5
  15. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach-ig.pptx
    January 20, 2006 - They require individuals to stand up to others, ask hard questions of themselves and others, and address … Effective coaches also listen actively and are adept at asking their mentees powerful questions to get … Asking questions could get to the reason CUS is not being used. … EXERCISE: Discuss the types of questions a coach might ask to help him or her understand why someone … Then answer the following questions. What TeamSTEPPS tools are being modeled by the coach?
  16. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/implement/implement-facilitator-guide.pdf
    May 01, 2017 - • It allows time for patient and staff questions and answers questions completely. … Debriefings answer these questions: • What went well? • What did we learn? … When conducting a debriefing, address the following questions: • Is communication clear? … the patient even when your viewpoint is unpopular, is in opposition to another person’s view, or questions
  17. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
    January 01, 2015 - Questions or comments regarding this Chartbook or any aspect of the CAHPS Health Plan Survey Database … version, changes to individual question items were very minor, and there were no changes in the rating questions … For questions and composites based on 4-point response scales (i.e., "always", "usually", "sometimes … With Their Health Plans and Medical Care How Well Doctors Communicate Combines responses from four questions … Plans and Medical Care Health Plan Information and Customer Service Combines responses from two questions
  18. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2016_hp-chartbook.pdf
    January 01, 2016 - Questions or comments regarding this Chartbook or any aspect of the CAHPS Health Plan Survey Database … For questions and composites based on 4-point response scales (i.e., "always", "usually", "sometimes … version, changes to individual question items were very minor, and there were no changes in the rating questions
  19. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach.pptx
    January 20, 2006 - need focused coaching to achieve a lasting result Require team members to stand up to others, ask hard questions … influential Have strong interpersonal skills Provide effective feedback Listen actively Ask powerful questions
  20. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
    March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Improving CG-CAHPS in an Academic Medical Center Rick Evans, MA Senior Vice President & Chief Experience Officer “Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores” A Webcast Presented by the AH…

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