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81. CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
    July 01, 2023 - Questions in the Narrative Item Set for the Clinician & Group Survey There are two slightly different … There are five questions in the Adult version and six questions in the Child version: The first question … The third and fourth questions ask the respondent to elaborate on what went well or could have been better … Item Set for the Clinician & Group Survey (PDF, 202 KB) Because of the sequential design of the questions … The CAHPS team strongly recommends against reordering the questions or selecting a subset of the questions

82. Using the AHRQ Surveys on Patient Safety Culture | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/sops/about/using-sops.html
    April 01, 2021 - team periodically reviews the surveys and receives input from users and experts to ensure that the questions … Users may add supplemental or custom questions toward the end of a SOPS survey before the background … questions. … Adding supplemental or custom questions among the core items within the survey. … to the end of the core survey before the background questions.

83. Engaging Patients and Families in Their Health Care | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/patient-safety/patients-families/index.html
    June 01, 2023 - My Questions for This Visit Patients can use this list of questions to take active role in their health … Patients and Providers Discuss Importance of Asking Questions In these short videos, patients talk about … how simple questions can help you take better care of yourself, feel better, and get the right care … Doctors and nurses talk about how your questions help them take better care of you and give advice on … how you can be an active member of your health care team and get your questions answered.

84. Activity Guides | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/guide-1-7.html
    September 01, 2020 - Activity 7: What Types of Questions Do Patients Ask? … Identify approaches to encourage patients to ask questions. … What are the most common questions patients ask you? … What barriers get in the way of patients asking questions or asking the right questions? … How do you facilitate/encourage patients to ask questions?

85. Figure 1: Analytic Sequence of Series Key Questions for Topic Scope Development | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/research/findings/evidence-based-reports/er208-overview-figure1.html
    October 01, 2014 - Evidence-based Practice Center Reports Figure 1: Analytic Sequence of Series Key Questions … Reports AHRQ Research Studies Figure 1: Analytic Sequence of Series Key Questions … originally created April 2011 Internet Citation: Figure 1: Analytic Sequence of Series Key Questions

86. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Closing (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-closing.pdf
    October 14, 2020 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Closing Questions & Answers 45 Using … the Webcast Console to Submit Questions • Question and Answer ► Select Q&A ► Type question in the … Panelists” is selected 46 Type Question Here CAHPS Updates Sign up for email updates 47 Questions … Please complete the webcast evaluation Questions & Answers Using the Webcast Console to Submit Questions … CAHPS Updates Questions or Comments?

87. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
    October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Questions and … Answers www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question and Answer … accounts/USAHRQ/ subscriber/new 54 https://subscriptions.ahrq.gov/accounts/USAHRQ/subscriber/new Questions … mailto:cahps1@westat.com https://www.ahrq.gov/cahps/index.html https://www.ahrq.gov/cahps/index.html Questions … and Answers Using the Webcast Console to Submit Questions Get CAHPS News and Announcements Questions

88. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
    June 01, 2021 - This short set of open-ended items was designed to supplement the closed- ended questions in the CAHPS … the experiences underlying the responses to the closed-ended survey questions and gain insight into … When administered before the closed-ended questions, the Narrative Item Set functioned in a way that … The next questions ask you to describe the care you get from this provider in your own words. … The latter questions in the sequence provide a substantial share of actionable feedback.

89. Sample-Cover-Letter (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/sample-cover-letter.docx
    March 01, 2024 - Your provider will not even know you helped us by answering these questions. … You do not have to answer the questions. … If you are willing to help us, please answer these questions about the care you have received from our … If you have any questions, please call [CONTACT NAME] at [(XXX) XXX-XXXX]. … You can also email questions to [EMAIL].

90. Completion Guide_Team Antibiotic Review Form (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/team-antibiotic-review-form-completion-guide.pdf
    November 01, 2019 - Program for Improving Antibiotic Use Completion Guide for the Team Antibiotic Review Form Questions … 7–14 should be answered for patients on antibiotics > 24 hours in addition to questions 1-6 above. … No. 17(20)-0028-EF November 2019 Completion Guide for the Team Antibiotic Review Form Questions … Based on the initial assessment of the patient and the suspected source of infection: Questions 7– … 14 should be answered for patients on antibiotics > 24 hours in addition to questions 1-6 above.

91. Team-Antibiotic-Review-Form (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/team-antibiotic-review-form.docx
    November 01, 2019 - AHRQ Safety Program for Improving Antibiotic Use Team Antibiotic Review Form *Questions 1–6 should … Yes ☐ No ☐ N/A * For patients who have been receiving antibiotics longer than 24 hours, answer questions … 7–14 in addition to the above questions 1–6.

92. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Health Information Technology | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/suppl-healthit-items-cg-survey30-adult.html
    February 01, 2021 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Questions Placement and Other Instructions C-HIT1. … In the last 6 months, when you emailed this provider's office, how often were all of the questions in

93. Use the Teach-Back Method: Tool 5 | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool5.html
    February 01, 2024 - Plan how you will ask non-shaming questions. … Do not ask questions that can be answered with a "yes" or "no." "Do you understand?" … are NOT teach-back questions. … You can use the teach-back questions that were developed as part of AHRQ's Making Informed Consent and … about this tool from the Health Literacy Patient Feedback Questions . 

94. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Care From Specialists | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-carespecialists-cg30-adult.html
    December 01, 2018 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Add the following instructions under the heading but before SC1: These questions ask about your own health … Questions Placement and Other Instructions C-SC1.  

95. Action Planning for the SOPS Surveys-Closing (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-closing-sops-action-planning-tool.pdf
    February 05, 2019 - Action Planning for the SOPS Surveys-Closing Questions & Answers 53 Submitting Questions • Question … Please complete the webcast evaluation https://www.ahrq.gov/sops/index.html Questions & Answers Submitting … Questions

96. Strategies to Improve Communication Between Pharmacists and Patients | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/strategies.html
    September 01, 2020 - Seldom asks questions. Questions are basic in nature. … Effectively solicit questions. … Slide 25 Effectively Solicit Questions This slide lists examples of how to solicit questions. … Don't say, "Do you have any questions?" or "Any questions?" … Slide 28 What questions do you have?

97. Assess Complete Checklist (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/checklist/checklist-assess-reporting-project.doc
    December 26, 2018 - Questions and Tasks Press F1 if prompted to hear the remainder of the following questions. … Several evaluation questions can be asked at different stages of your reporting project. … Questions and Tasks Press F1 if prompted to hear the remainder of the following questions. … Prioritize your evaluation questions based on the resources available to you. … Questions and Tasks Press F1 if prompted to hear the remainder of the following questions.

98. PowerPoint Presentation
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-slides-final508.pptx
    February 23, 2018 - Be ready Ask questions Speak up What they want to talk about Their questions Their health goals … In the second section, patients can write down the questions they want to ask. … And again, it will help ensure the patients remember their questions. … They often forget the questions they intended to ask or topics they hoped to discuss. … The Be Prepared strategy can also help prevent “door knob questions.”

99. Be Prepared To Be Engaged (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-slides-508.pdf
    April 10, 2018 - Be ready Ask questions Speak up What they want to talk about Their questions Their health goals … This helps set the visit agenda and ensure that patients’ questions are answered. … In the second section, patients can write down the questions they want to ask. … And again, it will help ensure the patients remember their questions. … The Be Prepared strategy can also help prevent “door knob questions.”

100. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
     October 01, 2023 - Add a transition statement to indicate a transition from the HCAHPS questions. … The need for a subheading depends on which questions you choose to use. … Questions and Response Options Placement and Other Instructions H-HL1. … During this hospital stay, how often did nurses answer all your questions to your satisfaction?     … During this hospital stay, how often did doctors answer all your questions to your satisfaction?