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www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
May 01, 2023 - Opportunity to ask questions and review: Handoffs are a good time to have a new pair of eyes evaluate … They should also allow questions that may allow the receiver to clarify key information or to call attention … off-going resident then gives the receiving resident an opportunity to repeat the plan back and ask any questions … Afterwards, consider how you would answer these questions:
What went well in the handoff in this video … received would have further confirmed that the receiver had the needed information and did not have any questions
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
April 18, 2019 - ► Use Q&A feature to ask for
help
4
Using the Webcast Console to
Submit Questions
• Question … Using the Webcast Console to Submit Questions
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/sopsvaluewebcast-closing.pdf
January 11, 2018 - Additional questions or comments? … Additional Questions or Comments?
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-cg-survey30-adult.html
December 01, 2023 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Questions
(Versions 3.0/3.1)
Placement and Other Instructions
(Versions 3.0/3.1)
C-IN1.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/adult-eng-cg30-2351a.pdf
July 01, 2015 - • Supplemental items: Survey users may add questions to this survey. … • Maximize readability by using two columns, serif fonts for the questions, and ample white
space … You are sometimes told to skip over some questions in this survey. … 1 Yes
2 No → If No, go to #23 on page 4
The questions in this survey will refer to the
provider … Mark one or
more.
1 Read the questions to me
2 Wrote down the answers I gave
3 Answered the questions
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/checklist/checklist-explain-and-motivate.pdf
December 26, 2018 - Questions and Tasks
List the kinds of information and motivational messages you will include in the … Questions and Tasks
What types of detailed information might you provide in your report? … Questions and Tasks
What types of additional information would your audience be interested in? … • Some consumers would benefit from access to an informed individual who can answer their questions … Consumers in Using Information
Key Points
Questions and Tasks
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - Please tell us what you want and need, ask questions, and share any concerns you have about your health … Please feel free to write notes, questions, or concerns on the white board. Here is the pen.” … React positively when people ask questions, volunteer information, share concerns, or want to take part … “What questions do you have?”
Try to see the experience through the patient’s and family’s eyes. … This can lead to questions, concerns, or anxieties.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/interpreter-hp-cahps-adult-spanish-2157-4b.pdf
January 05, 2018 - include them only if
your sample design is likely to yield a sufficient number of responses to those questions … Supplemental Items: Interpreter Services
Population Version: Adult
Document No. 2157-4b Page 2
Questions … Supplemental Items: Interpreter Services
Population Version: Adult
Document No. 2157-4b Page 3
Questions … Supplemental Items: Interpreter Services
Population Version: Adult
Document No. 2157-4b Page 4
Questions
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
June 01, 2019 - I appreciate, again, you being here and look forward to your questions. … You want to explain all the big questions here: the who, what, where, when, why
and how. … for the first three questions. … Okay, as a reminder, you can go ahead and send us your questions in the Q&A box. … I just want to say I think that's all the time we have for questions right now.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast1-sorra-intro.pdf
July 25, 2018 - – Use Q&A feature to ask for help
2
Using the Webcast Console to Submit
Questions
• Question and … Using the Webcast Console to Submit Questions
Today’s Speakers
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
January 19, 2022 - ► Use Q&A feature to ask for
help
3
Using the Webcast Console to Submit
Questions
• Question … Review how CAHPS survey results can be used to
improve patient experience
• Provide answers to your questions
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/kripalani.ppt
January 01, 2010 - Seldom ask questions
Questions are basic in nature
Difficulty explaining medical concerns or how to … What questions do you have? … Effectively Solicit Questions
Don’t say:
Do you have any questions?
Any questions? … or
“Any questions?” … Ask, “What questions do you have?”
5.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
May 23, 2013 - Let us know if you have any questions. We
are partners in your care. … This gives you a
chance to meet the nurse taking over your care,
ask questions, and share important … • Encourage you to ask questions and
share your concerns. … If you have questions or
concerns, nurse bedside shift report is the
perfect time to raise them. … • Ask questions if something is confusing.
-
www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool21.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … about this tool from the Health Literacy Patient Feedback Questions .
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
October 29, 2018 - Measures
• Yes they are very good, but not all the time are they nice at
the front, they answer our questions
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh_items_cg-cahps-child-survey_2358-2a.docx
March 11, 2016 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Questions
Placement and Other Instructions
PCMH1. … Please answer these questions about the provider named in Question 1 of this survey.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/chipra-medical-home-academyhealth.pdf
December 12, 2015 - Research Questions
1. … Questions? … Patient-Centered Medical Home (PCMH)
Pediatric PCMH Learning Collaborative
Research Goal
Research Questions … PMCA Category
Longitudinal Analysis Results (Question 2)
Key Conclusions
Caveats and Limitations
Questions
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/hycr-consolidated-slides.pptx
May 11, 2023 - The HYCR Implementation Guide (IG) -- contains questions to guide your decision-making and planning … Begin with this set of 6 key questions that can help you get a sense of whether it is worth exploring … Gather key stakeholders to help you answer these questions. … discussion of each of these questions
22
Starting out with a limited number of patients and using … Six Questions to Guide Your Efforts (continued)
29
See Section 3 of the HYCR Implementation
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-hp-survey50-child.html
December 01, 2018 - include them only if your sample design is likely to yield a sufficient number of responses to those questions
-
www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/toolkit.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … #12
Welcome Patients:: Tool #13 Tools to Improve Self-Management and Empowerment
Encourage Questions