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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Avoid double negatives and "double-barreled" or compound questions. …  Make sure the wording of questions doesn't suggest a "right" answer. …  Use "open-ended" questions to gather detailed feedback. …  Make sure questions fit the language and reading level of the respondents. …  Did the respondent understand the questions? Modify items based on pilot. Step 6.
  2. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
    June 13, 2017 - • Contact us with any questions. 51 www.ahrq.gov/cahps Questions or comments? … mailto:cahps1@westat.com http://www.ahrq.gov/cahps/ Q&A and Wrap-Up To Ask a Question Wrap-Up Questions
  3. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
    to consider whether your sample design is likely to yield a sufficient number of responses to those questions … Sort descending P-HL1 Personal doctor asked if patient had health questions … Health literacy P-HL4 Patient talked with personal doctor about health questions … Health literacy P-HL5 Personal doctor showed interest in patient's questions … P-HL6 Personal doctor gave easy to understand information about health questions
  4. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
    to consider whether your sample design is likely to yield a sufficient number of responses to those questions … Health literacy C-HL8 Provider answered all of patient's questions … literacy C-HL7 Provider gave easy to understand information about health questions … Health literacy C-HL6 Provider showed interest in patient's questions … Health literacy C-HL1 Provider asked if patient had health questions
  5. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
    to consider whether your sample design is likely to yield a sufficient number of responses to those questions … Health literacy C-HL1 Provider asked if patient had health questions … Health literacy C-HL6 Provider showed interest in patient's questions … literacy C-HL7 Provider gave easy to understand information about health questions … Health literacy C-HL8 Provider answered all of patient's questions
  6. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast5-sorra-closing.pdf
    August 02, 2018 - Closing (Sorra) Get Updates • Sign up for email updates 49 Using the Webcast Console to Submit Questions … 324-9749 mailto:SafetyCultureSurveys@Westat.com Get Updates Using the Webcast Console to Submit Questions
  7. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
    August 01, 2021 - include them only if your sample design is likely to yield a sufficient number of responses to those questionsQuestions and Response Options Placement and Other Instructions PCMH1. … Please answer these questions about the provider named in Question 1 of this survey.
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
    January 01, 2017 - • Contact us with any questions. 55 http://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance … about_patient_narratives_elicitation_protocol_cg30_2315.pdf mailto:cahps1@westat.com www.ahrq.gov/cahps Questions … www.ahrq.gov/cahps/ 56 mailto:cahps1@westat.com http://www.ahrq.gov/cahps/ To Ask a Question Wrap-Up Questions
  9. www.qualitymeasures.ahrq.gov/ncepcr/tools/assessments/health-3.html
    September 01, 2013 - Formatting and ordering of questions to ensure efficient review or data entry (e.g., reorder questions … Consider the questions below to help guide the integration of health assessment into your practice’s … EHR: What health assessments (or specific questions) are already in your EHR? … Are answers to confidential or sensitive questions stored in a way to avoid improper release of this … Also, since patients cannot input the data directly, it takes time to ask the questions.
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-intro-sops-action-planning-tool.pdf
    January 17, 2019 - ► Use Q&A feature to ask for help 3 Submitting Questions • Question and Answer ► Select Q&A ► Type … Submitting Questions Today’s Speakers Agenda
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.pdf
    January 05, 2018 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … 3.0 Supplemental Items: Health Literacy Population Version: Adult Document No. 2357-3b Page 2 Questions … 3.0 Supplemental Items: Health Literacy Population Version: Adult Document No. 2357-3b Page 3 Questions … 3.0 Supplemental Items: Health Literacy Population Version: Adult Document No. 2357-3b Page 4 Questions … 3.0 Supplemental Items: Health Literacy Population Version: Adult Document No. 2357-3b Page 5 Questions
  12. www.qualitymeasures.ahrq.gov/talkingquality/assess/what-you-evaluate/process.html
    November 01, 2018 - It is designed to help you learn and improve by answering a number of important questions. … Questions About the Planning Process How well did your original plan work out? … Questions About the Development of the Report What did you learn about your audience? … Questions About the Distribution and Promotion of Your Report If you did a print report, did your distribution … You might want to undertake a formative evaluation to address these questions: Is your plan being carried
  13. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/Excel_Tool_Slides_2020-3-Closing.pdf
    January 01, 2020 - Tutorial on the SOPS Data Entry and Analysis Tools Webcast-Closing Questions & Answers 17 How to
  14. www.qualitymeasures.ahrq.gov/sites/default/files/publications2/files/pharmtrain.pdf
    January 01, 2010 - Seldom ask questions Questions are basic in nature Difficulty explaining medical concerns or how to … Slide 17 What questions do you have? … Effectively solicit questions 5. … Effectively Solicit Questions Don’t say: Do you have any questions? Any questions? … or • “Any questions?”
  15. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - frame for the survey • To facilitate linking of narrative responses to responses to closed-ended questions … Incorporating Items Into the Survey • Core Items + Supplemental Items = CAHPS Survey • Place narrative questions … eliminate any information that is potentially identifiable • Suggested insert: Our survey includes some questions … of responses: Depends on sampling method • Acknowledging CAHPS 40 www.ahrq.gov/cahps Research Questions … Emails Vendors’ Role in Managing Content Administering the Elicitation Protocol on Its Own Research Questions
  16. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
    November 28, 2016 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Items Population: Adult 11/4/2016 Page 2 Document No. 557a www.ahrq.gov/cahps Topic: Access Questions … Adult 11/4/2016 Page 3 Document No. 557a www.ahrq.gov/cahps Topic: Information from Providers Questions … Adult 11/4/2016 Page 4 Document No. 557a www.ahrq.gov/cahps Topic: Shared Decision Making Questions … 3 No After SDM4 CAHPS® Cancer Care Survey Supplemental Items Population: Adult Page 5 Questions
  17. www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool9.html
    February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services Health Literacy Video: Questions … Welcome Patients: Tool 13 Navigating the Health Care System Sample of Simple Map Encourage Questions … : Tool 17 Patient Portal Feedback Form Suggestion Box Poster Health Literacy Patient Feedback Questions … For patients who do not speak enough English to respond to questions about language preference, use an … about this tool from the Health Literacy Patient Feedback Questions
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-adult-survey_2357-1a.docx
    March 11, 2016 - include them only if your sample design is likely to yield a sufficient number of responses to those questionsQuestions Placement and Other Instructions AC1.
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - ........................................................................... 2 Questions in the CAHPS … • The structure and flow of the questions. … • How these questions were developed. … The CAHPS team strongly recommends against reordering the questions or selecting a subset of the questions … The questions in the Adult version of the Elicitation Protocol are listed below.
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
    February 07, 2019 - ► Use Q&A feature to ask for help 2 Submitting Questions • Question and Answer ► Select Q&A ► Type … Submitting Questions Today’s Speakers Agenda

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