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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
May 17, 2021 - Avoid double negatives and "double-barreled" or compound questions. … Make sure the wording of questions doesn't suggest a "right" answer. … Use "open-ended" questions to gather detailed feedback. … Make sure questions fit the language and reading level of the respondents. … Did the respondent understand the questions?
Modify items based on pilot.
Step 6.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
June 13, 2017 - • Contact us with any questions.
51
www.ahrq.gov/cahps
Questions or comments? … mailto:cahps1@westat.com
http://www.ahrq.gov/cahps/
Q&A and Wrap-Up
To Ask a Question
Wrap-Up
Questions
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
to consider whether your sample design is likely to yield a sufficient number of responses to those questions … Sort descending
P-HL1
Personal doctor asked if patient had health questions … Health literacy
P-HL4
Patient talked with personal doctor about health questions … Health literacy
P-HL5
Personal doctor showed interest in patient's questions … P-HL6
Personal doctor gave easy to understand information about health questions
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
to consider whether your sample design is likely to yield a sufficient number of responses to those questions … Health literacy
C-HL8
Provider answered all of patient's questions … literacy
C-HL7
Provider gave easy to understand information about health questions … Health literacy
C-HL6
Provider showed interest in patient's questions … Health literacy
C-HL1
Provider asked if patient had health questions
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
to consider whether your sample design is likely to yield a sufficient number of responses to those questions … Health literacy
C-HL1
Provider asked if patient had health questions … Health literacy
C-HL6
Provider showed interest in patient's questions … literacy
C-HL7
Provider gave easy to understand information about health questions … Health literacy
C-HL8
Provider answered all of patient's questions
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast5-sorra-closing.pdf
August 02, 2018 - Closing (Sorra)
Get Updates
• Sign up for email updates
49
Using the Webcast Console to Submit
Questions … 324-9749
mailto:SafetyCultureSurveys@Westat.com
Get Updates
Using the Webcast Console to Submit Questions
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
August 01, 2021 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Questions and Response Options
Placement and Other Instructions
PCMH1. … Please answer these questions about the provider named in Question 1 of this survey.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - • Contact us with any questions.
55
http://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance … about_patient_narratives_elicitation_protocol_cg30_2315.pdf
mailto:cahps1@westat.com
www.ahrq.gov/cahps
Questions … www.ahrq.gov/cahps/
56
mailto:cahps1@westat.com
http://www.ahrq.gov/cahps/
To Ask a Question
Wrap-Up
Questions
-
www.qualitymeasures.ahrq.gov/ncepcr/tools/assessments/health-3.html
September 01, 2013 - Formatting and ordering of questions to ensure efficient review or data entry (e.g., reorder questions … Consider the questions below to help guide the integration of health assessment into your practice’s … EHR:
What health assessments (or specific questions) are already in your EHR? … Are answers to confidential or sensitive questions stored in a way to avoid improper release of this … Also, since patients cannot input the data directly, it takes time to ask the questions.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-intro-sops-action-planning-tool.pdf
January 17, 2019 - ► Use Q&A feature to ask for help
3
Submitting Questions
• Question and Answer
► Select Q&A
► Type … Submitting Questions
Today’s Speakers
Agenda
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.pdf
January 05, 2018 - include them
only if your sample design is likely to yield a sufficient number of responses to those questions … 3.0 Supplemental Items: Health Literacy
Population Version: Adult
Document No. 2357-3b Page 2
Questions … 3.0 Supplemental Items: Health Literacy
Population Version: Adult
Document No. 2357-3b Page 3
Questions … 3.0 Supplemental Items: Health Literacy
Population Version: Adult
Document No. 2357-3b Page 4
Questions … 3.0 Supplemental Items: Health Literacy
Population Version: Adult
Document No. 2357-3b Page 5
Questions
-
www.qualitymeasures.ahrq.gov/talkingquality/assess/what-you-evaluate/process.html
November 01, 2018 - It is designed to help you learn and improve by answering a number of important questions. … Questions About the Planning Process
How well did your original plan work out? … Questions About the Development of the Report
What did you learn about your audience? … Questions About the Distribution and Promotion of Your Report
If you did a print report, did your distribution … You might want to undertake a formative evaluation to address these questions:
Is your plan being carried
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/Excel_Tool_Slides_2020-3-Closing.pdf
January 01, 2020 - Tutorial on the SOPS Data Entry and Analysis Tools Webcast-Closing
Questions & Answers
17
How to
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www.qualitymeasures.ahrq.gov/sites/default/files/publications2/files/pharmtrain.pdf
January 01, 2010 - Seldom ask questions
Questions are basic in nature
Difficulty explaining medical concerns or
how to … Slide 17
What questions do you have? … Effectively solicit questions
5. … Effectively Solicit Questions
Don’t say:
Do you have any questions?
Any questions? … or
• “Any questions?”
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - frame for the survey
• To facilitate linking of narrative responses to responses
to closed-ended questions … Incorporating Items Into the Survey
• Core Items + Supplemental Items = CAHPS Survey
• Place narrative questions … eliminate any information that is potentially
identifiable
• Suggested insert:
Our survey includes some questions … of responses: Depends on sampling method
• Acknowledging CAHPS
40
www.ahrq.gov/cahps
Research Questions … Emails
Vendors’ Role in Managing Content
Administering the Elicitation Protocol on Its Own
Research Questions
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
November 28, 2016 - include them only if your sample design is likely to yield a sufficient number of
responses to those questions … Items
Population: Adult
11/4/2016 Page 2
Document No. 557a
www.ahrq.gov/cahps
Topic: Access
Questions … Adult
11/4/2016 Page 3
Document No. 557a
www.ahrq.gov/cahps
Topic: Information from Providers
Questions … Adult
11/4/2016 Page 4
Document No. 557a
www.ahrq.gov/cahps
Topic: Shared Decision Making
Questions … 3 No
After SDM4
CAHPS® Cancer Care Survey Supplemental Items
Population: Adult
Page 5
Questions
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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool9.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … For patients who do not speak enough English to respond to questions about language preference, use an … about this tool from the Health Literacy Patient Feedback Questions .
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl-access_items_cg-cahps-adult-survey_2357-1a.docx
March 11, 2016 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Questions
Placement and Other Instructions
AC1.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - ........................................................................... 2
Questions in the CAHPS … • The structure and flow of the questions. … • How these questions were developed. … The CAHPS team strongly recommends against
reordering the questions or selecting a subset of the questions … The questions in the Adult version of the Elicitation Protocol are listed below.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
February 07, 2019 - ► Use Q&A feature to ask for help
2
Submitting Questions
• Question and Answer
► Select Q&A
► Type … Submitting Questions
Today’s Speakers
Agenda