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121. Gap Analysis Facilitator's Guide | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
     August 01, 2022 - The agenda may include a participant welcome, review of goals of the session, introductions, questions … To produce more consistently useful results, the facilitator should use structured interview questions … Go to Appendix B for Gap Analysis Structured Interview Questions. … A coding system can be used to tally the responses to the questions. … Questions can then be ranked from lowest to highest.

122. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
     June 25, 2014 - Experimental Design 1 • • Defining feasible elicitation protocols • • Short-sequence: 5-7 open-ended questions … Positive Experiences: 2 Questions (Second with embedded expectations) Negative Experiences: 2 Questions … (Second with embedded expectations) Response to Experiences: 2 Questions • Round 2 Elicitation Sequence … guide Assessing relationship with provider: “interact with relate to” Response to Experiences: 2 Questions … guide Assessing relationship with provider: “interact with relate to” Response to Experiences: 2 Questions

123. Practice Characteristic survey baseline NC Cooperative (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-nc.pdf
     November 14, 2015 - Please answer questions by checking, you do not need to fill in the circles These questions should … for patients at risk for ischemic vascular disease) for comparison with their peers These questions … reports) Yes, and there are no restrictions No Not applicable Don’t know For the next three questions … Yes No Now we would like you to answer some questions about how your practice externally reports on

124. Creative Strategies to Improve Patient Care Experience - Part 1 Intro (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
     April 18, 2019 - ► Use Q&A feature to ask for help 4 Using the Webcast Console to Submit Questions • Question … Using the Webcast Console to Submit Questions

125. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - CLOSING (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/sopsvaluewebcast-closing.pdf
     January 11, 2018 - Additional questions or comments? … Additional Questions or Comments?

126. Teamwork Perceptions Questionnaire (T-TPQ) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/teamstepps/officebasedcare/handouts/teamperceptions.html
     December 01, 2015 - Questionnaire (T-TPQ) TeamSTEPPS® for Office-Based Care Instructions:   Please respond to the questions … When communicating with patients, staff allow enough time for questions.           32.

127. Tool: Handoff | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
     May 01, 2023 - Opportunity to ask questions and review: Handoffs are a good time to have a new pair of eyes evaluate … They should also allow questions that may allow the receiver to clarify key information or to call attention … off-going resident then gives the receiving resident an opportunity to repeat the plan back and ask any questions … Afterwards, consider how you would answer these questions: What went well in the handoff in this video … received would have further confirmed that the receiver had the needed information and did not have any questions

128. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals Introduction (Sorra) (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast1-sorra-intro.pdf
     July 25, 2018 - – Use Q&A feature to ask for help 2 Using the Webcast Console to Submit Questions • Question and … Using the Webcast Console to Submit Questions Today’s Speakers

129. How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - INTRO (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-ASC_Webcast_2021-Intro.pdf
     January 01, 2021 - Programs • Using the SOPS ASC Survey to Improve Patient Safety • SOPS ASC Database and Resources • Questions

130. Action Planning for the SOPS Surveys Webcast Transcript (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
     June 01, 2019 - I appreciate, again, you being here and look forward to your questions. … You want to explain all the big questions here: the who, what, where, when, why and how. … for the first three questions. … Okay, as a reminder, you can go ahead and send us your questions in the Q&A box. … I just want to say I think that's all the time we have for questions right now.

131. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
     October 29, 2018 - Measures • Yes they are very good, but not all the time are they nice at the front, they answer our questions

132. Impact of a pediatric-focused medical home learning collaborative on preventable emergency department visits by publicly-insured children in Massachusetts (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/chipra-medical-home-academyhealth.pdf
     December 12, 2015 - Research Questions 1. … Questions? … Patient-Centered Medical Home (PCMH) Pediatric PCMH Learning Collaborative Research Goal Research Questions … PMCA Category Longitudinal Analysis Results (Question 2) Key Conclusions Caveats and Limitations Questions

133. An Overview of the CAHPS Analysis Program 5.0 - Intro (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-analysis-program-intro-slides.pdf
     November 19, 2020 - ► Use Q&A feature to ask for help 2 How to Ask Questions • Question and Answer ► Select Q&A ► Type

134. Mod5-Disclosure-Checklist (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
     April 01, 2016 - ■ Designate an organizational contact person the patient and family can reach with questions or concerns … ■ Anticipate likely questions from the patient/family. 2 – Disclosure Checklist ■ Rehearse (in … ■ Ask if there are any final questions and provide responses; if unable to answer, promise to follow … ■ Give direct answers to the patient’s questions. … – If you do not know the answer to the patient’s questions, state this directly and explain your plan

135. CAHPS Narrative Item Set for the Clinician & Group Survey (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
     June 01, 2021 - to Coordinate Patient Care Helpful, Courteous, and Respectful Office Staff The five open-ended questions … What You Gain from These Questions CAHPS Clinician & Group Composite Measures ++ Actionable … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment

136. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
     March 09, 2007 - . 1 Conventions Used in This Document ................................... 1 Introductory Script and Questions … • All questions should include a “REFUSED” (“REF”) response option, which can be on the interviewer … If you agree to take part, we would ask you some questions about your satisfaction with your nursing … You can skip over any questions you don’t want to answer and you can stop participating at any time. … Do you have any questions before we start?

137. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
     October 30, 2019 - ► Use Q&A feature to ask for help 2 3 Submitting Questions • Question and Answer ► Select Q&A ►

138. How are States and evaluators measuring medical homeness in the CHIPRA Quality Demonstration Grant Program? | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/highlight02.html
     May 01, 2013 - ; short versions-10 questions Time required is less than 2 hours for full version; less than 1 hour … Two questions fall under the domain of Data Management, which was not included in the MHI-SV but has … The standardized total score adds the scores across all questions on the MHI-RSF and assigns a value … [12] The MHI-RSF includes 14 questions, each with a maximum score of 8 points, for a maximum total … [13] The overall score is the average of the scores on a scale of 1-8 for all 14 questions.

139. Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children on Medicaid: Final Report (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-238-fullreport.pdf
     October 01, 2019 - This is not in the core CAHPS survey; rather, it is part of an array of supplemental questions that … The core survey and any additional questions chosen by a State are mailed to parents of children younger … Questions regarding availability of treatment or counseling care have been included in multiple versions … in their surveys, whether from earlier supplements or from questions crafted by the States themselves … Validity of CAHPS Questions CAHPS is a well-established tool for obtaining patient reports of their

140. SOPS™ Introducing the New SOPS Hospital Survey 2.0 webcast transcript (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hsops2.0-webcast-transcript.pdf
     January 01, 2020 - And lastly we hope to have some time to answer your questions. … answer any questions you may have about the surveys or resources. … A couple questions about supplemental items. … in the survey just before the background questions section at the end. … background questions toward the end.