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  1. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
    May 13, 2019 - customizing care to patients’ needs ►Tend to generate simple, low-cost, effective solutions 32 Two Key Questions … Innovation That Starts At Home: Fostering Staff’s Creative Ideas Two Key Questions Research On Staff
  2. www.healthcare411.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-from-defects-fac-guide.html
    July 01, 2023 - It helps teams ask three simple questions about the issue of patient safety on their unit: What clinical … Slide 16: Learning From Defects: Four Questions Say: When learning from defects, the following … questions should be used to guide the assessment and understanding of the event. … Create a one-page summary answering the four Learn From Defects questions.
  3. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
    March 07, 2019 - These will help shape your implementation plan in addition to providing content, discussion questions … Consider the following questions and be prepared to discuss them with your team: Where and when does … Please take a few minutes and answer the questions on the corresponding page of your workbook. … conduct a debrief, the team leader recaps the established plan and key events that occurred and asks questions … As you reflect on what you saw in the video, ask yourself these questions: How is leadership demonstrated
  4. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
    January 01, 2021 - o Questions added only at the end of the survey after Section F, before the Background Questions section … In this unit, staff are afraid to ask questions when something does not seem right ............. … 1 2 3 4 5 9 6 Background Questions 1. How long have you worked in this hospital?
  5. www.healthcare411.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-2/guide.html
    September 01, 2017 - The module addresses the following questions: How can you set up the Implementation Team for success … Address the following questions and present the decisions during Slide 6: Questions How often will … Capture all responses to the above questions on the flip chart. … Capture responses to the above questions on the flip chart. … Do: Write the answers to the questions on the slide or the flip chart.
  6. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/perspectives-quality-improvement-collaboratives.pdf
    January 01, 2018 - The questions that were actually asked in a given state reflected the categories of activities that … were instructed to ask before moving on to other questions. … The interview guide questions that would have generated the bulk of the interviewee responses used in … Examples of other questions that would have elicited remarks about collaboratives include the following … • Have practice facilitators work one-on-one with practices on an ongoing basis to answer questions
  7. Coaching Scenarios (pdf file)

    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
    April 24, 2017 - Coaching Scenarios Coaching Workshop Coaching Scenarios 1 and 2 INSTRUCTIONS: Read the scenarios below and, among your group:  As the coach, provide constructive and purposeful feedback to the team member about the issues.  As a team member, assume an interactive role by questioning and sharing…
  8. www.healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
    March 01, 2019 - for the patient even when your viewpoint is unpopular, is in opposition to another person's view, or questions … Clara, an experienced pharmacy technician, questions the drug dosage. Dr. … Types of disruptive behavior include condescending language or voice intonation, impatience with questions … , reluctance or refusal to answer questions or telephone calls, strong verbal abuse or threatening body … Answer the questions related to Mutual Support as you consider your own teamwork issue.
  9. www.healthcare411.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
    July 01, 2023 - Invite the patient and family members to write questions on the whiteboard to "talk" with the clinicians … Invite questions. … They should— Use open-ended questions, not questions that can be answered with a"yes" or "no." … Doulas can also assess level of patient understanding and help the patient or family ask additional questions … Advise the patient and family of a designated contact person for their questions and concerns.
  10. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.pdf
    May 01, 2017 - It helps teams ask three simple questions about the issue of patient safety on their unit: 1. … Slide 15 SAY: When learning from defects, the following questions should be used to guide the assessment … • Create a one-page summary answering the four Learn From Defects questions; • Share the summary
  11. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/about/PROD_AI_FieldTestRpt.pdf
    September 25, 2006 - The survey included 81 questions assessing a variety of aspects of care and background information ( … It is generally a good idea to use multiple questions or items to measure each dimension of health care … choice for their treatment of health care and were eligible to answer the two shared decision making questions … However, it induced more internal consistency among items questions 59-63 than would otherwise be the … provides similar information by clinic (we coded people into one of 6 clinics based on their responses to questions
  12. PCMH Fact Sheet (pdf file)

    www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
    September 01, 2010 - Supplemental items offer users a variety of questions that they can add to the core items in order … The CAHPS Team is aware that providers accustomed to obtaining patient input through just a few questions … confirmed that survey length does not negatively affect response rates even for surveys with over 75 questions
  13. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
    May 01, 2017 - • Invite the patient and family members to write questions on the whiteboard to “talk” with the clinicians … patient and family by providing information • Thank the patient or family for raising concerns • Invite questions … They should— • Use open-ended questions, not questions that can be answered with a “yes” or “no. … Doulas can also assess level of patient understanding and help the patient or family ask additional questions … • Advise the patient and family of a designated contact person for their questions and concerns.
  14. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/ta/topicrefinement/afib_topicref.pdf
    January 01, 2020 - Catheter Ablation for Atrial Fibrillation - Project ID: CRDT0913 Final Topic Refinement Document Key Questions … Atrial Fibrillation - Project ID: CRDT0913 Summary of disposition of public comments to Draft Key Questions … and supporting material The draft Key Questions, developed during the Topic Refinement phase … We are grateful to those who provided comments and constructive suggestions on the Draft Key Questions … Minor amendments to the key questions were made.
  15. www.healthcare411.ahrq.gov/teamstepps/instructor/reference/teampercept.html
    April 01, 2017 - Questionnaire (T-TPQ) TeamSTEPPS® Instructor Manual Instructions:   Please respond to the questions … When communicating with patients, staff allow enough time for questions.           32.
  16. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
    February 18, 2021 - Assign a trained project staff member to respond to questions on that line. … Assign a trained project staff member to respond to questions that are submitted. … Key items are the survey questions that all respondents should answer, including: • Questions confirming … • The screeners for the questions included in the core composites measures. … Reportable items are the questions included in the composite and rating measures.
  17. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module2.pptx
    March 07, 2019 - These will help shape your implementation plan in addition to providing content, discussion questions … Please take 10 minutes to answer the questions for this exercise in your participant workbook. 5 Teamwork … Please take 10 minutes to answer the reflection questions for the video in your participant workbook.
  18. www.healthcare411.ahrq.gov/teamstepps/officebasedcare/handouts/teamattitudes.html
    December 01, 2015 - Instructions:   Please respond to the questions below by placing a check mark ( √ ) in the box that corresponds … I prefer to work with team members who ask questions about information I provide.          
  19. www.healthcare411.ahrq.gov/teamstepps/instructor/reference/teamattitude.html
    April 01, 2017 - Questionnaire (T-TAQ) TeamSTEPPS® Instructor Manual Instructions: Please respond to the questions … I prefer to work with team members who ask questions about information I provide.          
  20. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
    January 01, 2020 - of missing data in 2020 as compared to previous years but it was due to low administration of those questions … These questions are not publicly reported due to lack of data. … Questions or comments regarding this Chartbook or the CAHPS Health Plan Survey Database may be directed … to the CAHPS Database by email CAHPSDatabase@westat.com or questions may be directed to the toll-free … For questions and composite measures based on 4-point response scales (i.e., "always," "usually," "sometimes

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