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www.cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
April 24, 2017 - Coaching Scenarios
Coaching
Workshop
Coaching Scenarios 1 and 2
INSTRUCTIONS:
Read the scenarios below and, among your group:
As the coach, provide constructive and purposeful feedback to the team member about the
issues.
As a team member, assume an interactive role by questioning and sharing…
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www.cahps.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - for the patient even when your viewpoint is unpopular, is in opposition to another person's view, or questions … Clara, an experienced pharmacy technician, questions the drug dosage. Dr. … Types of disruptive behavior include condescending language or voice intonation, impatience with questions … , reluctance or refusal to answer questions or telephone calls, strong verbal abuse or threatening body … Answer the questions related to Mutual Support as you consider your own teamwork issue.
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www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6g.html
June 01, 2014 - All questions are nearly identical except for minor wording changes to reflect adult care. … Some questions are designated as specifically related to care coordination. … Questions span 4 domains of primary care: (1) longitudinality, (2) accessibility, (3) comprehensiveness … provided), (I) family-centeredness, (J) community orientation, (K) culturally competent, (L) insurance questions … Some questions are designated as specifically related to care coordination.
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www.cahps.ahrq.gov/cahps/surveys-guidance/dental/about/Development-of-the-Dental-Plan-Survey.html
April 01, 2020 - Using these three dimensions, the team began work on developing specific domains for survey questions … After narrowing the instrument down to 61 questions, the survey developers submitted it to two rounds
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www.cahps.ahrq.gov/ncepcr/communities/pbrn/registry/register.html
January 01, 2022 - The registry contains less than 50 questions. … The types of questions in the registry pertain to design, size and geography of the network, the types
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www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - discussion that takes full advantage of a provider's expertise while allowing patients to communicate their questions … Ask open-ended questions.
Listen actively to your patient. … Resources https://effectivehealthcare.ahrq.gov/products-tools/education-resources
Other AHRQ Resources
Questions
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www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-7.html
September 01, 2020 - , when appropriate, in shared decisionmaking and when planning care
Encourage patients to ask you questions … Explain that asking questions is a good way to learn about health problems and options for treatment. … Say, "What questions do you have for me today?"
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www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
July 01, 2023 - Invite the patient and family members to write questions on the whiteboard to "talk" with the clinicians … Invite questions. … They should—
Use open-ended questions, not questions that can be answered with a"yes" or "no." … Doulas can also assess level of patient understanding and help the patient or family ask additional questions … Advise the patient and family of a designated contact person for their questions and concerns.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.pdf
May 01, 2017 - It helps teams ask three simple
questions about the issue of patient safety on
their unit:
1. … Slide 15
SAY:
When learning from defects, the following
questions should be used to guide the
assessment … • Create a one-page summary
answering the four Learn From Defects
questions;
• Share the summary
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www.cahps.ahrq.gov/cahps/cahps-database/research-datasets/index.html
January 01, 2024 - For questions or to apply for De-identified Data:
Email CAHPSDatabase@westat.com (Subject line: CAHPS … For More Information
If you have questions about applying for de-identified CAHPS survey data, please
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www.cahps.ahrq.gov/news/newsletters/e-newsletter/874.html
August 01, 2023 - Participants may ask questions related to their research. … Contact Information
For comments or questions about AHRQ News Now, contact Bruce Seeman at Bruce.Seeman … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov
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www.cahps.ahrq.gov/news/newsletters/e-newsletter/878.html
August 01, 2023 - Researchers will discuss future uses of new technologies and answer attendee questions. … Contact Information
For comments or questions about AHRQ News Now, contact Bruce Seeman at Bruce.Seeman … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
April 30, 2013 - As such, this guidance provides choices
and questions for hospital leaders on how to implement this … A family member
described the usefulness of the
white board by saying, “Most of
the questions are … Patients are more likely to take part in their
care when clinicians encourage them to ask questions, … CAHPS Hospital Survey questions
related to communication include:
• Q1: During this hospital stay, … This person may
not have the answers to all questions but would be able to facilitate the process of
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/practice-facilitators-effectiveness-infographic.pdf
September 01, 2022 - Cultivate Motivation
Ask open-ended questions to clarify
practice goals and challenges
Remain flexible
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
April 01, 2018 - at the end of the visit, ‘door
knob questions.’ … You can
ask more specific questions.” … Frequently Asked Questions
A Frequently Asked Questions (FAQ) web page has been established to aid primary … Provide enough time to answer questions and discuss any
concerns. … Provide enough time to
answer questions and discuss any concerns.
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www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod2-slides.html
September 01, 2020 - Review and comment on key questions and outcomes studied.
Review and comment on draft report. … Questions to ask provider.
Interactive patient decision aids
Web-based decision aids. … List questions to ask the doctor.
Often available in Spanish.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
July 23, 2010 - Questions are welcome at any time.
2
Strategy 3: Nurse Bedside Shift Report Training (Tool 3)
What … hospital stay, bedside shift report provides a specific opportunity for them to be involved and ask questions … What questions or concerns do you have about bedside shift report? … - What questions or concerns do you have about bedside shift report?
… Let the patient know that you will be back after shift report to fully answer the questions and address
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-survey.pdf
June 06, 2018 - We feel comfortable asking questions when
something doesn’t seem right ............................. … discussed any concerns for patient recovery ................ 1 2 3 4 5 9
3
SECTION H: Background Questions … SECTION F: Overall Rating
SECTION G: Communication in the Surgery/Procedure Room
SECTION H: Background Questions
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
September 01, 2010 - Supplemental items offer users
a variety of questions that they can add to the core items in
order … The CAHPS
Team is aware that providers accustomed to obtaining patient
input through just a few questions … confirmed that survey
length does not negatively affect response rates even for
surveys with over 75 questions
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
May 01, 2017 - • Invite the patient and family members
to write questions on the whiteboard to
“talk” with the clinicians … patient and family by
providing information
• Thank the patient or family for raising
concerns
• Invite questions … They should—
• Use open-ended questions, not
questions that can be answered with a
“yes” or “no. … Doulas can also assess level of patient
understanding and help the patient or
family ask additional questions … • Advise the patient and family of a
designated contact person for their
questions and concerns.