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  1. Coaching Scenarios (pdf file)

    www.cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
    April 24, 2017 - Coaching Scenarios Coaching Workshop Coaching Scenarios 1 and 2 INSTRUCTIONS: Read the scenarios below and, among your group:  As the coach, provide constructive and purposeful feedback to the team member about the issues.  As a team member, assume an interactive role by questioning and sharing…
  2. www.cahps.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
    March 01, 2019 - for the patient even when your viewpoint is unpopular, is in opposition to another person's view, or questions … Clara, an experienced pharmacy technician, questions the drug dosage. Dr. … Types of disruptive behavior include condescending language or voice intonation, impatience with questions … , reluctance or refusal to answer questions or telephone calls, strong verbal abuse or threatening body … Answer the questions related to Mutual Support as you consider your own teamwork issue.
  3. www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6g.html
    June 01, 2014 - All questions are nearly identical except for minor wording changes to reflect adult care. … Some questions are designated as specifically related to care coordination. … Questions span 4 domains of primary care: (1) longitudinality, (2) accessibility, (3) comprehensiveness … provided), (I) family-centeredness, (J) community orientation, (K) culturally competent, (L) insurance questions … Some questions are designated as specifically related to care coordination.
  4. www.cahps.ahrq.gov/cahps/surveys-guidance/dental/about/Development-of-the-Dental-Plan-Survey.html
    April 01, 2020 - Using these three dimensions, the team began work on developing specific domains for survey questions … After narrowing the instrument down to 61 questions, the survey developers submitted it to two rounds
  5. www.cahps.ahrq.gov/ncepcr/communities/pbrn/registry/register.html
    January 01, 2022 - The registry contains less than 50 questions. … The types of questions in the registry pertain to design, size and geography of the network, the types
  6. www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
    September 01, 2020 - discussion that takes full advantage of a provider's expertise while allowing patients to communicate their questions … Ask open-ended questions. Listen actively to your patient. … Resources https://effectivehealthcare.ahrq.gov/products-tools/education-resources Other AHRQ Resources Questions
  7. www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-7.html
    September 01, 2020 - , when appropriate, in shared decisionmaking and when planning care Encourage patients to ask you questions … Explain that asking questions is a good way to learn about health problems and options for treatment. … Say, "What questions do you have for me today?"
  8. www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
    July 01, 2023 - Invite the patient and family members to write questions on the whiteboard to "talk" with the clinicians … Invite questions. … They should— Use open-ended questions, not questions that can be answered with a"yes" or "no." … Doulas can also assess level of patient understanding and help the patient or family ask additional questions … Advise the patient and family of a designated contact person for their questions and concerns.
  9. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/sensemaking/learn-from-defects-facilitator-guide.pdf
    May 01, 2017 - It helps teams ask three simple questions about the issue of patient safety on their unit: 1. … Slide 15 SAY: When learning from defects, the following questions should be used to guide the assessment … • Create a one-page summary answering the four Learn From Defects questions; • Share the summary
  10. www.cahps.ahrq.gov/cahps/cahps-database/research-datasets/index.html
    January 01, 2024 - For questions or to apply for De-identified Data: Email CAHPSDatabase@westat.com (Subject line: CAHPS … For More Information If you have questions about applying for de-identified CAHPS survey data, please
  11. www.cahps.ahrq.gov/news/newsletters/e-newsletter/874.html
    August 01, 2023 - Participants may ask questions related to their research. … Contact Information For comments or questions about AHRQ News Now, contact Bruce Seeman at Bruce.Seeman … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov
  12. www.cahps.ahrq.gov/news/newsletters/e-newsletter/878.html
    August 01, 2023 - Researchers will discuss future uses of new technologies and answer attendee questions. … Contact Information For comments or questions about AHRQ News Now, contact Bruce Seeman at Bruce.Seeman … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov
  13. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
    April 30, 2013 - As such, this guidance provides choices and questions for hospital leaders on how to implement this … A family member described the usefulness of the white board by saying, “Most of the questions are … Patients are more likely to take part in their care when clinicians encourage them to ask questions, … CAHPS Hospital Survey questions related to communication include: • Q1: During this hospital stay, … This person may not have the answers to all questions but would be able to facilitate the process of
  14. www.cahps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/practice-facilitators-effectiveness-infographic.pdf
    September 01, 2022 - Cultivate Motivation Ask open-ended questions to clarify practice goals and challenges Remain flexible
  15. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
    April 01, 2018 - at the end of the visit, ‘door knob questions.’ … You can ask more specific questions.” … Frequently Asked Questions A Frequently Asked Questions (FAQ) web page has been established to aid primary … Provide enough time to answer questions and discuss any concerns. … Provide enough time to answer questions and discuss any concerns.
  16. www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod2-slides.html
    September 01, 2020 - Review and comment on key questions and outcomes studied. Review and comment on draft report. … Questions to ask provider. Interactive patient decision aids Web-based decision aids. … List questions to ask the doctor. Often available in Spanish.
  17. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
    July 23, 2010 - Questions are welcome at any time. 2 Strategy 3: Nurse Bedside Shift Report Training (Tool 3) What … hospital stay, bedside shift report provides a specific opportunity for them to be involved and ask questions … What questions or concerns do you have about bedside shift report? … - What questions or concerns do you have about bedside shift report?   … Let the patient know that you will be back after shift report to fully answer the questions and address
  18. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-survey.pdf
    June 06, 2018 - We feel comfortable asking questions when something doesn’t seem right ............................. … discussed any concerns for patient recovery ................ 1 2 3 4 5 9 3 SECTION H: Background Questions … SECTION F: Overall Rating SECTION G: Communication in the Surgery/Procedure Room SECTION H: Background Questions
  19. PCMH Fact Sheet (pdf file)

    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
    September 01, 2010 - Supplemental items offer users a variety of questions that they can add to the core items in order … The CAHPS Team is aware that providers accustomed to obtaining patient input through just a few questions … confirmed that survey length does not negatively affect response rates even for surveys with over 75 questions
  20. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
    May 01, 2017 - • Invite the patient and family members to write questions on the whiteboard to “talk” with the clinicians … patient and family by providing information • Thank the patient or family for raising concerns • Invite questions … They should— • Use open-ended questions, not questions that can be answered with a “yes” or “no. … Doulas can also assess level of patient understanding and help the patient or family ask additional questions … • Advise the patient and family of a designated contact person for their questions and concerns.

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