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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/1-case-mix-mode-adjustments-webcast-welcome.pdf
    April 02, 2025 - June 5 1:00 – 2:00 pm ET Webcast Technical Info • Audio issues • Poor Connection • Use Q&A: For Questions … Overview of AHRQ’s CAHPS Program • The Rationale for Incorporating Case Mix and Mode Adjustments • Questions
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-welcome.pdf
    April 02, 2025 - 13 12:00 – 1:00 pm ET Webcast Technical Info • Audio issues • Poor Connection • Use Q&A: For Questions … Instruments • Responses to Current Information Needs • Use of the Surveys to Improve Patient Experience • Questions
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-intro.pdf
    April 02, 2025 - December 6 1:00 – 2:00 pm ET Webcast Technical Info • Audio issues • Poor Connection • Use Q&A: For Questions … Overview of the Child HCAHPS Survey • The Child HCAHPS Database • The Child HCAHPS Narrative Item Set • Questions
  4. www.ahrq.gov/sites/default/files/wysiwyg/sdm/share-approach/05-SHARE-Cultural-Competence.pdf
    October 25, 2024 - > Encourage patients to ask you questions. … Explain that asking questions is a good way to learn about health problems and options for treatment … Say, “What questions do you have for me today?”
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
    October 07, 2016 - Version: Drug Therapy Language: English Notes • Supplemental items: Survey users may add questions … • Maximize readability by using two columns, serif fonts for the questions, and ample white space … You are sometimes told to skip over some questions in this survey. … 1 Yes 2 No → If No, go to #48 on page 6 The remaining questions in this survey will refer to … Mark one or more. 1 Read the questions to me 2 Wrote down the answers I gave 3 Answered the questions
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/surg-eng-cancer-553a.pdf
    October 07, 2016 - Version: Cancer Surgery Language: English Notes • Supplemental items: Survey users may add questions … • Maximize readability by using two columns, serif fonts for the questions, and ample white space. … You are sometimes told to skip over some questions in this survey. … 1 Yes 2 No → If No, go to #48 on page 6 The remaining questions in this survey will refer to … Mark one or more. 1 Read the questions to me 2 Wrote down the answers I gave 3 Answered the questions
  7. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/rad-eng-cancer-551a.pdf
    October 07, 2016 - Version: Radiation Therapy Language: English Notes • Supplemental items: Survey users may add questions … • Maximize readability by using two columns, serif fonts for the questions, and ample white space … You are sometimes told to skip over some questions in this survey. … 1 Yes 2 No  If No, go to #48 on page 6 The remaining questions in this survey will refer to the … Mark one or more. 1 Read the questions to me 2 Wrote down the answers I gave 3 Answered the questions
  8. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
    April 02, 2025 - mailto:SafetyCultureSurveys@westat.com Note: Negatively worded questions should be reverse coded when … Reliability of this composite measure—Cronbach’s alpha (4 items) = .83 Note: Negatively worded questions … In this unit, staff are afraid to ask questions when something does not seem right. … Note: Negatively worded questions should be reverse coded when calculating percent “positive” response
  9. www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/teamwork-ptsafety-norms-slides.pdf
    March 18, 2025 - website • Please use the “Chat” function to engage with us throughout the webinar and to ask any questions … norms and behaviors • Work setting level results ► Assessment ► Debriefing ► Action planning 6 Questions … staff on “Science of Safety” ► Put it into the orientation curriculum • Asked frontline staff two questions … ► These questions became part of Executive Safety Rounds FOCUS ON- LEARN FROM DEFECTS What Is … Family: Patient/Fam ily questions? Goals fo r the day? Who will update pt/family? When?
  10. www.ahrq.gov/sites/default/files/wysiwyg/hai/abate/skills/patient-assessment-chg-showering.pdf
    March 01, 2022 - Questions: Please check either Yes (Y) or No (N) for each question. 1. … Y N N/A Section 12-1 – Patient Self-Showering Skills Assessment Questions: Please check either
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-steps-participation.pdf
    May 20, 2022 - at Westat performs the following technical assistance activities: ► Submission Issues: Response to questions … regarding data specifications and data submission ► Reporting Issues: Response to questions regarding … reporting products (e.g. how results are calculated, questions related to the Chartbook, and how to
  12. www.ahrq.gov/cahps/news-and-events/events/webinar-100318.html
    November 01, 2018 - Clinician & Group Survey or on its own, the Narrative Elicitation Protocol consists of 5 open-ended questions … Narrative Elicitation Protocol About the CAHPS Patient Narrative Elicitation Protocol  (PDF, 410 KB) Questions … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment
  13. www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
    July 01, 2021 - consistent with existing subheadings: In Your Own Words Add the following text before the questions … The next questions ask you to describe the care you got during your most recent in-person, phone, or … Questions in English Placement or Other Instructions C-PN1.
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-ginsberg.pdf
    June 13, 2017 - • Cancer Care: Access, Shared Decision-making, Information from providers You can add your own questions … only source of information • Include patient reports of experiences – not “satisfaction” • Include questions … rigorous scientific development and testing, as well as extensive patient and stakeholder input • Questions
  15. www.ahrq.gov/patient-safety/reports/engage/choosing.html
    April 01, 2018 - their appointment, they can write down what they would like to discuss during the office visit: their questions … It encourages patients to prepare for their appointment, to speak up, and to ask questions. … Select Be Prepared if you want to ensure that your patients ask you any questions they have and communicate
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/assess-psc-hsop-facguide.docx
    January 01, 2017 - Slide 9 HSOPS Dimensions SAY: There are 10 HSOPS dimensions, each with 3 or 4 corresponding questions … Slide 10 HSOPS Sample Questions SAY: The first dimension—supervisor or manager expectations and actions … Slide 11 HSOPS Sample Questions SAY: This slide presents a few more examples of potential sample questions … Slide 12 HSOPS Sample Questions SAY: HSOPS also produces four outcome variables. … Slide 22 Questions ASK: Are there any questions?
  17. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/Translation-Guidelines-SOPS-090222.pdf
    September 02, 2022 - You may also want to provide them the link to the Frequently Asked Questions on the SOPS website (https … Contact the SOPS User Network to request additional guidance such as any questions about the specific … about what the questions are asking and how they chose their answers … translation and possible problems in understanding, interpreting, or answering the questions. … Also, questions should be asked to assess whether 4 Agans RP, Deeb-Sossa N, Kalsbeek, WD.
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-listening-voice-of-patient-webcast-intro.pdf
    May 08, 2024 - 2024 1:00 – 2:00 pm ET Webcast Technical Info • Audio issues • Poor Connection • Use Q&A: For Questions … • Case Examples of Patient Feedback Methods for Complementing CAHPS Surveys • Panel Discussion • Questions
  19. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/1-2023hcbs-survey-webcast-shaller.pdf
    June 06, 2024 - Network June 6, 2024 3:30pm Webcast Technical Info • Audio issues • Poor Connection • Use Q&A: For Questions … Services (HCBS) Initiative sponsored by CMS and AHRQ ► HCBS CAHPS Survey ► HCBS CAHPS Database • Questions
  20. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-outpt-mhs-webcast-intro.pdf
    April 02, 2025 - 17 1:00 – 2:00 pm ET Webcast Technical Info • Audio issues • Poor connection • Use Q&A: For Questions … Surveys • Outpatient Mental Health Survey ► Purpose ► Development • Field Testing the Survey • Questions

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