-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/adult-med-eng-hp50-2152a.pdf
September 01, 2015 - Users may
customize this instrument by adding questions. … • Maximize readability by using two columns, serif fonts for the questions, and ample white
space … You are sometimes told to skip over some questions in this survey. … Mark one or
more.
1 Read the questions to me
2 Wrote down the answers I gave
3 Answered the questions … for me
4 Translated the questions into my
language
5 Helped in some other way
Thank you.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.pdf
June 02, 2025 - choices
• Involve family and friends in ways that you wish
We’re in this together
Please ask questions … This is a good
time to ask your questions. The time the doctor
visits may vary from day to day. … • If you have questions during your stay, you
can [write them down on the notebook next to
your
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-outpt-mhs-webcast-mullin.pdf
June 02, 2025 - facing staff BEFORE surveys are administered
► Many patients are concerned about privacy and may raise questions … If a
patient raises questions or concerns about the survey, please reassure
them that personal health … If patients have additional questions or concerns, please connect them
with the practice administrator
-
www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
May 01, 2017 - Be given the opportunity to have all of their questions answered. … This review reminds them of any last-minute questions. … nervous if they have questions. … provider important questions about their care. … Questions To Ask Your Doctor . September 2012.
-
www.ahrq.gov/sites/default/files/wysiwyg/sdm/share-approach/share-teachback-guide.pdf
October 09, 2024 - .
☐ Ask open-ended questions that start with “what” or “how,” and avoid questions that
result in “yes … for understanding after main points, and repeat these points throughout the
visit.
3
Teach-back questions … How to promote a teach-back
environment
Besides asking questions, you can promote teach-back in other … teach-back technique with your patients
What To Say
How To Say It
When To Use Teach-Back
Teach-back questions
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/4_Rick_Evans_slides_41-46.pdf
January 01, 2013 - place at MGH/MGPO for years (2008)
Consistent with national direction
Visit–specific version has questions … lag time allows for relatively recent
data, sufficient to implement improvements
Wrap Up
Any questions … Listens Survey on Helpfulness
Survey Results
Actions
CG-CAHPS Results - Providers
CG-CAHPS Data
Questions … Wrap Up
Any questions?
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-meps-methods.pdf
December 01, 2023 - ; attitudes about health
questions; and health status questions as measured by the 12-Item Short Form … problems; and
• Child preventive care questions. … For measures using analytic variables associated with round-specific questions (e.g., questions
from … of the four questions they completed for the 2003-2020 NHQDR. … Impairment
Scale (CIS) questions are administered in odd years.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent--insights-webcast-intro.pdf
November 19, 2019 - 3
Key Research Questions
• Can high response rates be achieved with the hard-to-reach
young adult … ► Use Q&A feature to ask for help
5
6
How to Submit Questions
• Question and Answer
► Select the
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/5-ASC_Webcast_2021-Closing.pdf
January 01, 2021 - How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - Closing
Questions
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/redtoolkitforms.docx
September 01, 2012 - (
I have questions about:
My medicines
My
pain
Feeling stressed
What other questions do … [PCP name]
I have questions about:
My medicines
My pain
Feeling stressed
What other questions … Repeat list of questions for each medicine. … If yes, repeat the set of questions. … Smith, those are all the questions I had for you. What questions do you have for me?
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-english-2.0.pdf
June 05, 2025 - o Questions added only at the end of the survey after Section E, before the
Background Questions section … Staff feel comfortable asking questions
when something doesn't seem right............. … ▼
Fair
▼
Good
▼
Very good
▼
Excellent
▼
☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5
4
Background Questions … ☐2 1 to 2 years
☐3 3 to 5 years
☐4 6 to 10 years
☐5 11 or more years
5
Background Questions … Resident Safety
Section D: Management Support for Resident Safety
Section E: Overall Ratings
Background Questions
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
June 02, 2025 - o Questions added only at the end of the survey after Section E, before the
demographic questions in … Staff feel comfortable asking questions when they are unsure about something.
B10. … Reliability of this composite—Cronbach’s alpha (3 items) = .85
Note: Negatively worded questions should … Reliability of this composite—Cronbach’s alpha (3 items) = .79
Note: Negatively worded questions should … FOR TECHNICAL ASSISTANCE OR QUESTIONS ABOUT THE COMMUNITY PHARMACY SURVEY
ON PATIENT SAFETY CULTURE,
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/phoneroleplay.docx
June 02, 2025 - CALLER: Do you mind if I ask you a few questions so I can see if there is anything I can help you with … CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Then we’ll discuss how often you’ve been able to take them and any problems or questions you might have … Smith, those are all the questions I had for you. What questions do you have for me? … PATIENT: You know, I think you answered all my questions, even ones I didn’t know I had!
-
www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/phoneroleplay.pdf
June 02, 2025 - CALLER: Do you mind if I ask you a few questions so I can see if there is anything I can help
you with … CALLER: I’m going to ask you a few questions about each one of your medicines to see if there
is anything … Then
we’ll discuss how often you’ve been able to take them and any problems or questions you might … Smith, those are all the questions I had for you. What questions do you
have for me? … PATIENT: You know, I think you answered all my questions, even ones I didn’t know I had!
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-interpreter-hpcahps-adult_2157-4a.docx
June 02, 2025 - include them only if your sample design is likely to yield a sufficient number of responses to those questions
-
www.ahrq.gov/hai/cauti-tools/cauti-icu/facil-guide/intro.html
September 01, 2015 - Start by asking questions
Who is your learner? What does he/she know about the topic? … Before each module, you will see a list of potential questions to ask. … It is not an exhaustive list, but should provide you with a place to start developing your own questions … How can you create questions that apply directly to that environment? … also recommended that you take notes of the learner’s responses, too, as it will help you anticipate questions
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-facnotes.docx
May 01, 2017 - Coaching involves listening, watching, and asking questions about what you see and hear. … Asking questions helps you understand the team’s actions and learn from the team. … We will then talk about how to give feedback to teams by asking questions. … You can use questions to help the team do this. … Slide 30
SAY:
Before you give feedback to the team, ask yourself these questions.
-
www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/chipra-medical-home-academyhealth.pdf
December 12, 2015 - Research Questions
1. … Questions? … Patient-Centered Medical Home (PCMH)
Pediatric PCMH Learning Collaborative
Research Goal
Research Questions … PMCA Category
Longitudinal Analysis Results (Question 2)
Key Conclusions
Caveats and Limitations
Questions
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
August 01, 2021 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Questions and Response Options
Placement and Other Instructions
PCMH1. … Please answer these questions about the provider named in Question 1 of this survey.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-intro-sops-action-planning-tool.pdf
January 17, 2019 - ► Use Q&A feature to ask for help
3
Submitting Questions
• Question and Answer
► Select Q&A
► Type … Submitting Questions
Today’s Speakers
Agenda