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241. New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-new_sops_diagnostic_safety-closing.pdf
     June 02, 2025 - New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Closing QUESTIONS & ANSWERS

242. Tracking Returned CAHPS Questionnaires and Assessing Their Completeness | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/tracking-returned-questionnaires.html
     August 01, 2024 - Key items are the survey questions that all respondents should answer, including: Questions confirming … The screeners for the questions included in the core composites measures. … Reportable items are the questions included in the composite and rating measures. 

243. Agenda: Patient-Reported Experience and Outcome Measures (PREMs and PROMs) in Research and Clinical Practice (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/research-meeting-agenda-prems-proms-91724.pdf
     September 17, 2024 - OBJECTIVES The goal of this meeting is to share current research and practice related to the following questions … Attendees will be asked to submit questions in advance. … In addition, sessions will include time for questions and moderated discussion. … perspectives on the role of PREMS and PROMs in research, with specific attention to the following questions … on the role of PREMS and PROMs in value-based healthcare, with specific attention to the following questions

244. Introducing the CAHPS Cancer Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
     June 13, 2017 - • Contact us with any questions. 51 www.ahrq.gov/cahps Questions or comments? … mailto:cahps1@westat.com http://www.ahrq.gov/cahps/ Q&A and Wrap-Up To Ask a Question Wrap-Up Questions

245. Service Expectations and “ALWAYS” Behaviors (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
     June 02, 2025 - presence  Ask how you can help  Inform patients of anticipated wait time  Ask if there are other questions … Service Expectations  Acknowledge patients and ask how you can help  Verify if patients have any questions … escorting them to the exam room rather than in front of them  Stop and ask patients if they have any questions … / procedure  Explain next steps needed (e.g., tests, follow-up appointment, etc.)  Check for questions

246. Gap Analysis for MRSA Prevention (Unit-Level) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/122-unit-level-gap-analysis.pdf
     June 02, 2025 - Weekly  Monthly  Quarterly  Other  Feedback about adherence not available to the unit [QUESTIONS

247. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2025 - Key Questions: How effective is a quality improvement intervention in improving patient engagement and … Key Questions: What are the perspectives of Spanish-preferring patients about their care when provided … Key Questions: What is the added value of the CAHPS Clinician & Group Narrative Item Set compared to … conventional open-ended questions? … those described in responses to open-ended questions.

248. CAHPS (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh_items_cg-cahps-child-survey_2358-2a.docx
     June 02, 2025 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Questions Placement and Other Instructions PCMH1. … Please answer these questions about the provider named in Question 1 of this survey.

249. Strategy 4: IDEA Discharge Planning (Tool 4) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
     June 02, 2025 - support – Worried about their ability to take care of themselves or the patient – Hesitant to ask questions … May prioritize functioning and quality of life (e.g., activities and diet) • May not know all the questions … patient – Let the patient and family know that they can use the white board in the room to write questions … be sure you explained things well • Tips for teach back: – Start slowly – Do not ask yes or no questions … • For questions or more information – [Insert name, phone number, and email] 32 Strategy 4: IDEAL

250. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/sopsvaluewebcast-closing.pdf
     June 02, 2025 - Additional questions or comments? … Additional Questions or Comments?

251. Approaches to Address the Health of Specific Patient Populations in Primary Care: Slide Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/webinars/specific-pt-populations-slides.pdf
     May 01, 2025 - birth) ► Age 18 or older ► Able to take survey in English or Spanish ► Had to complete the 22 CHOICEs questions … my labor ► I felt the plan for managing my labor pain was what I wanted 41 Findings: Difficult questions … reference for how communication in primary care functions with communication in the hospital 43 Questions … 44 Please post your questions in the chat! … Findings: Difficult questions Value and Impact Questions Thank you

252. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and … about their experience with a provider and his/her office staff • Complements the closed-ended survey questions … • I use open-ended questions administered on their own (e.g., via comment cards or a stand-alone

253. Evaluating the Results of a Quality Reporting Project | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/assess/what-you-evaluate/results.html
     November 01, 2018 - Questions addressed by this evaluation included: Are California health care consumers using California … Questions To Assess Results An evaluation of results could focus on a variety of questions. … To learn which methods would be most appropriate to answer questions about results, go to Data Collection … Methods: Matching Questions to Methods . … You may get different responses from different audience segments, so you may need to refine the questions

254. CAHPS Clinician & Group Survey Comparison (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
     June 02, 2025 - Provider identification The questions in this survey will refer to the provider named in Question … The questions in this survey will refer to the provider named in Question 1 as “this provider.” … As you answer these questions, please think of the in-person, phone, and video visits you had with

255. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
     June 02, 2025 - ► Use Q&A feature to ask for help 2 Submitting Questions • Question and Answer ► Select Q&A ► Type … Submitting Questions Today’s Speakers Agenda

256. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/6_dale_shaller-closing.pdf
     June 02, 2025 - Questions or comments?

257. SOPS™ Best Practices for Web-based SOPS Surveys Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
     June 12, 2019 - Lastly, we recommend numbering the questions in the grid so that users can identify the different questions … convert your grid questions into single-item questions. … So, just allowing them to skip questions or not answer questions helps them to feel more comfortable … questions in the Q&A box. … Let's see if we have any more questions. I'm going to go up.

258. Draft Interview Protocol: HH4M Interviews With Cooperative Members Round 1 of 2 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/115-michigan-hh4m-coop-1st-round-interview-protocol.pdf
     June 02, 2025 - I have a number of questions for you about the HH4M Cooperative, its goals, and your perceptions about … You may stop the interview at any time or decline to answer specific questions. … Do you have any questions before we begin? … If you are more comfortable answering the questions with respect to just your workgroup, that would … We have reached the end of my questions.

259. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Fagnan & Rollins (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/fagnan-reflections-perceptions-mosops.pdf
     June 02, 2025 - A good presentation to staff and time for questions assured a higher response rate. … ” • “The staff were very enthusiastic when starting the survey, realizing that it asks great questions … (point-of-contact) • Yes—86% (n=126); No—4% (n=6); Missing—10% (n=14) • If no, what additional questions …  The most common questions were about how to do the survey again. …  There was some confusion in how to understand the negatively worded questions.

260. AHRQ Hospital Survey on Patient Safety Culture: Items and Dimensions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops-items-composites.pdf
     June 02, 2025 - o Questions added only at the end of the survey after Section G, before the demographic questions in … Note: Negatively worded questions should be reverse coded when calculating percent “positive” response … Staff are afraid to ask questions when something does not seem right. (negatively worded) 8. … (negatively worded) Note: Negatively worded questions should be reverse coded when calculating percent … Note: Negatively worded questions should be reverse coded when calculating percent “positive” response