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www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2025 - Answer all the questions by checking the box next to your response. HOSPITAL USE 1. … APPOINTMENTS These next questions are about any appointments you had after you left the hospital on { … _____________________________________________________________________________ These next questions ask … During this hospital stay, how often were your questions answered to your satisfaction? … After the call, all of my questions about my medical care were answered. ___ Strongly disagree ___ Disagree
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/phoneroleplay.pdf
April 07, 2025 - CALLER: Do you mind if I ask you a few questions so I can see if there is anything I can help
you with … CALLER: I’m going to ask you a few questions about each one of your medicines to see if there
is anything … Then
we’ll discuss how often you’ve been able to take them and any problems or questions you might … Smith, those are all the questions I had for you. What questions do you
have for me? … PATIENT: You know, I think you answered all my questions, even ones I didn’t know I had!
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - • Maximize readability by using two columns, serif fonts for the questions, and ample white
space … You are sometimes told to skip over some questions in this survey. … You will be
asked about your own experience during this
hospital stay in later questions.
8. … During this hospital stay, how often did
your child’s nurses encourage your child to
ask questions? … Mark one or
more.
1 Read the questions to me
2 Wrote down the answers I gave
3 Answered the questions
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
June 13, 2017 - • Contact us with any questions.
51
www.ahrq.gov/cahps
Questions or comments? … mailto:cahps1@westat.com
http://www.ahrq.gov/cahps/
Q&A and Wrap-Up
To Ask a Question
Wrap-Up
Questions
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
March 09, 2007 - . 1
Conventions Used in This Document ................................... 1
Introductory Script and Questions … • All questions should include a “REFUSED” (“REF”) response option,
which can be on the interviewer … If you agree to take part, we would ask you some questions about your
satisfaction with your nursing … You can skip over any questions you don’t want to answer and you can
stop participating at any time. … Do you have any questions before we start?
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www.ahrq.gov/sites/default/files/wysiwyg/sdm/share-approach/share-teachback-guide.pdf
October 09, 2024 - .
☐ Ask open-ended questions that start with “what” or “how,” and avoid questions that
result in “yes … for understanding after main points, and repeat these points throughout the
visit.
3
Teach-back questions … How to promote a teach-back
environment
Besides asking questions, you can promote teach-back in other … teach-back technique with your patients
What To Say
How To Say It
When To Use Teach-Back
Teach-back questions
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
April 02, 2025 - Measures
• Yes they are very good, but not all the time are they nice at
the front, they answer our questions
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-h.pdf
July 07, 2017 - Doc Talk Cards)
Another tactic is to encourage patients to write down questions they wish to ask their … Typically, patients are asked to generate two to five questions about their medical
problems or their … The cards are often designed to prompt patients for questions by
listing topic areas such as symptoms … These questions can be attached
to the patient’s chart for the physician’s review. … Examples include the following:
• Questions To Ask Your Doctor. September 2012.
-
www.ahrq.gov/sdoh/practice-improvement.html
August 01, 2023 - they studied that are still in use:
HealthBegins Upstream Risks Screening Tool (PDF) includes questions … for Responding to and Assessing Patients' Assets, Risks, and Experiences (PRAPARE) includes 17 core questions … and 4 optional questions about SDOH.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/MO_Items-Composite_Measures.pdf
April 02, 2025 - Staff are afraid to ask questions when something does not seem right. (negatively worded)
D10. … Reliability of this composite measure—Cronbach’s alpha (4 items) = .77
Note: Negatively worded questions … Reliability of this composite measure—Cronbach’s alpha (4 items) = .78
Note: Negatively worded questions … FOR TECHNICAL ASSISTANCE OR QUESTIONS ABOUT THE MEDICAL OFFICE SURVEY ON PATIENT SAFETY
CULTURE, PLEASE … Note: Negatively worded questions should be reverse coded when calculating percent “positive” response
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-new_sops_diagnostic_safety-closing.pdf
April 02, 2025 - New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Closing
QUESTIONS & ANSWERS
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d7_combo_implementationmeasurement.docx
January 01, 2016 - In the example below, each of the four best practices is captured by a number of questions that would … Follow Protocol for Insertion: questions A3, A4, A5, A9, A10, A11
Site Selection: question A8
Maximal … Barrier Precautions and Skin Preparation: questions A6, A7
Daily Monitoring and Assessment: question … The procedure is not started until all questions or concerns are resolved.”
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/effects-costs-enrollees-vonglahn-20120101-transcript.pdf
April 02, 2025 - So to examine that hypothesis, we added several questions, supplemental questions, to the CAHPS
survey … and the 2009 reporting year survey, and those questions were reaching to the issue of “did
you as a … Lise Rybowski
So what kinds of analyses did you do with those new questions then? … looked at their ratings across
what we think of as more of the delivery system and doctor-centric questions … in CAHPS, like the
communication questions, the preventive care questions, and so forth, there was
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/07-pt-narratives-support-px-strategy-closing.pdf
September 01, 2024 - Narratives Can Support Your Patient Experience Strategy (Webcast) - Closing
CAHPS Updates
24
Questions … pediatric inpatient experiences yield substantial
information beyond answers to closed-ended CAHPS survey questions … Hospital
Pediatrics., 13(4), 345-356.
29
CAHPS Updates
Questions or Comments?
THANK YOU!
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/d7_pdi_implementationmeasurement.docx
January 01, 2016 - In the example below, each of the four best practices is captured by a number of questions that would … allow you to measure the implementation of the best practice:
(1) Follow Protocol for Insertion: questions … A9, A10, A11
(2) Site Selection: question A8
(3) Maximal Barrier Precautions and Skin Preparation: questions … The procedure is not started until all questions or concerns are resolved.”
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/6-2023hcbs-survey-webcast-closing.pdf
April 02, 2025 - Q&A
► Type a question in the box that opens
34
CAHPS Updates
Sign up for email updates
35
Questions … hcbscahps-appk-data-analysis-guide.pdf
mailto:HCBSMeasures@Lewin.com
Q&A
How to Ask a Question
CAHPS Updates
Questions
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-info-english-557-6a.docx
April 02, 2025 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Questions
Placement and Other Instructions
N-INF1.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/pruhealing/puh-factraining-guide.pdf
April 02, 2025 - Trainer Note: Engage participants in a discussion using the
questions below. … Customize the questions to fit the audience. … It is important for you to become familiar with each report so you
can answer questions. … Discussion
questions are tailored to the On-Time adverse event being
addressed. … How would you respond to questions regarding the accuracy
of the reports?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/ontimefallpxoverview-ig.pdf
April 02, 2025 - Trainer Note: Engage participants in a discussion using the
questions below. … Customize the questions to fit the audience. … This section also includes
questions on what types of training have been offered. … Discussion
questions are tailored to the On-Time adverse event of interest. … How would you respond to questions regarding the accuracy
of the reports?
-
www.ahrq.gov/research/findings/final-reports/iomracereport/reldata4a.html
May 01, 2018 - Estimates of Populations Needing Language Services
Census questions provide a starting point for … The same questions will be posed in Census 2010 and on the American Community Surveys. … The Census asks no questions about reading or writing ability in English. … HHS describes LEP persons more broadly than the Census questions, which focus on spoken English. … Approaches to Eliciting Language Needs
The subcommittee considered different approaches to questions