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61. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
    April 01, 2023 - Doc Talk Cards) Another tactic is to encourage patients to write down questions they wish to ask their … Typically, patients are asked to generate two to five questions about their medical problems or their … The cards are often designed to prompt patients for questions by listing topic areas such as symptoms … These questions can be attached to the patient's chart for the physician's review. … Examples include the following: Questions To Ask Your Doctor . September 2012.

62. An Update on the CAHPS Patient Narrative Item Sets - Closing (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-closing-slides.pdf
    December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Closing QUESTIONS AND ANSWERS 29 How to Ask … opens ► Make sure “All Panelists” is selected 30 CAHPS Updates Sign up for email updates 31 Questions

63. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - Use the space to write additional questions or answers to your questions. … • Ask questions again until you understand the answers. … You may have other questions or concerns that are not in this checklist. … • Who do I call if I have questions or problems when I get home? …  My doctors or nurses answered questions that are important to me and my family.

64. Conducting Cognitive Testing for Health Care Quality Reports | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/talkingquality/resources/cognitive/index.html
    September 01, 2019 - The method was originally developed as a tool for selecting and refining survey questions and response … The questions should be designed to reveal differences between what you, the sponsor, think the materials … Asking Questions: The interviewer asks direct questions to learn how respondents interpret what they're … It is important for questions to be open-ended and not leading. … Checking on Comprehension While it’s tempting to gauge comprehension by asking direct questions about

65. Strategy 4: IDEA Discharge Planning (Tool 2b) (doc file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - This booklet has a checklist, questions to ask your doctor or nurse, and space to write. … Use the space to write additional questions or answers to your questions. … Ask questions again until you understand the answers. … You may have other questions or concerns that are not in this checklist. … Who do I call if I have questions or problems when I get home?

66. CAHPS Elicitation Protocol Webcast (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
    January 01, 2017 - A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and … about their experience with a provider and his/her office staff • Complements the closed-ended survey questions … • I use open-ended questions administered on their own (e.g., via comment cards or a stand-alone

67. Tools To Improve Diagnostic Safety | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/diagnostic-safety/tools/index.html
    March 01, 2024 - Questions Are the Answer : Asking questions about a diagnosis or other aspects of care is a step that … One of the best ways to communicate with your doctor and health care team is by asking questions. … Because time is limited during medical appointments, you will feel less rushed if you prepare your questions … These AHRQ resources demonstrate how asking questions can improve care with tips on how to communicate

68. TO (doc file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d7_combo_implementationmeasurement.docx
    January 01, 2016 - In the example below, each of the four best practices is captured by a number of questions that would … Follow Protocol for Insertion: questions A3, A4, A5, A9, A10, A11 Site Selection: question A8 Maximal … Barrier Precautions and Skin Preparation: questions A6, A7 Daily Monitoring and Assessment: question … The procedure is not started until all questions or concerns are resolved.”

69. CAHPS Elicitation Protocol Webcast (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - frame for the survey • To facilitate linking of narrative responses to responses to closed-ended questions … Incorporating Items Into the Survey • Core Items + Supplemental Items = CAHPS Survey • Place narrative questions … eliminate any information that is potentially identifiable • Suggested insert: Our survey includes some questions … of responses: Depends on sampling method • Acknowledging CAHPS 40 www.ahrq.gov/cahps Research Questions … Emails Vendors’ Role in Managing Content Administering the Elicitation Protocol on Its Own Research Questions

70. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (doc file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
    March 09, 2007 - · All questions should include a “REFUSED” (“REF”) response option, which can be on the interviewer … Introductory Script and Questions [AFTER LOCATING RESIDENT, INTRODUCE SELF & BRIEFLY INTRODUCE SURVEY … If you agree to take part, we would ask you some questions about your satisfaction with your nursing … You can skip over any questions you don’t want to answer and you can stop participating at any time. … Do you have any questions before we start? [ANSWER ANY QUESTIONS, THEN GO TO QUESTION 1.]

71. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - ........................................................................... 2 Questions in the CAHPS … • The structure and flow of the questions. … • How these questions were developed. … The CAHPS team strongly recommends against reordering the questions or selecting a subset of the questions … The questions in the Adult version of the Elicitation Protocol are listed below.

72. Gap Analysis Facilitator's Guide | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
    August 01, 2022 - The agenda may include a participant welcome, review of goals of the session, introductions, questions … To produce more consistently useful results, the facilitator should use structured interview questions … Go to Appendix B for Gap Analysis Structured Interview Questions. … A coding system can be used to tally the responses to the questions. … Questions can then be ranked from lowest to highest.

73. Understanding SOPS® Surveys: A Primer for New Users - Closing (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-closing.pdf
    January 26, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing Questions & Answers How to Ask

74. CAHPS Clinician & Group Survey Comparison (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
    July 27, 2021 - Provider identification The questions in this survey will refer to the provider named in Question … The questions in this survey will refer to the provider named in Question 1 as “this provider.” … As you answer these questions, please think of the in-person, phone, and video visits you had with

75. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - Please tell us what you want and need, ask questions, and share any concerns you have about your health … Please feel free to write notes, questions, or concerns on the white board. Here is the pen.” … React positively when people ask questions, volunteer information, share concerns, or want to take part … “What questions do you have?” Try to see the experience through the patient’s and family’s eyes. … This can lead to questions, concerns, or anxieties.

76. Tool: Handoff | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
    May 01, 2023 - Opportunity to ask questions and review: Handoffs are a good time to have a new pair of eyes evaluate … They should also allow questions that may allow the receiver to clarify key information or to call attention … off-going resident then gives the receiving resident an opportunity to repeat the plan back and ask any questions … Afterwards, consider how you would answer these questions: What went well in the handoff in this video … received would have further confirmed that the receiver had the needed information and did not have any questions

77. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
    October 29, 2018 - Measures • Yes they are very good, but not all the time are they nice at the front, they answer our questions

78. Provide Intermediaries To Help Consumers Use Quality Information | Agency for Healthcare Research and Quality
    teamstepps.ahrq.gov/talkingquality/explain/support/provide-access.html
    January 01, 2023 - critical resource you may be able to provide is access to an informed individual who can answer users' questions … Make sure they know where to get information on related questions and concerns that consumers may raise … include: Providing a call-in number or email address where intermediaries can get answers to specific questions

79. Mod5-Disclosure-Checklist (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - ■ Designate an organizational contact person the patient and family can reach with questions or concerns … ■ Anticipate likely questions from the patient/family. 2 – Disclosure Checklist ■ Rehearse (in … ■ Ask if there are any final questions and provide responses; if unable to answer, promise to follow … ■ Give direct answers to the patient’s questions. … – If you do not know the answer to the patient’s questions, state this directly and explain your plan

80. CAHPS Narrative Item Set for the Clinician & Group Survey (pdf file)
    teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
    June 01, 2021 - to Coordinate Patient Care Helpful, Courteous, and Respectful Office Staff The five open-ended questions … What You Gain from These Questions CAHPS Clinician & Group Composite Measures ++ Actionable … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment