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talkingquality.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
September 01, 2012 - Questions for
Dr. … See your doctor and ask questions. … If yes, repeat the set of questions. … Smith, those are all the questions I had for you. What questions do you
have for me? … You do not need to
answer these questions.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - • Contact us with any questions.
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http://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance … about_patient_narratives_elicitation_protocol_cg30_2315.pdf
mailto:cahps1@westat.com
www.ahrq.gov/cahps
Questions … www.ahrq.gov/cahps/
56
mailto:cahps1@westat.com
http://www.ahrq.gov/cahps/
To Ask a Question
Wrap-Up
Questions
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talkingquality.ahrq.gov/health-literacy/improve/precautions/tool3.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Refer to the Questions for Discussion and Moderator's Guide for guidance on running the session.
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talkingquality.ahrq.gov/talkingquality/assess/what-you-evaluate/process.html
November 01, 2018 - It is designed to help you learn and improve by answering a number of important questions. … Questions About the Planning Process
How well did your original plan work out? … Questions About the Development of the Report
What did you learn about your audience? … Questions About the Distribution and Promotion of Your Report
If you did a print report, did your distribution … You might want to undertake a formative evaluation to address these questions:
Is your plan being carried
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d7_combo_implementationmeasurement.docx
January 01, 2016 - In the example below, each of the four best practices is captured by a number of questions that would … Follow Protocol for Insertion: questions A3, A4, A5, A9, A10, A11
Site Selection: question A8
Maximal … Barrier Precautions and Skin Preparation: questions A6, A7
Daily Monitoring and Assessment: question … The procedure is not started until all questions or concerns are resolved.”
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - frame for the survey
• To facilitate linking of narrative responses to responses
to closed-ended questions … Incorporating Items Into the Survey
• Core Items + Supplemental Items = CAHPS Survey
• Place narrative questions … eliminate any information that is potentially
identifiable
• Suggested insert:
Our survey includes some questions … of responses: Depends on sampling method
• Acknowledging CAHPS
40
www.ahrq.gov/cahps
Research Questions … Emails
Vendors’ Role in Managing Content
Administering the Elicitation Protocol on Its Own
Research Questions
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
November 28, 2016 - include them only if your sample design is likely to yield a sufficient number of
responses to those questions … Items
Population: Adult
11/4/2016 Page 2
Document No. 557a
www.ahrq.gov/cahps
Topic: Access
Questions … Adult
11/4/2016 Page 3
Document No. 557a
www.ahrq.gov/cahps
Topic: Information from Providers
Questions … Adult
11/4/2016 Page 4
Document No. 557a
www.ahrq.gov/cahps
Topic: Shared Decision Making
Questions … 3 No
After SDM4
CAHPS® Cancer Care Survey Supplemental Items
Population: Adult
Page 5
Questions
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
March 09, 2007 - · All questions should include a “REFUSED” (“REF”) response option, which can be on the interviewer … Introductory Script and Questions
[AFTER LOCATING RESIDENT, INTRODUCE SELF & BRIEFLY INTRODUCE SURVEY … If you agree to take part, we would ask you some questions about your satisfaction with your nursing … You can skip over any questions you don’t want to answer and you can stop participating at any time. … Do you have any questions before we start?
[ANSWER ANY QUESTIONS, THEN GO TO QUESTION 1.]
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - ........................................................................... 2
Questions in the CAHPS … • The structure and flow of the questions. … • How these questions were developed. … The CAHPS team strongly recommends against
reordering the questions or selecting a subset of the questions … The questions in the Adult version of the Elicitation Protocol are listed below.
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talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
August 01, 2022 - Designate an organizational contact person the patient and family can reach with questions or concerns … Anticipate likely questions from the patient/family.
… Ask if there are any final questions and provide responses; if unable to answer, promise to follow up … GIVE direct answers to the patient's questions. … If you do not know the answer to the patient's questions, state this directly and explain your plan to
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talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
August 01, 2022 - The agenda may include a participant welcome, review of goals of the session, introductions, questions … To produce more consistently useful results, the facilitator should use structured interview questions … Go to Appendix B for Gap Analysis Structured Interview Questions. … A coding system can be used to tally the responses to the questions. … Questions can then be ranked from lowest to highest.
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talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - Give direct answers to the patient's and/or family's questions, if you have them. … Always show sincere interest in the patient's and/or family's questions and concerns. … Designate a contact person they can reach with questions or concerns. … Many times the questions are a stand-in for a deeper concern. … questions.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-closing.pdf
January 26, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing
Questions & Answers
How to Ask
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - Provider
identification
The questions in this survey
will refer to the provider
named in Question … The questions in this survey will
refer to the provider named in
Question 1 as “this provider.” … As
you answer these questions,
please think of the in-person,
phone, and video visits you had
with
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - Please tell us what you want and need, ask questions, and share any concerns you have about your health … Please feel free to write notes, questions, or concerns on the white board. Here is the pen.” … React positively when people ask questions, volunteer information, share concerns, or want to take part … “What questions do you have?”
Try to see the experience through the patient’s and family’s eyes. … This can lead to questions, concerns, or anxieties.
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talkingquality.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
May 01, 2023 - Opportunity to ask questions and review: Handoffs are a good time to have a new pair of eyes evaluate … They should also allow questions that may allow the receiver to clarify key information or to call attention … off-going resident then gives the receiving resident an opportunity to repeat the plan back and ask any questions … Afterwards, consider how you would answer these questions:
What went well in the handoff in this video … received would have further confirmed that the receiver had the needed information and did not have any questions
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
October 29, 2018 - Measures
• Yes they are very good, but not all the time are they nice at
the front, they answer our questions
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talkingquality.ahrq.gov/talkingquality/explain/support/provide-access.html
January 01, 2023 - critical resource you may be able to provide is access to an informed individual who can answer users' questions … Make sure they know where to get information on related questions and concerns that consumers may raise … include:
Providing a call-in number or email address where intermediaries can get answers to specific questions
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - ■ Designate an organizational contact person the patient and family can reach with questions or concerns … ■ Anticipate likely questions from the patient/family.
2 – Disclosure Checklist
■ Rehearse (in … ■ Ask if there are any final questions and provide responses; if unable to answer, promise to follow … ■ Give direct answers to the patient’s questions. … – If you do not know the answer to the patient’s questions, state this directly and explain your plan
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - to Coordinate Patient Care
Helpful, Courteous, and
Respectful Office Staff
The five open-ended questions … What You Gain from These Questions
CAHPS
Clinician &
Group
Composite
Measures
++
Actionable … CAHPS and Comments: How
Closed-Ended Survey Questions and Narrative Accounts Interact in the
Assessment