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61. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
    November 01, 2023 - in the CAHPS Child Hospital Narrative Item Set (Appendix A) to supplement the closed-ended questions … The number, sequence, and wording of the questions in the Child Hospital Narrative Item Set reflect … Reasons to Ask All Questions in the Prescribed Order There are several reasons to treat the question … First, the questions were designed specifically to lead respondents through the telling of a story … When using the Child Hospital Narrative Items (or any other open-ended questions), it is especially

62. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/quality-improvement/research/index.html
    March 01, 2024 - Key Questions: How effective is a quality improvement intervention in improving patient engagement … Key Questions: What are the perspectives of Spanish-preferring patients about their care when provided … Key Questions: What is the added value of the CAHPS Clinician & Group Narrative Item Set compared … to conventional open-ended questions? … that overlap with those described in responses to open-ended questions, and how emotional traumas

63. Making Informed Consent an Informed Choice: Training for Health Care Professionals Audio Script | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
    September 01, 2020 - I didn't ask all the right questions. … But I still had lots of questions. … Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying to anticipate questions. … What other questions do you have?

64. TeamSTEPPS Video Debrief Guide: CUS and Teach-Back on Inpatient Medical Unit (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-teach-back-inpatient-medical-guide.pdf
    August 31, 2023 - Discussion Questions 1. … The interpreter allows the patient and family to listen and ask questions without concerns about misinterpretation … There was ample time for both the patient and the family member (patient’s daughter) to ask questions … Inpatient Medical Unit Video Objective TeamSTEPPS Tool or Concept Brief Video Description Discussion Questions

65. Strategy 4: IDEA Discharge Planning (Tool 2a) (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
    May 22, 2013 -  My doctors or nurses answered all of my questions. … You may have other questions or concerns that are not in this checklist. … • Ask questions until you understand and get the answers you need. … • Who do I call if I have questions or problems when I get home? … Ask:  My doctors or nurses answered all of my questions.

66. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - We can open things up for questions. … A number of questions relate to the suitability of these five questions for use with health plans, or … Here's another questions, Mark, I think for you. It relates to the wording of the questions. … The questions sound really complex, if you’re used to designing surveys for closed-ended questions, including … They all work as open-ended questions.

67. AHCP Template for Manual Creation: English-Speaking Patients (pdf file)
    talkingquality.ahrq.gov/sites/default/files/publications/files/ahcptemplen.pdf
    February 14, 2013 - information] {If applicable, include:} TRY TO QUIT SMOKING: call [contact information] 7 Questions … [PCP name] I have questions about: _____________________________________________________________ … ________________ ________________________________________________________________ What other questions … Care Plan for: [patient name]Discharge Date: [discharge date EACH DAY follow this schedule:MEDICINES Questions

68. Strategy 4: IDEA Discharge Planning (Tool 2a) (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
    February 24, 2011 - My doctors or nurses answered all of my questions. … You may have other questions or concerns that are not in this checklist. … Please ask us your questions. Make sure you have your answers before you leave. … Ask questions until you understand and get the answers you need. … Who do I call if I have questions or problems when I get home?

69. Strategy 2: Communicating to Improve Quality (Tool 2) (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
    February 24, 2011 - We want you to ask questions, understand the answers, share observations, and be an active partner in … questions about your care in the hospital. … Asking questions is not always easy. Use these suggestions to help: Be prepared. … Keep a notebook in your room and write down questions as you think of them. … Ask questions about your medicines.

70. Strategy 6H: Tools To Help Patients Communicate Their Needs | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
    April 01, 2023 - Doc Talk Cards) Another tactic is to encourage patients to write down questions they wish to ask their … Typically, patients are asked to generate two to five questions about their medical problems or their … The cards are often designed to prompt patients for questions by listing topic areas such as symptoms … These questions can be attached to the patient's chart for the physician's review. … Examples include the following: Questions To Ask Your Doctor . September 2012.

71. Advancing the Science and Implementation of Patient Narrative Elicitation and Reporting | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
    August 01, 2019 - The following summary focuses on key questions and issues identified in the discussion. … Key Questions and Issues Narrative Elicitation Framing of the invitation: Would the breadth and … Elicitation burden vs. motivation: With regard to the number of questions in the protocol, how can we … For example, what information would be lost if we were to reduce the number of questions from, say, 5 … Distinguishing between clinician vs. teams vs. system: Most surveys and open-ended questions are focused

72. Microsoft Word - Be Prepared_PrepCard_V5.docx (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/patient-safety/patient-prep-card.pdf
    November 30, 2016 - . ____________________________________ My questions are… My health goals are… Your … Date: ________________________ at: _______________AM[ ] PM[ ] 1: 2: 3: My questions are … 1: My questions are 2: My questions are 3: My health goals are 1: My health goals are 2: Date

73. An Update on the CAHPS Patient Narrative Item Sets - Closing (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-closing-slides.pdf
    December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Closing QUESTIONS AND ANSWERS 29 How to Ask … opens ► Make sure “All Panelists” is selected 30 CAHPS Updates Sign up for email updates 31 Questions

74. Strategy 4: IDEA Discharge Planning (Tool 2b) (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - Use the space to write additional questions or answers to your questions. … • Ask questions again until you understand the answers. … You may have other questions or concerns that are not in this checklist. … • Who do I call if I have questions or problems when I get home? …  My doctors or nurses answered questions that are important to me and my family.

75. Conducting Cognitive Testing for Health Care Quality Reports | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/talkingquality/resources/cognitive/index.html
    September 01, 2019 - The method was originally developed as a tool for selecting and refining survey questions and response … The questions should be designed to reveal differences between what you, the sponsor, think the materials … Asking Questions: The interviewer asks direct questions to learn how respondents interpret what they're … It is important for questions to be open-ended and not leading. … Checking on Comprehension While it’s tempting to gauge comprehension by asking direct questions about

76. Strategy 4: IDEA Discharge Planning (Tool 2b) (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - This booklet has a checklist, questions to ask your doctor or nurse, and space to write. … Use the space to write additional questions or answers to your questions. … Ask questions again until you understand the answers. … You may have other questions or concerns that are not in this checklist. … Who do I call if I have questions or problems when I get home?

77. After Hospital Care Plan for: Oscar Sanchez [Sample] (pdf file)
    talkingquality.ahrq.gov/sites/default/files/publications/files/ahcpsample.pdf
    September 01, 2012 - Questions for Dr. … Avery For my appointment on Wednesday, August 8 th , at 11:30 am I have questions about: __ … _____________________________ ___________________________________________________ What other questions … See your doctor and ask questions. 11 My Medical Problem: High Blood Pressure High … See your doctor and ask questions.

78. CAHPS Elicitation Protocol Webcast (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
    January 01, 2017 - A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and … about their experience with a provider and his/her office staff • Complements the closed-ended survey questions … • I use open-ended questions administered on their own (e.g., via comment cards or a stand-alone

79. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
    talkingquality.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
    February 14, 2013 - CALLER: Do you have any questions for me about your main problem [diagnosis]? … Repeat list of questions for each medicine. … If yes, repeat the set of questions. … What questions can I answer for you? If none, CALLER: Thank you and have a good day. … If the patient has questions, answer them.

80. Tools To Improve Diagnostic Safety | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/diagnostic-safety/tools/index.html
    March 01, 2024 - Questions Are the Answer : Asking questions about a diagnosis or other aspects of care is a step that … One of the best ways to communicate with your doctor and health care team is by asking questions. … Because time is limited during medical appointments, you will feel less rushed if you prepare your questions … These AHRQ resources demonstrate how asking questions can improve care with tips on how to communicate