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  1. talkingquality.ahrq.gov/policy/privacy.html
    November 01, 2017 - is responsible for the business requirements of the data maintained in the system, for answering any questions … Individuals that have questions about these procedures, or about their information, may also contact … is responsible for the business requirements of the data maintained in the system, for answering any questions … is responsible for the business requirements of the data maintained in the system, for answering any questions … Contact Information: Senior Agency Official for Privacy Individuals that have questions about the information
  2. talkingquality.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
    October 01, 2021 - often leave their provider’s office without understanding what they’ve been told or with unanswered questions … The Question Builder —lets people create a list of questions that they can take to medical appointments
  3. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - And the second way is that we can take specific questions and start to dive a little bit deeper into … really generated some strong responses from people because they weren’t sure if these were the right questions … able to do this in a way that was really rigorous and what would be the result of looking at those questions … is good communication surrounding the visit and so we really focused on some of the communication questions … So we tried to look at things that were correlated with that and we felt the communication questions
  4. talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-6.html
    September 01, 2020 - . ___ Ask open-ended questions that start with "what" or "how" and avoid questions that result in "yes … Teach-back questions for shared decisionmaking Try these examples with your patients "We talked about … Promote a teach-back environment Besides asking questions, there are other ways to promote teach-back
  5. talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
    April 01, 2011 - Invite the patient and family to use the white board in the room to write questions or concerns Ask … open-ended questions to elicit questions and concerns Use the Be Prepared to Go Home Checklist and Booklet … Nurses reviewed the booklets with patients before discharge to address any remaining questions. … Throughout their hospital stay, nurses encouraged patients to read the booklet and ask questions. … Nursing assistants helped patients write questions in their discharge booklets.
  6. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
    January 01, 2023 - Questions or comments regarding this Chartbook or the Child HCAHPS Survey Database may be directed to … Note, the number of respondents to specific questions may be less than the total number of respondents … Possible reasons include non-response producing missing data, some questions only being applicable to … *Involving Teens in Their Care questions were only answered by respondents with children thirteen years … Involving Teens in Their Care questions were only answered by respondents with children thirteen years
  7. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
    October 30, 2017 - where patients feel comfortable discussing their health care concerns (e.g., by showing interest in questions … The CAHPS team does not recommend including scores for individual questions in the item set outside … Another is that many of the questions in this item set are designed to help hospitals identify the drivers … Items in the CAHPS Health Literacy Item Set for Hospitals The table below lists the individual questions … Set for Hospitals Survey Item H-HL14 Doctors interrupted patient H-HL15 Doctors answered all questions
  8. talkingquality.ahrq.gov/patient-safety/reports/engage/choosing.html
    April 01, 2018 - their appointment, they can write down what they would like to discuss during the office visit: their questions … It encourages patients to prepare for their appointment, to speak up, and to ask questions. … Select Be Prepared if you want to ensure that your patients ask you any questions they have and communicate
  9. talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module12/igpracticeteach.html
    March 01, 2014 - Ask: Any questions before we start? … Discuss participants' feedback for 2 minutes, using the Discussion questions below. … Instructor Note: At the end of the activity, you may want to ask if the participants have any questions
  10. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
    October 30, 2020 - months but less than 6 months 4 At least 6 months but less than 1 year 5 1 year or more These questions … Mark one or more. 1 Read the questions to me 2 Wrote down the answers I gave 3 Answered the questions … for me 4 Translated the questions into my language 5 Helped in some other way Thank you.
  11. talkingquality.ahrq.gov/teamstepps-program/curriculum/situation/teach/two-day.html
    February 01, 2024 - returned, use Slide 3, “Situation Monitoring Exercise: Discuss Rebuilding Your Tower” to discuss the questions … Small Group Discussion,” is displayed, give the teams 5 minutes to address the three process discussion questions … Then lead the group discussion to get responses to the questions. … the discussion of situation monitoring by asking the groups to return to the Worksheet and answer the questions
  12. talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
    March 01, 2020 - The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … These questions were selected because they measure processes of care that patients and members use to … However, that does not mean it will be easy to translate the questions into standards that your staff … Interactive Voice Response (IVR) system to enable members to get quick answers to the most frequently asked questions … Developed and implemented Web-based FAQ (frequently asked questions) materials, downloadable member materials
  13. talkingquality.ahrq.gov/sites/default/files/wysiwyg/action-alliance/addressing-workforce-safety-agenda-062723.pdf
    June 27, 2023 - Series Agenda Addressing Violence in the Workplace Tuesday, June 27, 2023 2:00 – 3:00 PM ET Questions
  14. talkingquality.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
    September 01, 2019 - Generate possible questions you may be asked and craft good answers to those questions. … Take the time to identify really difficult questions and figure out how to address them. … Either have good answers to questions or know when to slide out from under a question that doesn’t have
  15. talkingquality.ahrq.gov/talkingquality/resources/writing/tip7.html
    November 01, 2019 - Asking questions is a common method of getting feedback from readers, and you can ask questions whether … The Best Way To Check on Comprehension Although tempting, it’s not helpful to ask people direct questions
  16. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-hcbs-chartbook.pdf
    January 01, 2024 - Most survey questions are positively worded, where the percent answering “Always” or “Yes” or “9-10” … Negatively worded survey questions, denoted with an asterisk (*), include the percent answering “Never … Chart 4-3d below shows results for questions about the experiences the respondent had with the paid … 75% Answered some questions 25% Restated questions 15% Translated questions 5% Use of communication … • Step 2 – Calculate the average proportion responding to each category across the questions in the
  17. talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/ta/topicrefinement/hmv-protocol.pdf
    February 02, 2018 - The Key Questions During Topic Refinement, we developed the Key Questions (KQs) with input from Key … Review of Key Questions The Agency for Healthcare Research and Quality (AHRQ) posted the key questions … This input is intended to ensure that the key questions are specific and relevant. VIII. … The Key Questions III. Analytic Framework IV. Methods V. References VI. … Review of Key Questions VIII. Key Informants IX. Technical Experts X. Peer Reviewers XI.
  18. talkingquality.ahrq.gov/talkingquality/assess/index.html
    September 01, 2019 - An evaluation helps you answer two key questions: Did your report "work?" … To answer these questions, you need to assess your efforts as systematically as possible.
  19. talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
    March 04, 2009 - · Maximize readability by using two columns, serif fonts for the questions, and ample white space. … You are sometimes told to skip over some questions in this survey. … 1|_| Never 2|_| Sometimes 3|_| Usually 4|_| Always About You There are only a few questions left. 65 … Mark one or more. 1|_| Read the questions to me 2|_| Wrote down the answers I gave 3|_| Answered the … questions for me 4|_| Translated the questions into my language 5|_| Helped in some other way CAHPS American
  20. talkingquality.ahrq.gov/evidencenow/projects/heart-health/research-results/research/survey-codebook-ehr.html
    March 01, 2021 - Health Records (EHR) (PDF, 199.6 KB, 4 pages) This code book was used by the national evaluators for questions

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