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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/traininggd-update.pdf
February 01, 2011 - • Avoid closed-ended questions (i.e., those requiring “yes” or “no” answers). … Instead, try rewording, rephrasing, or restating the questions. … Ask if there are questions.
(2 min.) … Ask if there are questions.
Show PPT slide #12, Choose a Clinical Context. … Provide answers to
unanswered questions or, if the questions need to be referred to others or if they
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Questions or comments regarding this Chartbook or the Child HCAHPS Survey Database may be directed to … Note, the number of respondents to specific questions may be less than the total
number of respondents … Possible reasons include non-response producing missing data,
some questions only being applicable to … *Involving Teens in Their Care questions were only answered by respondents with children thirteen years … Involving Teens in Their Care questions were only answered by respondents with children thirteen years
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monahrq.ahrq.gov/patient-safety/reports/engage/choosing.html
April 01, 2018 - their appointment, they can write down what they would like to discuss during the office visit: their questions … It encourages patients to prepare for their appointment, to speak up, and to ask questions. … Select Be Prepared if you want to ensure that your patients ask you any questions they have and communicate
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monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module12/igpracticeteach.html
March 01, 2014 - Ask:
Any questions before we start? … Discuss participants' feedback for 2 minutes, using the Discussion questions below. … Instructor Note: At the end of the activity, you may want to ask if the participants have any questions
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - months but less than 6
months
4 At least 6 months but less than 1 year
5 1 year or more
These questions … Mark one or
more.
1 Read the questions to me
2 Wrote down the answers I gave
3 Answered the questions … for me
4 Translated the questions into my
language
5 Helped in some other way
Thank you.
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monahrq.ahrq.gov/cahps/about-cahps/contact-us/index.html
April 01, 2024 - Contact CAHPS Support
CAHPS ® Surveys
Contact the CAHPS Help Line with questions … cahps1@westat.com
1-800-492-9261
CAHPS Database
Contact the CAHPS Database directly with questions
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monahrq.ahrq.gov/teamstepps-program/curriculum/situation/teach/two-day.html
February 01, 2024 - returned, use Slide 3, “Situation Monitoring Exercise: Discuss Rebuilding Your Tower” to discuss the questions … Small Group Discussion,” is displayed, give the teams 5 minutes to address the three process discussion questions … Then lead the group discussion to get responses to the questions. … the discussion of situation monitoring by asking the groups to return to the Worksheet and answer the questions
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monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - The Intervention
Customer service standards are already embedded in many of the CAHPS survey questions … These questions were selected because they measure processes of care that patients and members use to … However, that does not mean it will be easy to translate the questions into standards that your staff … Interactive Voice Response (IVR) system to enable members to get quick answers to the most frequently asked questions … Developed and implemented Web-based FAQ (frequently asked questions) materials, downloadable member materials
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monahrq.ahrq.gov/sites/default/files/wysiwyg/action-alliance/addressing-workforce-safety-agenda-062723.pdf
June 27, 2023 - Series Agenda
Addressing Violence in the Workplace
Tuesday, June 27, 2023
2:00 – 3:00 PM ET
Questions
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monahrq.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
September 01, 2019 - Generate possible questions you may be asked and craft good answers to those questions. … Take the time to identify really difficult questions and figure out how to address them. … Either have good answers to questions or know when to slide out from under a question that doesn’t have
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monahrq.ahrq.gov/talkingquality/resources/writing/tip7.html
November 01, 2019 - Asking questions is a common method of getting feedback from readers, and you can ask questions whether … The Best Way To Check on Comprehension
Although tempting, it’s not helpful to ask people direct questions
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-hcbs-chartbook.pdf
January 01, 2024 - Most survey questions are positively worded, where the percent answering
“Always” or “Yes” or “9-10” … Negatively worded survey questions, denoted with an
asterisk (*), include the percent answering “Never … Chart 4-3d below shows results for questions about
the experiences the respondent had with the paid … 75%
Answered some questions 25%
Restated questions 15%
Translated questions 5%
Use of communication … • Step 2 – Calculate the average proportion responding to each category across the questions in the
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monahrq.ahrq.gov/talkingquality/assess/index.html
September 01, 2019 - An evaluation helps you answer two key questions:
Did your report "work?" … To answer these questions, you need to assess your efforts as systematically as possible.
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monahrq.ahrq.gov/teamstepps/simulation/traininggd1.html
July 01, 2016 - They are the results of an individual's or team's performance and answer the questions “What happened … As a group completes its report, suggest that others in the room ask questions about the measure, such … “You shared the care plan with the team, but no one had a chance to speak up or ask questions. … Provide answers to unanswered questions or, if the questions need to be referred to others or if they … Also ask if participants have any questions, items, or issues that still need to be clarified.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - · Maximize readability by using two columns, serif fonts for the questions, and ample white space. … You are sometimes told to skip over some questions in this survey. … 1|_| Never
2|_| Sometimes
3|_| Usually
4|_| Always
About You
There are only a few questions left.
65 … Mark one or more.
1|_| Read the questions to me
2|_| Wrote down the answers I gave
3|_| Answered the … questions for me
4|_| Translated the questions into my language
5|_| Helped in some other way
CAHPS American
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monahrq.ahrq.gov/research/publications/search.html?page=18
November 01, 2007 - October 2007
Publication Number: 07(08)-0051-1-EF
Do You Know the Right Questions … to Ask Card
This publication gives a list of sample questions to ask during a medical encounter. … networks (PBRNs) involve practicing clinicians in asking and answering clinical and organizational questions
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monahrq.ahrq.gov/news/newsletters/e-newsletter/816.html
May 01, 2022 - Suggest ideas for new evidence reviews or email epc@ahrq.hhs.gov for questions or more information … In addition to suggesting ideas for new evidence reviews, the public can comment on key research questions … Contact Information
For comments or questions about AHRQ News Now, contact Bruce Seeman at Bruce.Seeman … If you have any questions or problems with the subscription service, email: updates@subscriptions.ahrq.gov
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monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-intro.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro
Understanding SOPS® Surveys:
A Primer for New Users
Webcast
November 7, 2022
1:00-2:00 PM ET
Need Help?
• No sound from computer
speakers?
► Choose Phone Call or Call Me
• Trouble with your connection or
slides not moving?
► Log out and log back …
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-t-taq-questionnaire.pdf
May 31, 2023 - Attitudes Questionnaire 2
TeamSTEPPS Teamwork Attitudes Questionnaire
Instructions: Respond to the questions … I prefer to work with team members
who ask questions about information I
provide.
29.
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monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
March 01, 2019 - Instructor Note: The following examples can be read aloud for discussion, using the questions listed … It includes the ability to ask questions, seek clarification, and acknowledge the message was received … Instructor Note: If responses to the questions above do not provide sufficient examples, the one below … Leave enough time for patient questions, and answer questions completely. … Then, review and answer the questions for Module 3.