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  1. healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
    August 01, 2022 - Designate an organizational contact person the patient and family can reach with questions or concerns … Anticipate likely questions from the patient/family.   … Ask if there are any final questions and provide responses; if unable to answer, promise to follow up … GIVE direct answers to the patient's questions. … If you do not know the answer to the patient's questions, state this directly and explain your plan to
  2. healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
    August 01, 2022 - The agenda may include a participant welcome, review of goals of the session, introductions, questions … To produce more consistently useful results, the facilitator should use structured interview questions … Go to Appendix B for Gap Analysis Structured Interview Questions. … A coding system can be used to tally the responses to the questions. … Questions can then be ranked from lowest to highest.
  3. healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
    August 01, 2022 - Give direct answers to the patient's and/or family's questions, if you have them. … Always show sincere interest in the patient's and/or family's questions and concerns. … Designate a contact person they can reach with questions or concerns. … Many times the questions are a stand-in for a deeper concern. … questions.
  4. Evaluation Metrics (pdf file)

    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
    September 01, 2012 - 1  English  If English, end questions 2  [Insert language 2] 3  [Insert language 3] 4  [Insert … =very well, end questions 3. … Yes 2  No 4 OVERALL RATING OF HOSPITAL Please answer the following questions
  5. healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-closing.pdf
    January 26, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing Questions & Answers How to Ask
  6. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepletter.pdf
    July 30, 2012 - Please do not hesitate to let us know if you have any questions. … information] Prework: Site Assessment for Trainers Please take a moment to answer the questions … Answer the following questions on the attached Patient Language Process Map for the unit(s) that will … The process map asks the following questions: In your clinical area… a.
  7. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
    July 27, 2021 - Provider identification The questions in this survey will refer to the provider named in Question … The questions in this survey will refer to the provider named in Question 1 as “this provider.” … As you answer these questions, please think of the in-person, phone, and video visits you had with
  8. healthcare411.ahrq.gov/sites/default/files/publications/files/dxpages.pdf
    February 14, 2013 - See your doctor and ask questions. 7 Source: National Institute of Diabetes and Digestive … See your doctor and ask questions.
  9. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
    February 10, 2011 - Please tell us what you want and need, ask questions, and share any concerns you have about your health … Please feel free to write notes, questions, or concerns on the white board. Here is the pen.” … React positively when people ask questions, volunteer information, share concerns, or want to take part … “What questions do you have?” Try to see the experience through the patient’s and family’s eyes. … This can lead to questions, concerns, or anxieties.
  10. healthcare411.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
    May 01, 2023 - Opportunity to ask questions and review: Handoffs are a good time to have a new pair of eyes evaluate … They should also allow questions that may allow the receiver to clarify key information or to call attention … off-going resident then gives the receiving resident an opportunity to repeat the plan back and ask any questions … Afterwards, consider how you would answer these questions: What went well in the handoff in this video … received would have further confirmed that the receiver had the needed information and did not have any questions
  11. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
    October 29, 2018 - Measures • Yes they are very good, but not all the time are they nice at the front, they answer our questions
  12. healthcare411.ahrq.gov/health-literacy/improve/precautions/tool10.html
    February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services Health Literacy Video: Questions … Plain Language Words Use the Teach-Back Method: Tool 5 The Teach-Back Method Poster Teach-Back Questions … Welcome Patients: Tool 13 Navigating the Health Care System Sample of Simple Map Encourage Questions … : Tool 17 Patient Portal Feedback Form Suggestion Box Poster Health Literacy Patient Feedback Questions … about this tool from the Health Literacy Patient Feedback Questions
  13. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
    August 01, 2015 - • Supplemental items: Survey users may add questions to this survey. … • Maximize readability by using two columns, serif fonts for the questions, and ample white space … You are sometimes told to skip over some questions in this survey. … 1 Yes 2 No → If No, go to #28 on page 5 The questions in this survey will refer to the provider … Mark one or more 1 Read the questions to me 2 Wrote down the answers I gave 3 Answered the questions
  14. healthcare411.ahrq.gov/teamstepps/lep/handouts/lepptoutsurvey.html
    December 01, 2012 - 1 [__] English → If English, end questions   2 [__] [Insert language 2]   3 [__] [Insert language 3 … 1 [__] Very well 2 [__] Well 3 [__] Not well 4 [__] Not at all If 1 and 2 = very well, end questions … 1 [__] Yes 2 [__] No Overall Rating of Hospital Please answer the following questions about your
  15. healthcare411.ahrq.gov/talkingquality/explain/support/provide-access.html
    January 01, 2023 - critical resource you may be able to provide is access to an informed individual who can answer users' questions … Make sure they know where to get information on related questions and concerns that consumers may raise … include: Providing a call-in number or email address where intermediaries can get answers to specific questions
  16. healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - ■ Designate an organizational contact person the patient and family can reach with questions or concerns … ■ Anticipate likely questions from the patient/family. 2 – Disclosure Checklist ■ Rehearse (in … ■ Ask if there are any final questions and provide responses; if unable to answer, promise to follow … ■ Give direct answers to the patient’s questions. … – If you do not know the answer to the patient’s questions, state this directly and explain your plan
  17. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
    June 01, 2021 - to Coordinate Patient Care Helpful, Courteous, and Respectful Office Staff The five open-ended questions … What You Gain from These Questions CAHPS Clinician & Group Composite Measures ++ Actionable … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment
  18. healthcare411.ahrq.gov/sops/databases/pharmacy/submission.html
    November 01, 2023 - Community Pharmacy Survey Database will receive: Access to free technical assistance  to answer any questions … Changes can only be made to the background questions at the end of the survey. … the core survey—they should only be added toward the end of the survey, right before the background questions … The core does not include background questions at the end of the survey.
  19. healthcare411.ahrq.gov/sops/databases/asc/databases/submission.html
    October 01, 2023 - Ambulatory Surgery Center Survey Database will receive: Access to free technical assistance  to answer any questions … Changes can only be made to the background questions at the end of the survey. … the core survey—they should only be added toward the end of the survey, right before the background questions … The core does not include background questions at the end of the survey.
  20. healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
    March 09, 2007 - . 1 Conventions Used in This Document ................................... 1 Introductory Script and Questions … • All questions should include a “REFUSED” (“REF”) response option, which can be on the interviewer … If you agree to take part, we would ask you some questions about your satisfaction with your nursing … You can skip over any questions you don’t want to answer and you can stop participating at any time. … Do you have any questions before we start?

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