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  1. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/highlight02.pdf
    September 08, 2015 - from the 25-question MHI (Table 2), including the 10 questions from CMHI’s previously-developed MHI … The final two questions, Communication/Access and Family Involvement, were prioritized by CMHI as … In this analysis, we consider only the 14 questions in the MHI-RSF, even if the practice submitted … These scores average the scores across questions on the entire survey and within each domain.13 On … The overall score is the average of the scores on a scale of 1-8 for all 14 questions.
  2. Dxpages (doc file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/dxpages.docx
    January 31, 2013 - . · See your doctor and ask questions. … . · See your doctor and ask questions.
  3. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-mail.pdf
    July 01, 2016 - By answering the questions in the survey, you will give this doctor’s office information they can use … We hope you will take the time to answer these questions. What you have to say is private. … If you have any questions or concerns about this, please refer to the contact information provided below … If you have any questions, please contact our study team at {HELP DESK TELEPHONE NUMBER}. … Attached is a survey that will ask you to answer a series of questions about your experiences with your
  4. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/psopswebinartrans.pdf
    October 29, 2013 - , and you can submit these questions privately at any time during the presentation. … I do have my email and I know we’ll have some time for questions afterwards. … So, if anyone does have any questions, feel free to ask those later. … We do have some other questions coming in. … So I think we’ve answered most of the questions coming in. And the evaluation survey is there.
  5. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
    September 01, 2016 - (Survey questions are listed in the box below.) … The CSRs have ready access to a library of resources they can use to find the answers to questions. … Sometimes members call with questions or needs that Health Share cannot address. … Before transferring the call, the Health Share CSRs coach members on the questions they should ask … Questions? Contact the free CAHPS Help Line at 1-800-492-9261 or cahps1@westat.com.
  6. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/lessons_from_top-performing_medical_practices_CG-CAHPS_transcript.pdf
    October 01, 2014 - Please send in your questions. … And we have a number of questions that we'd like to direct your way. … A couple of questions on the survey data itself. … And then there's another related to the survey questions. … We didn't get to all of your questions; we got to many of them.
  7. Section 6B (pdf file)

    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
    December 29, 2017 - to understand way .42 .66** .25 .28 .09 -.03 .14 -.02 .20 Q9 Nurses encouraged child to ask questions … to understand way .57 .26 .32 .64* .00 -.01 .09 .05 .08 Q12 Doctors encouraged child to ask questions … listen carefully to child .82 Q8 Nurses explain to child .82 Q9 Nurses encouraged child to ask questions … listen carefully to child .71 Q11 Doctors explain to child .90 Q12 Doctors encouraged child to ask questions … Involving teens in care Q44 Providers involved teen in their care .38 Q45 Provider asked teen questions
  8. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
    July 01, 2015 - Patient got appointment for non-urgent care as soon as needed   Patient got answers to medical questions … the same day he/she contacted provider’s office   Patient got answers to medical questions as soon … Provider listened carefully to patient   Provider gave easy to understand information about health questions … Patient got appointment for non-urgent care as soon as needed   Patient got answers to medical questions … the same day he/she contacted provider’s office   Patient got answers to medical questions as soon
  9. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
    May 08, 2017 - Questions Placement and Other Instructions P-HL1. … In the last 12 months, how often did your personal doctor ask if you had any questions about your health … In the last 12 months, did you talk with your personal doctor about any health questions or concerns? … In the last 12 months, how often did your personal doctor show interest in your questions or concerns … In the last 12 months, how often did your personal doctor answer all of your questions?
  10. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/optionsposter/optionsposter.pdf
    April 01, 2014 - Know Your Options Poster Know Your Options Three questions for your provider 1What are my treatment … of your treatment options: http://www.ahrq.gov/patients-consumers/treatmentoptions › Learn about questions
  11. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
    January 18, 2017 - I didn’t ask all the right questions. … But I still had lots of questions. … • Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying to anticipate questions. … What other questions do you have?
  12. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
    April 01, 2011 - Ask open-ended questions to elicit the patient and family’s questions and concerns. … “Please ask if you have any questions or tell us any concerns you have.”   … Make sure to ask if they have any other questions or concerns that are not listed. … Do not ask yes or no questions like “Do you understand?” or “Do you have any questions?” … Patient is unable to read, write, or articulate questions or concerns.
  13. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-nov2015.pptx
    January 01, 2015 - speakers) Through your computer A Q&A session will be held at the end of the presentation Written questions … If no one answering questions, divide into groups and let them discuss topic and answer as a group. … deliver pure curriculum in limited time by focusing on critical points based on who is the audience. 17 Questions
  14. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
    November 28, 2017 - ” • Single-item measures are individual survey questions that did not fit into composite measures. … Supplemental items are optional questions that users can add in order to customize the instrument. … Q11 During your office visits before your surgery, did this surgeon encourage you to ask questions? … Q33 After your surgery, did this surgeon encourage you to ask questions? … Q22 Did this anesthesiologist answer your questions in a way that was easy to understand?
  15. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallspximpl-ig.pdf
    November 06, 2017 - all these materials, print the tools and scripts, read all the scripts, and answer the discussion questions … ASK: Are there any questions before we begin the exercise? … ASK: Are there any questions before we begin the scripted exercise? … Let’s examine this part of implementation a bit more through a few questions. … o Yes, the facilitator is more aggressively asking questions about the team’s experiences.
  16. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
    October 08, 2013 - Overall Rating (9 + 10) 67 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 4.5% 19.4% 73.1% 92.5% Questions … Helpfulness Survey Results Actions CG-CAHPS Results - Providers CG-CAHPS Results - Providers Questions
  17. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-mobilityimpairments-healthplan-adult-2157-9a.docx
    September 25, 2017 - include them only if your sample design is likely to yield a sufficient number of responses to those questions
  18. ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiii.html
    June 01, 2010 - All questions have yes/no/NA choices of responses. … These six questions were added to both tools to provide the State with more information about select … All questions have closed responses so the Department will be able to monitor frequency of findings and … General satisfaction questions then ask the family member to rank using a 3-point response scale their … A few NCI States are using the additional questions on case management.
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule2.pptx
    February 09, 2006 - permissive for questions. … So we tend at Minnesota to try to say, what questions do you have? … Rather than do you have any questions? … The latter patients know they're supposed to say, no, I have no questions. … They are responsible for asking questions and voicing concerns.
  20. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.pdf
    February 10, 2009 - • Maximize readability by using two columns, serif fonts for the questions, and ample white space … You are sometimes told to skip over some questions in this survey. … The next set of questions asks about any dental care you had in the last 12 months, including dental … For these questions, answer only about your dental plan. 19. … questions for me 4 Translated the questions into my language 5 Helped in some other way Thank

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