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4501. Strategy 4: IDEA Discharge Planning (Tool 4)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
      April 01, 2011 - Ask open-ended questions to elicit the patient and family’s questions and concerns. … “Please ask if you have any questions or tell us any concerns you have.”   … Make sure to ask if they have any other questions or concerns that are not listed. … Do not ask yes or no questions like “Do you understand?” or “Do you have any questions?” … Patient is unable to read, write, or articulate questions or concerns.

4502. Making Informed Consent an Informed Choice: (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
      January 18, 2017 - I didn’t ask all the right questions. … But I still had lots of questions. … • Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying to anticipate questions. … What other questions do you have?

4503. Patient Experience Measures from the CAHPS® Surgical Care Survey (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
      November 28, 2017 - ” • Single-item measures are individual survey questions that did not fit into composite measures. … Supplemental items are optional questions that users can add in order to customize the instrument. … Q11 During your office visits before your surgery, did this surgeon encourage you to ask questions? … Q33 After your surgery, did this surgeon encourage you to ask questions? … Q22 Did this anesthesiologist answer your questions in a way that was easy to understand?

4504. AHRQ’s Safety Program for Nursing Homes: On-Time Falls Prevention Facilitator Training (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/long-term-care/resources/ontime/fallsprev/fallspximpl-ig.pdf
      November 06, 2017 - all these materials, print the tools and scripts, read all the scripts, and answer the discussion questions … ASK: Are there any questions before we begin the exercise? … ASK: Are there any questions before we begin the scripted exercise? … Let’s examine this part of implementation a bit more through a few questions. … o Yes, the facilitator is more aggressively asking questions about the team’s experiences.

4505. Be Prepared to Be Engaged: Scripts (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-scripts-final508.pdf
      April 03, 2018 - You can write down your concerns, your questions, and your health goals. … [Clinician] will use what you write to make sure to discuss your questions and concerns. … Do you have any questions about your medicine or your tests or your treatment? … What questions do you want to ask the doctor? Do you have any health goals today?

4506. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
      January 01, 2015 - If you have questions, you can use our TA. And so that’s one major difference. … You can use the Q&A feature at any time to ask questions. … We can ask questions as they go along. It was very, very informative. … And again, a lot of great questions coming in for Mark. … We have a lot of great questions coming in.

4507. CAHPS Dental Plan Survey (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.pdf
      February 10, 2009 - • Maximize readability by using two columns, serif fonts for the questions, and ample white space … You are sometimes told to skip over some questions in this survey. … The next set of questions asks about any dental care you had in the last 12 months, including dental … For these questions, answer only about your dental plan. 19. … questions for me 4 Translated the questions into my language 5 Helped in some other way Thank

4508. CAHPS Nursing Home Survey: Family Member Instrument (doc file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
      September 01, 2011 - · Maximize readability by using two columns, serif fonts for the questions, and ample white space … You are sometimes told to skip over some questions in this survey. … Please go to #5 and answer the questions about your family member’s last 6 months at the nursing home … In the last 6 months, did the nurses and aides ever try to discourage you from asking questions about … gave 3 FORMCHECKBOX Answered the questions for me 4 FORMCHECKBOX Translated the questions into my

4509. Appendix III (continued) | Agency for Healthcare Research and Quality
      ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiii.html
      June 01, 2010 - All questions have yes/no/NA choices of responses. … These six questions were added to both tools to provide the State with more information about select … All questions have closed responses so the Department will be able to monitor frequency of findings and … General satisfaction questions then ask the family member to rank using a 3-point response scale their … A few NCI States are using the additional questions on case management.

4510. TeamSTEPPS 2.0 Module 2: Team Structure
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule2.pptx
      February 09, 2006 - permissive for questions. … So we tend at Minnesota to try to say, what questions do you have? … Rather than do you have any questions? … The latter patients know they're supposed to say, no, I have no questions. … They are responsible for asking questions and voicing concerns.

4511. Understanding CAHPS® Surveys: A Primer for New Users - Intro (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-primer-webcast.pdf
      January 11, 2018 - Review how CAHPS survey results are used to improve patient experience • Provide answers to your questions

4512. Prologue—Volume 2—Systems Thinking and Patient Safety (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Schyve.pdf
      April 27, 2005 - Many of these questions are the direct or indirect foci of the articles in this volume on “Concepts … The answers to these questions help us to frame the questions that the studies, interventions, and … The answers to the system questions also remind us of the complexity that is sometimes hidden in the … This reconsideration leads to such questions as: What are the human vulnerabilities with respect to … Some of these questions are addressed in the sections on cognition and risk.

4513. Sample Telephone Script for the CAHPS Child Hospital Survey (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
      April 17, 2017 - Before we begin, do you have any questions about the survey? … [ANSWER ANY QUESTIONS AND CONTINUE.] … The next questions are about the hospital environment. 33. … The next questions are about your child. 50. … [ANSWER ANY QUESTIONS, THEN GO TO QUESTION 1.]

4514. Are You Using Teach-Back? (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/AreYouUsingTeachBack.pdf
      October 20, 2016 - understand how our practice is doing in implementing and using teach-back, please answer this short set of questions … Answering the questions is anonymous and not being used to judge individual performance.

4515. Supplemental-Interpreter-Cgcahps-Child 2358-4A (doc file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-interpreter-cgcahps-child_2358-4a.docx
      May 24, 2017 - include them only if your sample design is likely to yield a sufficient number of responses to those questions

4516. Plan Do Study Act (PDSA) Form (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/pdsa-form.pdf
      February 11, 2015 - Record activities/observations that were done in addition to those listed in plan (above): STUDY Questions … Prediction: Learning (Comparison of questions, predictions, and analysis of data): Summary (Look … : Comparison of questions, predictions, and analysis of data: Summary: Activities/observations

4517. Strategy 2: Communicating for Improve Quality (Tool 1) (doc file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
      February 10, 2011 - support your choices Involve family and friends in ways that you wish We’re in this together Please ask questions … This is a good time to ask your questions. The time the doctor visits may vary from day to day. … If you have questions during your stay, you can [write them down on the notebook next to your bed or

4518. All-Staff-Discussion (doc file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/infection-prevention/environment-and-equipment/all-staff-discussion.docx
      March 01, 2017 - Discussion Guide Clean Equipment and Environment Promote Safe Resident Care Directions Answer the following questions … Discussion Questions 1. What are some examples of commonly touched surfaces in your facility? 2.

4519. Ahcpsample (doc file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ahcpsample.docx
      September 01, 2012 - Anytown, ST 55555 (555) 555-7777 ( Questions for Dr. … Avery For my appointment on Wednesday, August 8 th , at 11:30 am ) ( I have questions about:  My … medicines  My pain  Feeling stressed What other questions do you have? … different or worse, call your doctor. · Take your medicines as prescribed. · See your doctor and ask questions … · Avoid salty foods. · Take your medicines as prescribed. · See your doctor and ask questions.

4520. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
      ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-intro-slides.pdf
      October 12, 2017 - assessment • Review the evidence regarding the value and impact of CAHPS • Provide answers to your questions