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241. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
     February 14, 2013 - CALLER: Do you have any questions for me about your main problem [diagnosis]? … Repeat list of questions for each medicine. … If yes, repeat the set of questions. … What questions can I answer for you? If none, CALLER: Thank you and have a good day. … If the patient has questions, answer them.

242. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Closing (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-closing.pdf
     February 11, 2021 - Organizations on Improving Patient Experience webcast - Closing Using the Webcast Console to Submit Questions … www.ahrq.gov/cahps 43 http://www.ahrq.gov/cahps CAHPS Updates Sign up for email updates 44 Questions

243. Introducing the CAHPS Cancer Care Survey" Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-transcript.pdf
     June 01, 2017 - That includes the substantive questions. … questions about demographics. … The questions have been adapted slightly to refer to the cancer context, but they are the same questions … So, a couple of questions have popped up already. … questions.

244. Best Practices for Web-based SOPS Surveys - Famolaro Slides (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-bestpractices-web-sopssurveys-famolaro.pdf
     September 01, 2020 - Association for Public Opinion Research, Denver, CO. 15 Choosing Your Survey Mode • Ask these questions … respondents to complete the survey faster and takes up less space • Recommend a limited number of questions … options • Each item is as a stand-alone question with its own response options 26 Single-Item Questions … to read on mobile devices • If you use a grid, on mobile devices most software will turn the grid questions … into single item questions 27 28 Correct Single-Item Format • All response options are in a

245. CAHPS Elicitation Protocol Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and … about their experience with a provider and his/her office staff • Complements the closed-ended survey questions … • I use open-ended questions administered on their own (e.g., via comment cards or a stand-alone

246. CAHPS: Assessing Healthcare Quality From the Patient's Perspective (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
     July 01, 2022 - ■ Cognitive testing of survey questions. … ■ CAHPS questions are understood and interpreted consistently by a range of consumers. … ■ CAHPS questions ask patients to report on only care they have experienced and/or can observe. … ■ CAHPS questions ask about aspects of healthcare delivery that are important to patients. … ■ CAHPS questions are consistent with existing standards of healthcare delivery.

247. Practical-Methods-Care-Coordination-Slides (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/practical-methods-care-coordination-slides.pdf
     December 14, 2022 - M o r r i s , OTR/L, MIPH, FACHE H i c h a m S k a l i , MD, MSc 1 Chat Function HOW TO ASK QUESTIONS … priorities for further care coordination • Advice to peers on improving their care coordination 12 Questions … and Reactions Questions: In the chat box, please list any questions or comments you have for the panelists … strategies you’re using that are working well  Feedback on Today’s Event: Please respond to the polling questions

248. Understanding SOPS Surveys: A Primer for New users - Closing (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-SOPS_101_Webcast_2020-Closing.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Closing Questions & Answers 35 How to Ask

249. Plan Complete Checklist (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/checklist/checklist-plan-report.doc
     December 26, 2018 - Questions and Tasks Press F1 if prompted to hear the remainder of the following questions. … Questions and Tasks Press F1 if prompted to hear the remainder of the following questions. … Questions and Tasks Press F1 if prompted to hear the remainder of the following questions. … Questions and Tasks Press F1 if prompted to hear the remainder of the following questions. … Questions and Tasks Press F1 if prompted to hear the remainder of the following questions.

250. Health Literacy: Making It Easier for Patients to Find, Understand, and Use Health Information and Services (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/health-literacy-education-presentation-tool-3a.pdf
     January 01, 2019 - Encourage Questions • Let patients know you expect questions. o “What questions do you have?” … (NOT “Do you have any questions?”) … You have to let patients know that you expect questions. … Using open-ended questions, like, “What questions do you have?” … signals that you have time and are interested in their questions.

251. Enhancing-Care-Heart-Failure-Patients (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/enhancing-care-heart-failure-patients.pdf
     February 13, 2023 - MD, Cardiologist at UPMC Presbyterian and UPMC East 3 Chat Function PARTICIPANTS HOW TO ASK QUESTIONS … • Strategies for ensuring referrals despite the 6-week gap • Other practical advice or audience questions … messaging and addressing concerns of older, frailer HF patients • Other practical advice or audience questions … exercise on their own at home • Hybrid or virtual CR as an option • Other practical advice or audience questions … participants and posted online at: https://takeheart.ahrq.gov  Please complete the popup feedback questions

252. PowerPoint Presentation
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/module5-response-disclosure-notes.pptx
     August 21, 2015 - Designate a contact person they can reach with questions or concerns. 12 Preparing for Questions Acknowledge … Recognize tough questions usually include major emotions. … Consider that questions are often a stand-in for a deeper concern. … Many times the questions are a stand-in for a deeper concern. … questions. 13 Common Questions from Patients and Families Who is to blame for this?

253. Suppl Access Items Cahps-Hp-Adult-Survey 2157-1A (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-adult-survey_2157-1a.docx
     March 11, 2016 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Questions Placement and Other Instructions AC1.

254. Supplemental-Specialists-Cgcahps-Adult-2357-12A (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/supplemental-specialists-cgcahps-adult-2357-12a.docx
     September 25, 2017 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … will skip to SC1 instead. · Add the following instructions under the heading but before SC1: These questions

255. New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Closing (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-new_sops_diagnostic_safety-closing.pdf
     June 10, 2021 - New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Closing QUESTIONS & ANSWERS

256. How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - Closing (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/5-ASC_Webcast_2021-Closing.pdf
     January 01, 2021 - How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - Closing Questions

257. Re-Engineered Discharge Toolkit (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
     September 01, 2012 - Questions for Dr. … See your doctor and ask questions. … If yes, repeat the set of questions. … Smith, those are all the questions I had for you. What questions do you have for me? … You do not need to answer these questions.

258. Chapter 3: Defining Categorization Needs for Race and Ethnicity Data (continued) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/iomracereport/reldata3b.html
     May 01, 2018 - For example, paper survey forms use minimal words in questions and category descriptions to solicit race … Ensuring that as many respondents as possible answer questions regarding their race and ethnicity will … Using the approach preferred by OMB of asking two separate questions about Hispanic ethnicity and race … A "Some other race" response category should be included for questions on race for respondents who do … Overview of results of new race and Hispanic origin questions in Census 2000 . Washington, DC: U.S.

259. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=17&search_api_fulltext=&sort=desc
     to consider whether your sample design is likely to yield a sufficient number of responses to those questions … Health literacy P-HL4 Patient talked with personal doctor about health questions … Health literacy P-HL5 Personal doctor showed interest in patient's questions … P-HL6 Personal doctor gave easy to understand information about health questions … Health literacy P-HL7 Personal doctor answered all of patient's questions

260. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
     to consider whether your sample design is likely to yield a sufficient number of responses to those questions … Health literacy C-HL1 Provider asked if patient had health questions … Health literacy C-HL6 Provider showed interest in patient's questions … literacy C-HL7 Provider gave easy to understand information about health questions … Health literacy C-HL8 Provider answered all of patient's questions