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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - CALLER: Do you have any questions for me about your main problem [diagnosis]? … Repeat list of questions for each medicine. … If yes, repeat the set of questions. … What
questions can I answer for you?
If none, CALLER: Thank you and have a good day. … If the patient has questions, answer them.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-closing.pdf
February 11, 2021 - Organizations on Improving Patient Experience webcast - Closing
Using the Webcast Console to
Submit Questions … www.ahrq.gov/cahps
43
http://www.ahrq.gov/cahps
CAHPS Updates
Sign up for email updates
44
Questions
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-transcript.pdf
June 01, 2017 - That includes
the substantive questions. … questions about demographics. … The questions have been adapted slightly to refer to the cancer context, but they are the same questions … So, a couple of questions have popped up already. … questions.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-bestpractices-web-sopssurveys-famolaro.pdf
September 01, 2020 - Association for Public
Opinion Research, Denver, CO.
15
Choosing Your Survey Mode
• Ask these questions … respondents to complete
the survey faster and takes up less space
• Recommend a limited number of questions … options
• Each item is as a stand-alone question with
its own response options
26
Single-Item Questions … to read on mobile devices
• If you use a grid, on mobile devices most software
will turn the grid questions … into single item
questions
27
28
Correct Single-Item Format
• All response options are in a
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - A structured series of 5 open-ended questions that:
• Prompts survey respondents to tell a clear and … about their experience with
a provider and his/her office staff
• Complements the closed-ended survey questions … • I use open-ended questions administered on their own (e.g., via comment cards or a
stand-alone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
July 01, 2022 - ■ Cognitive testing of survey questions. … ■ CAHPS questions are understood and
interpreted consistently by a range of
consumers. … ■ CAHPS questions ask patients to report on
only care they have experienced and/or
can observe. … ■ CAHPS questions ask about aspects of
healthcare delivery that are important to
patients. … ■ CAHPS questions are consistent with
existing standards of healthcare delivery.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/practical-methods-care-coordination-slides.pdf
December 14, 2022 - M o r r i s , OTR/L, MIPH, FACHE
H i c h a m S k a l i , MD, MSc
1
Chat Function
HOW TO ASK
QUESTIONS … priorities for further care coordination
• Advice to peers on improving their care coordination
12
Questions … and Reactions
Questions: In the chat box, please list any questions
or comments you have for the panelists … strategies you’re using that are working well
Feedback on Today’s Event: Please respond to the polling questions
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-SOPS_101_Webcast_2020-Closing.pdf
January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Closing
Questions & Answers
35
How to Ask
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/checklist/checklist-plan-report.doc
December 26, 2018 - Questions and Tasks
Press F1 if prompted to hear the remainder of the following questions. … Questions and Tasks
Press F1 if prompted to hear the remainder of the following questions. … Questions and Tasks
Press F1 if prompted to hear the remainder of the following questions. … Questions and Tasks
Press F1 if prompted to hear the remainder of the following questions. … Questions and Tasks
Press F1 if prompted to hear the remainder of the following questions.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/health-literacy-education-presentation-tool-3a.pdf
January 01, 2019 - Encourage Questions
• Let patients know you expect questions.
o “What questions do you have?” … (NOT “Do you have any
questions?”) … You have to let patients know that you expect questions. … Using open-ended questions, like, “What questions do you have?” … signals that you have time and are interested in their questions.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/enhancing-care-heart-failure-patients.pdf
February 13, 2023 - MD, Cardiologist at UPMC
Presbyterian and UPMC East
3
Chat Function
PARTICIPANTS
HOW TO ASK
QUESTIONS … • Strategies for ensuring referrals despite the 6-week
gap
• Other practical advice or audience questions … messaging and addressing concerns of
older, frailer HF patients
• Other practical advice or audience questions … exercise on their own at home
• Hybrid or virtual CR as an option
• Other practical advice or audience questions … participants and posted online at: https://takeheart.ahrq.gov
Please complete the popup feedback questions
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/module5-response-disclosure-notes.pptx
August 21, 2015 - Designate a contact person they can reach with questions or concerns.
12
Preparing for Questions
Acknowledge … Recognize tough questions usually include major emotions. … Consider that questions are often a stand-in for a deeper concern. … Many times the questions are a stand-in for a deeper concern. … questions.
13
Common Questions from Patients and Families
Who is to blame for this?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/instructions/suppl_access_items_cahps-hp-adult-survey_2157-1a.docx
March 11, 2016 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … Questions
Placement and Other Instructions
AC1.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/supplemental-specialists-cgcahps-adult-2357-12a.docx
September 25, 2017 - include them only if your sample design is likely to yield a sufficient number of responses to those questions … will skip to SC1 instead.
· Add the following instructions under the heading but before SC1: These questions
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-new_sops_diagnostic_safety-closing.pdf
June 10, 2021 - New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Closing
QUESTIONS & ANSWERS
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/5-ASC_Webcast_2021-Closing.pdf
January 01, 2021 - How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - Closing
Questions
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
September 01, 2012 - Questions for
Dr. … See your doctor and ask questions. … If yes, repeat the set of questions. … Smith, those are all the questions I had for you. What questions do you
have for me? … You do not need to
answer these questions.
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/iomracereport/reldata3b.html
May 01, 2018 - For example, paper survey forms use minimal words in questions and category descriptions to solicit race … Ensuring that as many respondents as possible answer questions regarding their race and ethnicity will … Using the approach preferred by OMB of asking two separate questions about Hispanic ethnicity and race … A "Some other race" response category should be included for questions on race for respondents who do … Overview of results of new race and Hispanic origin questions in Census 2000 . Washington, DC: U.S.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=17&search_api_fulltext=&sort=desc
to consider whether your sample design is likely to yield a sufficient number of responses to those questions … Health literacy
P-HL4
Patient talked with personal doctor about health questions … Health literacy
P-HL5
Personal doctor showed interest in patient's questions … P-HL6
Personal doctor gave easy to understand information about health questions … Health literacy
P-HL7
Personal doctor answered all of patient's questions
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
to consider whether your sample design is likely to yield a sufficient number of responses to those questions … Health literacy
C-HL1
Provider asked if patient had health questions … Health literacy
C-HL6
Provider showed interest in patient's questions … literacy
C-HL7
Provider gave easy to understand information about health questions … Health literacy
C-HL8
Provider answered all of patient's questions