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cahps.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - The method was originally developed as a tool for selecting and refining survey questions and response … The questions should be designed to reveal differences between what you, the sponsor, think the materials … Asking Questions: The interviewer asks direct questions to learn how respondents interpret what they're … It is important for questions to be open-ended and not leading. … Checking on Comprehension
While it’s tempting to gauge comprehension by asking direct questions about
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
June 20, 2011 - This booklet has a checklist, questions to ask your doctor or nurse, and space to write. … Use the space to write additional questions or answers to your questions. … Ask questions again until you understand the answers. … You may have other questions or concerns that are not in this checklist. … Who do I call if I have questions or problems when I get home?
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cahps.ahrq.gov/sites/default/files/publications/files/ahcpsample.pdf
September 01, 2012 - Questions for
Dr. … Avery
For my appointment on
Wednesday, August 8
th
, at 11:30 am
I have questions about:
__ … _____________________________
___________________________________________________
What other questions … See your doctor and ask questions.
11
My Medical Problem:
High Blood Pressure
High … See your doctor and ask questions.
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - A structured series of 5 open-ended questions that:
• Prompts survey respondents to tell a clear and … about their experience with
a provider and his/her office staff
• Complements the closed-ended survey questions … • I use open-ended questions administered on their own (e.g., via comment cards or a
stand-alone
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cahps.ahrq.gov/health-literacy/improve/precautions/tool7a.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
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cahps.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - CALLER: Do you have any questions for me about your main problem [diagnosis]? … Repeat list of questions for each medicine. … If yes, repeat the set of questions. … What
questions can I answer for you?
If none, CALLER: Thank you and have a good day. … If the patient has questions, answer them.
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
July 01, 2022 - ■ Cognitive testing of survey questions. … ■ CAHPS questions are understood and
interpreted consistently by a range of
consumers. … ■ CAHPS questions ask patients to report on
only care they have experienced and/or
can observe. … ■ CAHPS questions ask about aspects of
healthcare delivery that are important to
patients. … ■ CAHPS questions are consistent with
existing standards of healthcare delivery.
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cahps.ahrq.gov/diagnostic-safety/tools/index.html
March 01, 2024 - Questions Are the Answer : Asking questions about a diagnosis or other aspects of care is a step that … One of the best ways to communicate with your doctor and health care team is by asking questions. … Because time is limited during medical appointments, you will feel less rushed if you prepare your questions … These AHRQ resources demonstrate how asking questions can improve care with tips on how to communicate
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cahps.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
September 01, 2012 - Questions for
Dr. … See your doctor and ask questions. … If yes, repeat the set of questions. … Smith, those are all the questions I had for you. What questions do you
have for me? … You do not need to
answer these questions.
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cahps.ahrq.gov/news/newsroom/case-studies/cquips0603.html
October 01, 2014 - Initially, Manley was concerned about the number of questions the survey contained. … She even altered it slightly to add more questions about physician leaders. … While the survey questions were distributed on paper, participants anonymously submitted their answers … In addition, while the questions distributed on paper seemed overwhelming to many employees, they soon … The level of detail in the questions is good, and I like the way this tool is worded," she reports.
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cahps.ahrq.gov/talkingquality/assess/what-you-evaluate/process.html
November 01, 2018 - It is designed to help you learn and improve by answering a number of important questions. … Questions About the Planning Process
How well did your original plan work out? … Questions About the Development of the Report
What did you learn about your audience? … Questions About the Distribution and Promotion of Your Report
If you did a print report, did your distribution … You might want to undertake a formative evaluation to address these questions:
Is your plan being carried
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d7_combo_implementationmeasurement.docx
January 01, 2016 - In the example below, each of the four best practices is captured by a number of questions that would … Follow Protocol for Insertion: questions A3, A4, A5, A9, A10, A11
Site Selection: question A8
Maximal … Barrier Precautions and Skin Preparation: questions A6, A7
Daily Monitoring and Assessment: question … The procedure is not started until all questions or concerns are resolved.”
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - frame for the survey
• To facilitate linking of narrative responses to responses
to closed-ended questions … Incorporating Items Into the Survey
• Core Items + Supplemental Items = CAHPS Survey
• Place narrative questions … eliminate any information that is potentially
identifiable
• Suggested insert:
Our survey includes some questions … of responses: Depends on sampling method
• Acknowledging CAHPS
40
www.ahrq.gov/cahps
Research Questions … Emails
Vendors’ Role in Managing Content
Administering the Elicitation Protocol on Its Own
Research Questions
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
November 28, 2016 - include them only if your sample design is likely to yield a sufficient number of
responses to those questions … Items
Population: Adult
11/4/2016 Page 2
Document No. 557a
www.ahrq.gov/cahps
Topic: Access
Questions … Adult
11/4/2016 Page 3
Document No. 557a
www.ahrq.gov/cahps
Topic: Information from Providers
Questions … Adult
11/4/2016 Page 4
Document No. 557a
www.ahrq.gov/cahps
Topic: Shared Decision Making
Questions … 3 No
After SDM4
CAHPS® Cancer Care Survey Supplemental Items
Population: Adult
Page 5
Questions
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
March 09, 2007 - · All questions should include a “REFUSED” (“REF”) response option, which can be on the interviewer … Introductory Script and Questions
[AFTER LOCATING RESIDENT, INTRODUCE SELF & BRIEFLY INTRODUCE SURVEY … If you agree to take part, we would ask you some questions about your satisfaction with your nursing … You can skip over any questions you don’t want to answer and you can stop participating at any time. … Do you have any questions before we start?
[ANSWER ANY QUESTIONS, THEN GO TO QUESTION 1.]
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - ........................................................................... 2
Questions in the CAHPS … • The structure and flow of the questions. … • How these questions were developed. … The CAHPS team strongly recommends against
reordering the questions or selecting a subset of the questions … The questions in the Adult version of the Elicitation Protocol are listed below.
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/checklist5.html
August 01, 2022 - Designate an organizational contact person the patient and family can reach with questions or concerns … Anticipate likely questions from the patient/family.
… Ask if there are any final questions and provide responses; if unable to answer, promise to follow up … GIVE direct answers to the patient's questions. … If you do not know the answer to the patient's questions, state this directly and explain your plan to
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
August 01, 2022 - The agenda may include a participant welcome, review of goals of the session, introductions, questions … To produce more consistently useful results, the facilitator should use structured interview questions … Go to Appendix B for Gap Analysis Structured Interview Questions. … A coding system can be used to tally the responses to the questions. … Questions can then be ranked from lowest to highest.
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - Give direct answers to the patient's and/or family's questions, if you have them. … Always show sincere interest in the patient's and/or family's questions and concerns. … Designate a contact person they can reach with questions or concerns. … Many times the questions are a stand-in for a deeper concern. … questions.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
September 01, 2012 - 1
English If English, end questions
2
[Insert language 2]
3
[Insert language 3]
4
[Insert … =very well, end questions
3. … Yes
2
No
4
OVERALL RATING OF HOSPITAL
Please answer the following questions