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101. Understanding SOPS® Surveys: A Primer for New Users - Closing (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-closing.pdf
     January 26, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing Questions & Answers How to Ask

102. TeamSTEPPS Limited English Proficiency Module: Form Letter (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepletter.pdf
     July 30, 2012 - Please do not hesitate to let us know if you have any questions. … information] Prework: Site Assessment for Trainers Please take a moment to answer the questions … Answer the following questions on the attached Patient Language Process Map for the unit(s) that will … The process map asks the following questions: In your clinical area… a.

103. CAHPS Clinician & Group Survey Comparison (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
     July 27, 2021 - Provider identification The questions in this survey will refer to the provider named in Question … The questions in this survey will refer to the provider named in Question 1 as “this provider.” … As you answer these questions, please think of the in-person, phone, and video visits you had with

104. Examples of Diagnosis Pages (pdf file)
     cahps.ahrq.gov/sites/default/files/publications/files/dxpages.pdf
     February 14, 2013 - See your doctor and ask questions. 7 Source: National Institute of Diabetes and Digestive … See your doctor and ask questions.

105. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
     February 10, 2011 - Please tell us what you want and need, ask questions, and share any concerns you have about your health … Please feel free to write notes, questions, or concerns on the white board. Here is the pen.” … React positively when people ask questions, volunteer information, share concerns, or want to take part … “What questions do you have?” Try to see the experience through the patient’s and family’s eyes. … This can lead to questions, concerns, or anxieties.

106. Tool: Handoff | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
     May 01, 2023 - Opportunity to ask questions and review: Handoffs are a good time to have a new pair of eyes evaluate … They should also allow questions that may allow the receiver to clarify key information or to call attention … off-going resident then gives the receiving resident an opportunity to repeat the plan back and ask any questions … Afterwards, consider how you would answer these questions: What went well in the handoff in this video … received would have further confirmed that the receiver had the needed information and did not have any questions

107. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
     October 29, 2018 - Measures • Yes they are very good, but not all the time are they nice at the front, they answer our questions

108. Consider Culture: Tool 10 | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/health-literacy/improve/precautions/tool10.html
     February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services Health Literacy Video: Questions … Plain Language Words Use the Teach-Back Method: Tool 5 The Teach-Back Method Poster Teach-Back Questions … Welcome Patients: Tool 13 Navigating the Health Care System Sample of Simple Map Encourage Questions … : Tool 17 Patient Portal Feedback Form Suggestion Box Poster Health Literacy Patient Feedback Questions … about this tool from the Health Literacy Patient Feedback Questions . 

109. CAHPS Clinician & Group Child Survey 3.0 (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
     August 01, 2015 - • Supplemental items: Survey users may add questions to this survey. … • Maximize readability by using two columns, serif fonts for the questions, and ample white space … You are sometimes told to skip over some questions in this survey. … 1 Yes 2 No → If No, go to #28 on page 5 The questions in this survey will refer to the provider … Mark one or more 1 Read the questions to me 2 Wrote down the answers I gave 3 Answered the questions

110. Improving the Safety of Patients With Limited English Proficiency: Patient Outcome Survey | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/teamstepps/lep/handouts/lepptoutsurvey.html
     December 01, 2012 - 1 [__] English → If English, end questions   2 [__] [Insert language 2]   3 [__] [Insert language 3 … 1 [__] Very well 2 [__] Well 3 [__] Not well 4 [__] Not at all If 1 and 2 = very well, end questions … 1 [__] Yes 2 [__] No Overall Rating of Hospital Please answer the following questions about your

111. Provide Intermediaries To Help Consumers Use Quality Information | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/talkingquality/explain/support/provide-access.html
     January 01, 2023 - critical resource you may be able to provide is access to an informed individual who can answer users' questions … Make sure they know where to get information on related questions and concerns that consumers may raise … include: Providing a call-in number or email address where intermediaries can get answers to specific questions

112. Mod5-Disclosure-Checklist (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
     April 01, 2016 - ■ Designate an organizational contact person the patient and family can reach with questions or concerns … ■ Anticipate likely questions from the patient/family. 2 – Disclosure Checklist ■ Rehearse (in … ■ Ask if there are any final questions and provide responses; if unable to answer, promise to follow … ■ Give direct answers to the patient’s questions. … – If you do not know the answer to the patient’s questions, state this directly and explain your plan

113. CAHPS Narrative Item Set for the Clinician & Group Survey (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
     June 01, 2021 - to Coordinate Patient Care Helpful, Courteous, and Respectful Office Staff The five open-ended questions … What You Gain from These Questions CAHPS Clinician & Group Composite Measures ++ Actionable … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment

114. Participating in the SOPS Ambulatory Surgery Center Database | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/sops/databases/asc/databases/submission.html
     October 01, 2023 - Ambulatory Surgery Center Survey Database will receive: Access to free technical assistance  to answer any questions … Changes can only be made to the background questions at the end of the survey. … the core survey—they should only be added toward the end of the survey, right before the background questions … The core does not include background questions at the end of the survey.

115. Participating in the SOPS Community Pharmacy Survey Database | Agency for Healthcare Research and Quality
     cahps.ahrq.gov/sops/databases/pharmacy/submission.html
     November 01, 2023 - Community Pharmacy Survey Database will receive: Access to free technical assistance  to answer any questions … Changes can only be made to the background questions at the end of the survey. … the core survey—they should only be added toward the end of the survey, right before the background questions … The core does not include background questions at the end of the survey.

116. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
     March 09, 2007 - . 1 Conventions Used in This Document ................................... 1 Introductory Script and Questions … • All questions should include a “REFUSED” (“REF”) response option, which can be on the interviewer … If you agree to take part, we would ask you some questions about your satisfaction with your nursing … You can skip over any questions you don’t want to answer and you can stop participating at any time. … Do you have any questions before we start?

117. Strategy 3: Nurse Bedside Shift Report (Tool 1) (doc file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
     February 24, 2011 - Let us know if you have any questions. We are partners in your care. … This gives you a chance to meet the nurse taking over your care, ask questions, and share important information … Encourage you to ask questions and share your concerns. … If you have questions or concerns, nurse bedside shift report is the perfect time to raise them. … Ask questions if something is confusing.

118. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
     January 01, 2015 - supplemental item set In the last 12 months, did you talk with this provider about any health questions … [Read the questions to me/ Wrote down the answers I gave/ Answered the questions for me/ Translated … the questions into my language/ Helped in some other way (Please print)] How did that person help … [Read the questions to me/ Wrote down the answers I gave/ Answered the questions for me/ Translated … the questions into my language/ Helped in some other way (Please print)] No change. 6/17/2015

119. Phone Call Role Play (pdf file)
     cahps.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
     February 14, 2013 - CALLER: Do you mind if I ask you a few questions so I can see if there is anything I can help you with … CALLER: I’m going to ask you a few questions about each one of your medicines to see if there is anything … Then we’ll discuss how often you’ve been able to take them and any problems or questions you might … Smith, those are all the questions I had for you. What questions do you have for me? … PATIENT: You know, I think you answered all my questions, even ones I didn’t know I had!

120. Preparing Data from CAHPS Surveys for Analysis (pdf file)
     cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/preparing-data-for-analysis.pdf
     May 15, 2017 - However, unless your research questions necessitate combining the responses to two survey versions into … Key items are the survey questions that all respondents should answer, including: • Questions confirming … • The screeners for the questions included in the core composites measures. … Reportable items are the questions included in the composite and rating measures. … • Step 2 –Calculate the average proportion responding to each category across the questions in the