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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - ........................................................................... 2
Questions in the CAHPS … • The structure and flow of the questions. … • How these questions were developed. … The CAHPS team strongly recommends against
reordering the questions or selecting a subset of the questions … The questions in the Adult version of the Elicitation Protocol are listed below.
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ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3.html
August 01, 2022 - The agenda may include a participant welcome, review of goals of the session, introductions, questions … To produce more consistently useful results, the facilitator should use structured interview questions … Go to Appendix B for Gap Analysis Structured Interview Questions. … A coding system can be used to tally the responses to the questions. … Questions can then be ranked from lowest to highest.
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ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - Give direct answers to the patient's and/or family's questions, if you have them. … Always show sincere interest in the patient's and/or family's questions and concerns. … Designate a contact person they can reach with questions or concerns. … Many times the questions are a stand-in for a deeper concern. … questions.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-closing.pdf
January 26, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing
Questions & Answers
How to Ask
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - Provider
identification
The questions in this survey
will refer to the provider
named in Question … The questions in this survey will
refer to the provider named in
Question 1 as “this provider.” … As
you answer these questions,
please think of the in-person,
phone, and video visits you had
with
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - Please tell us what you want and need, ask questions, and share any concerns you have about your health … Please feel free to write notes, questions, or concerns on the white board. Here is the pen.” … React positively when people ask questions, volunteer information, share concerns, or want to take part … “What questions do you have?”
Try to see the experience through the patient’s and family’s eyes. … This can lead to questions, concerns, or anxieties.
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ahrqpubs.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
May 01, 2023 - Opportunity to ask questions and review: Handoffs are a good time to have a new pair of eyes evaluate … They should also allow questions that may allow the receiver to clarify key information or to call attention … off-going resident then gives the receiving resident an opportunity to repeat the plan back and ask any questions … Afterwards, consider how you would answer these questions:
What went well in the handoff in this video … received would have further confirmed that the receiver had the needed information and did not have any questions
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
October 29, 2018 - Measures
• Yes they are very good, but not all the time are they nice at
the front, they answer our questions
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ahrqpubs.ahrq.gov/talkingquality/explain/support/provide-access.html
January 01, 2023 - critical resource you may be able to provide is access to an informed individual who can answer users' questions … Make sure they know where to get information on related questions and concerns that consumers may raise … include:
Providing a call-in number or email address where intermediaries can get answers to specific questions
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - ■ Designate an organizational contact person the patient and family can reach with questions or concerns … ■ Anticipate likely questions from the patient/family.
2 – Disclosure Checklist
■ Rehearse (in … ■ Ask if there are any final questions and provide responses; if unable to answer, promise to follow … ■ Give direct answers to the patient’s questions. … – If you do not know the answer to the patient’s questions, state this directly and explain your plan
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - to Coordinate Patient Care
Helpful, Courteous, and
Respectful Office Staff
The five open-ended questions … What You Gain from These Questions
CAHPS
Clinician &
Group
Composite
Measures
++
Actionable … CAHPS and Comments: How
Closed-Ended Survey Questions and Narrative Accounts Interact in the
Assessment
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ahrqpubs.ahrq.gov/sops/databases/pharmacy/submission.html
November 01, 2023 - Community Pharmacy Survey Database will receive:
Access to free technical assistance to answer any questions … Changes can only be made to the background questions at the end of the survey. … the core survey—they should only be added toward the end of the survey, right before the background questions … The core does not include background questions at the end of the survey.
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ahrqpubs.ahrq.gov/sops/databases/asc/databases/submission.html
October 01, 2023 - Ambulatory Surgery Center Survey Database will receive:
Access to free technical assistance to answer any questions … Changes can only be made to the background questions at the end of the survey. … the core survey—they should only be added toward the end of the survey, right before the background questions … The core does not include background questions at the end of the survey.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
March 09, 2007 - . 1
Conventions Used in This Document ................................... 1
Introductory Script and Questions … • All questions should include a “REFUSED” (“REF”) response option,
which can be on the interviewer … If you agree to take part, we would ask you some questions about your
satisfaction with your nursing … You can skip over any questions you don’t want to answer and you can
stop participating at any time. … Do you have any questions before we start?
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
February 24, 2011 - Let us know if you have any questions. We are partners in your care. … This gives you a chance to meet the nurse taking over your care, ask questions, and share important information … Encourage you to ask questions and share your concerns. … If you have questions or concerns, nurse bedside shift report is the perfect time to raise them. … Ask questions if something is confusing.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - supplemental
item set
In the last 12 months, did you
talk with this provider about
any health questions … [Read the questions to me/
Wrote down the answers I
gave/ Answered the
questions for me/ Translated … the questions into my
language/ Helped in some
other way (Please print)]
How did that person help … [Read the questions to me/
Wrote down the answers I
gave/ Answered the
questions for me/ Translated … the questions into my
language/ Helped in some
other way (Please print)]
No change.
6/17/2015
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - Users may customize this instrument by adding questions. … 1 Yes
2 No → If No, go to #28 on page 5
The questions in this survey will refer to the
provider … As you answer these questions, please think of
the in-person, phone, and video visits your child
had … Mark one or
more
1 Read the questions to me
2 Wrote down the answers I gave
3 Answered the questions … for me
4 Translated the questions into my
language
5 Helped in some other way
Thank you.
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - implementation
151
• Aspirations: Protocol that can augment CAHPS surveys
• Short Sequence: 5-7 open-ended questions … gold standard” interviews
• Total of 332 elicitations;
• 20% by phone, 80% by web
• 50% before CAHPS questions … Want answers to my questions in complete responses instead of
one-word answers. … Doctor gives me all the time I need, with time for questions and his observations on my complete health … Straight to the point yet asks questions that I realize have my
well-being in mind (even if they are
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ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP50_2155a.pdf
September 01, 2015 - • Supplemental items: The Child Medicaid Survey 5.0 includes core items only; questions
from the … • Maximize readability by using two columns, serif fonts for the questions, and ample white
space … You are sometimes told to skip over some questions in this survey. … Mark one or
more.
1 Read the questions to me
2 Wrote down the answers I gave
3 Answered the questions … for me
4 Translated the questions into my
language
5 Helped in some other way
Thank you.
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ahrqpubs.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apb.html
August 01, 2022 - Gap Analysis Facilitator's Guide: Appendix B
Gap Analysis Structured Interview Questions … The Gap Analysis Structured Interview Questions allow the facilitator to lead participants through … a set of questions designed to elicit participant views on a variety of key policies and practices.