-
www.ahrq.gov/sites/default/files/wysiwyg/npsd/data/npsd-falls-chartbook-2023.pdf
January 01, 2023 - ■ INJURY AS RESULT OF FALL in the Fall module is captured in DE201 in response
to the question: “Did … ■ INJURY AS RESULT OF FALL in the Fall module is captured in DE201 in response
to the question: “Did … ■ UNASSISTED OR ASSISTED FALL in the Fall module is captured in DE192 in
response to the question: … ■ INJURY AS RESULT OF FALL in the Fall module is captured in DE201 in response
to the question: “Did … ■ PATIENT ACTIVITY BEFORE THE FALL is indicated by DE207 in response to the
question “Prior to the
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-closing.pdf
April 02, 2025 - Improving Patient Experience webcast - Closing
Using the Webcast Console to
Submit Questions
• Question … and Answer
► Select Q&A
► Type question in the box
that opens
► Make sure “All Panelists”
is selected … Type Question
Here
42
CAHPS Improvement Resources
• CAHPS Improvement
Guide
• Reports and case
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-nh_webcast-intro.pdf
May 03, 2022 - ► Use Q&A feature to ask for help
2
How to Ask a Question
• Question and Answer
► Select Q&A
► Type … question in the box that
opens
► Make sure “All Panelists” is
selected
• Download slides at
https … How to Ask a Question
Today’s Speakers
Agenda
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-new-sops-workplace-safety-closing.pdf
April 02, 2025 - ® Workplace Safety Supplemental Items for Hospitals - Closing
QUESTIONS & ANSWERS
How to Ask a Question … • Question and Answer
► Select Q&A
► Type question in the box
that opens
► Make sure “All Panelists
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-CCC-items-hp-survey5-child.html
April 01, 2022 - 1 __ Never
2 __ Sometimes
3 __ Usually
4 __ Always
After core question 7
CC2. … 1 __ Yes
2 __ No → If No, go to core question #10
After CC16
CC18. … 1 __ Yes
2 __ No → If No, go to core question #20
After core question 19
CC20. … 1 __ Yes
2 __ No → If No, go to core question #30
After core question 29
Note: Before CC22 … 1 __ Yes
2 __ No → If No, go to #CC28
After core question 31
CC26.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-closing.pdf
April 02, 2025 - Developing Invitation Messages that Increase Survey Response Rates - Closing
How to Submit Questions
• Question … and Answer
► Select the icon with three dots
► Select Q&A
► Type question in the box that
opens
Type … question here
44
Sign up for CAHPS Announcements
Want to stay up-to-date on all things CAHPS?
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
April 02, 2025 - Improve Patient Care Experience - Part 5 Closing
Using the Webcast Console to
Submit Questions
• Question … and Answer
► Select Q&A
► Type question in the box that
opens
Type question here
40
Sign up for
-
www.ahrq.gov/cahps/item-sets/index.html
October 01, 2024 - Start each questionnaire with question #1 and continue sequentially. … Skip instructions in the formatted items often refer to “[core question] #x” where x represents an item … Be sure to delete “core question” and make sure the item number in the skip instructions is correct after … respondent (for example, if the item asks about experiences with care from a specialist, a screener question
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-intro.pdf
January 01, 2022 - ► Use Q&A feature to ask for help
2
How to Ask a Question
• Question and Answer
► Select Q&A
► Type … a question in the
box that opens
• Participants are muted
and cannot show video
• The raise hand … How to Ask a Question
Event Website
Today’s Speakers
Today’s Agenda
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent--insights-webcast-intro.pdf
November 19, 2019 - ► Use Q&A feature to ask for help
5
6
How to Submit Questions
• Question and Answer
► Select the … icon with the question mark inside of
the square
► Type your question into the box that appears
Type … question here
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
April 02, 2025 - Care
Questions and Answers
www.ahrq.gov/cahps
Using the Webcast Console to Submit Questions
• Question … and Answer
Select Q&A
Type question in the box
that opens
Type question here
53
www.ahrq.gov
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-closing.pdf
April 02, 2025 - ED CAHPS) - Closing
Questions & Answers
45
Using the Webcast Console to
Submit Questions
• Question … and Answer
► Select Q&A
► Type question in the box
that opens
► Make sure “All Panelists”
is selected … 46
Type Question
Here
CAHPS Updates
Sign up for email updates
47
Questions or Comments?
-
datatools.ahrq.gov/meps-ic/technical-notes-and-survey-documentation/
January 01, 2022 - Revised question on whether employee contributions vary for plan.
Dropped question on HRAs. … Dropped question about limits on spousal coverage. … Dropped question on length of waiting period. … Plan Form
Added question about Health Reimbursement Arrangement (HRA), this question is being reinstated … Plan Form
Combined metal level question and actuarial value question; the respondent is asked to
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
April 02, 2025 - through enhanced feedback
Phase 1 Intervention Sites
(N=3)
Phase 1 Control Sites
(N=6)
• PG survey
• 5-question … Elicitation
Protocol
• PG survey
• 3-question PG protocol
• PG survey
• 3-question PG protocol … Phase 2 Intervention Sites
(N=6)
Phase 2 Control Sites
(N=3)
• PG survey
• 5-question Elicitation … Protocol
• Enhanced feedback
• PG survey
• 3-question PG protocol
• Enhanced feedback
• PG survey … • 3-question PG protocol
• Standard feedback
28
Phase 1 Intervention: Enhanced Invitation Language
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
February 01, 2020 - The CAHPS macro then calculates a mean for the CAHPS composite or question. … The mean value is then calculated across the four numerical values for each question. … For example, in Table 5-1 , the group’s top box score for the question, "Got answer to phone question … related to getting an answer to a phone question during regular office hours on the same day. … If the correlation coefficient is between 0 and -1, the rating is inversely related to the question
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-adult.html
December 01, 2018 - 1 __ Yes
2 __ No
After core question 8
PCMH2. … 1 __ Yes
2 __ No → If No, go to PCMH14
After core question 18
PCMH3. … In the last 6 months, how often did the provider named in Question 1 seem informed and up-to-date about … Please answer these questions about the provider named in Question 1 of this survey.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - One question has been moved into the core survey,
6/17/2015
www.cahps.ahrq.gov
Page 2
CAHPS … the same
day he/she contacted
provider’s office
10
Patient got answer to
medical question the … Adult
3.0
Item #
Adult
2.0
Item #
Adult
3.0
Question Wording
Adult
2.0
Question Wording … Wording
Adult
2.0
Question Wording
Reason for
Change
5 5
In the last 6 months, did you … Wording
Adult
2.0
Question Wording
Reason for
Change
8 8
In the last 6 months, when
you
-
www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/coaching-slides.html
May 01, 2017 - Examples of using the three-part question to coach teams. … Slide 17: Components of the Three-Part Question
Each component is listed in a box, with an arrow … Slide 26: Avoid Disguising a Statement as a Question
Example of disguising a statement as a question … Step II: Start with an open-ended question. … Step III: Share your observations with the team using the three part question.
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-ASC-webcast-2023-0509-closing.pdf
January 01, 2023 - 39
How to Ask a Question
• Question and Answer
► Select Q&A
► Type a question in the
box that opens
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/coaching/coaching-facnotes.docx
May 01, 2017 - is not a helpful question during coaching. … Slide 25
SAY:
Avoid disguising a statement as a question. … This is where the coach should use the three-part question. … Part 3 – State your question: “I wonder...” … , and finally his question?