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41. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Intro (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
    January 28, 2021 - ► Use Q&A feature to ask for help 3 Using the Webcast Console to Submit Questions • Question and … Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected … Type Question Here 4 Today’s Speakers • Caren Ginsberg, Ph.D.

42. Action Planning for the SOPS Surveys Webcast Transcript (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
    June 01, 2019 - Gray, Slide 19 Question two here, what are your goals? … Gray, Slide 27 Question nine, what's the timeline? … Question four, who will be affected and how? … One more specific question about the Action Planning Tool is, if I need to answer every single question … This is a great question.

43. CAHPS Cancer Care Supplemental Items (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
    November 28, 2016 - 1 Yes 2 No → If No, go to #AC3 After core question 18 AC2. … 1 Yes, definitely 2 Yes, somewhat 3 No After core question 9 INF2. … 1 Yes, definitely 2 Yes, somewhat 3 No After core question 23 INF3. … 1 Never 2 Sometimes 3 Usually 4 Always After core question 25 INF4. … 1 Yes 2 No → If No, go to SDM5 After core question 6 SDM2.

44. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
    September 01, 2019 - One HSOPS 1.0 background question was dropped in HSOPS 2.0. … In addition, the staff position question was moved to the first question in HSOPS 2.0. … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 HSOPS 2.0 Background Question Text … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 (continued) HSOPS 2.0 Background Question … Background Question Differences Between HSOPS 2.0 and HSOPS 1.0 (continued) HSOPS 2.0 Background Question

45. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-intro.pdf
    October 03, 2018 - feature to ask for help 2 www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question … and Answer  Select Q&A  Type question in the box that opens Type question here 3 www.ahrq.gov

46. A simple question can reveal as much as a test. "What are our goals for today?" (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/patients-consumers/patient-involvement/ask-your-doctor/tips-and-tools/clinicianad1.pdf
    September 09, 2011 - A simple question can reveal as much as a test. "What are our goals for today?" … A simple question can reveal as much as a test.

47. An Overview of the SOPS® Surveys for New Users - Closing (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/6-sops101-webcast-2023-closing.pdf
    January 01, 2023 - 51 How to Ask a Question • Question and Answer ► Select Q&A ► Type a question in the box that opens … https://doi.org/10.1093/geront/gns007 https://doi.org/10.1177/0733464820969283 Q&A How to Ask a Question

48. Creative Strategies to Improve Patient Care Experience - Part 1 Intro (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
    April 18, 2019 - ► Use Q&A feature to ask for help 4 Using the Webcast Console to Submit Questions • Question … and Answer ► Select Q&A ► Type question in the box that opens Type question here 5 Creative Strategies

49. An Update on the CAHPS Patient Narrative Item Sets - Intro (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-intro-slides.pdf
    November 16, 2021 - ► Use Q&A feature to ask for help 3 How to Ask a Question • Question and Answer ► Select Q&A ► … Type question in the box that opens ► Make sure “All Panelists” is selected 4 Purpose of CAHPS

50. Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children on Medicaid: Final Report (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-238-fullreport.pdf
    October 01, 2019 - Moreover, CHIPRA does not currently require States to report the results for each question, and very … The question is asked of parents who answer “Yes” to the CAHPS screener question immediately preceding … The question is asked of parents who answer “Yes” to the CAHPS screener question on treatment or counseling … Comparisons among States and over time will not be perfect, as the screener question (and measure question … from version 4.0 of the Item Set for CCC or its equivalent question in future versions.

51. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
    October 29, 2018 - through enhanced feedback Phase 1 Intervention Sites (N=3) Phase 1 Control Sites (N=6) • PG survey • 5-question … Elicitation Protocol • PG survey • 3-question PG protocol • PG survey • 3-question PG protocol … Phase 2 Intervention Sites (N=6) Phase 2 Control Sites (N=3) • PG survey • 5-question Elicitation … Protocol • Enhanced feedback • PG survey • 3-question PG protocol • Enhanced feedback • PG survey … • 3-question PG protocol • Standard feedback 28 Phase 1 Intervention: Enhanced Invitation Language

52. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals Introduction (Sorra) (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast1-sorra-intro.pdf
    July 25, 2018 - – Use Q&A feature to ask for help 2 Using the Webcast Console to Submit Questions • Question and … Answer – Select Q&A – Type question in the box that opens 3 Type question here 4 Today’s Speakers

53. Gap Analysis Facilitator's Guide: Appendix C | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
    August 01, 2022 - It may help to ask the same question of multiple groups, as the answers may reveal the perception of … Facilitator Notetaker Date Yes— This means the respondents have answered positively about this question … Inconsistent/Unsure— This means the respondents are unsure about this question or the respondents indicate … that the actions related to the question are inconsistently being done. … No— This means the respondents have answered negatively about this question.  

54. Rachelle Toman, M.D., Ph.D. | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/questions/videos/clinician-toman.html
    November 01, 2020 - Patient and Clinician Videos If you ask your hairstylist a question, notes this physician, why not … ask your doctor a question?

55. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - Maybe they were waiting too long and there isn’t a question about that. … Yeah, that’s a really good question. … So let me ask you another question and sort of condense this into a question regarding whether the five … Tara Servati That is a great question. … Rachel, early on there was a question posed about the construct of a protocol and the question is why

56. Preparing Data from CAHPS Surveys for Analysis (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
    May 15, 2017 - The responses to each question must use the code numbers, or precodes, contained in the questionnaires … Question 6 was supposed to be. … are retained and the screener question should remain as missing. … • The primary rating question. • Demographic and other background items. … worded – that is, responding negatively to the question (e.g., Never) is the positive response.

57. Questions Are the Answer News Articles | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/questions/resources/articles.html
    November 01, 2020 - your doctor-including topics like surgery, test results, and medication"; includes a link to the AHRQ Question … right doctor includes several comments attributed to AHRQ Director Carolyn Clancy; mentions AHRQ's Question … Reports on the "Questions Are the Answer" campaign; includes links to both the main Web page and the question … Mentions the Question Builder tool.] … HE06 Jennifer Huget [Quotes AHRQ Director Carolyn Clancy and mentions the question-builder feature

58. Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-237-fullreport.pdf
    October 01, 2019 - CHIPRA does not currently require States to report the results for each question, and very few States … The specialist availability question is written as follows in the CAHPS surveys in use in 2014: • … The question is asked of parents who answer “Yes” to the CAHPS screener question regarding whether parents … The question is asked of parents who answer “Yes” to the CAHPS screener question on specialist appointments … Comparisons among States and over time will not be perfect, as the screener question (and measure question

59. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
    October 01, 2023 - instruction before H-HL1: " If you were not given any medication when you left the hospital, go to Question … X. " Replace X with the number used for H-HL3, or the next question in your survey. … Add the following instruction before H-HL32:" We need you to answer the following question again although … 1 __Yes     2 __ No →  If No, go to core question 26 After H-HL35 Note: Use with H-HL32 … 1 __Yes     2 __ No →  If No, go to core question 26 After H-HL37 Note: Use with H-HL32

60. H3 Practice Survey, Part 2 (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-part2-mw.pdf
    August 03, 2018 - ☐ Yes [Please go to next question] ☐ No [Please skip to question 6] H3 Practice Survey, Part 2 … ☐ Yes [Please go to next question] ☐ No [Please skip to question 14] 13. … ☐ Yes [Please go to next question] ☐ ☐ No [Please skip to question 28, on the next page] Don’t know … [Please skip to question 28, on the next page] 27. … : Don't know the percentage: Off QUESTION 28 – Other, please specify: QUESTION 29 - Other, please