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61. Supplemental Health Literacy Items for the CAHPS Clinician & Group Survey (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/health-literacy-cg-cahps-adult-spanish-2357-3b.pdf
    January 05, 2018 - 1 Nunca 2 A veces 3 La mayoría de las veces 4 Siempre After core question 10 C-HL2. … 1 Sí 2 No → Si contestó "No", pase a la [core question] pregunta 14 After core question 13 … 1 Sí 2 No → Si contestó "No", pase a la [core question] pregunta 16 After core question 15 … las veces 4 Siempre After core question 16 Note: Use with C-HL14 C-HL19. … 1 Nunca 2 A veces 3 La mayoría de las veces 4 Siempre After core question 17

62. Creative Strategies to Improve Patient Care Experience - Part 5 Closing (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
    May 13, 2019 - Improve Patient Care Experience - Part 5 Closing Using the Webcast Console to Submit Questions • Question … and Answer ► Select Q&A ► Type question in the box that opens Type question here 40 Sign up for

63. Section 5: Determining Where To Focus Efforts To Improve Patient Experience (Page 1 of 2) | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
    February 01, 2020 - The CAHPS macro then calculates a  mean  for the CAHPS composite or question. … The mean value is then calculated across the four numerical values for each question. … For example, in Table 5-1 , the group’s top box score for the question, "Got answer to phone question … related to getting an answer to a phone question during regular office hours on the same day. … If the correlation coefficient is between 0 and -1, the rating is inversely related to the question

64. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
    October 29, 2018 - Care Questions and Answers www.ahrq.gov/cahps Using the Webcast Console to Submit Questions • Question … and Answer  Select Q&A  Type question in the box that opens Type question here 53 www.ahrq.gov

65. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Closing (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-closing.pdf
    October 14, 2020 - ED CAHPS) - Closing Questions & Answers 45 Using the Webcast Console to Submit Questions • Question … and Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected … 46 Type Question Here CAHPS Updates Sign up for email updates 47 Questions or Comments?

66. Impact of a pediatric-focused medical home learning collaborative on preventable emergency department visits by publicly-insured children in Massachusetts (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/chipra-medical-home-academyhealth.pdf
    December 12, 2015 - practice assessed separately for baseline and follow-up periods (1H 2011 and 2H 2013) • Research Question … - effects logistic regression model)  Sample - Children with CE in baseline and/or follow-up • Question … chronic condition 44.8 50.2 Complex chronic 17.7 17.7 Non-complex chronic 27.1 32.5 Results (Question … 1) Cross-Sectional Analysis Results (Question 1) Results (Question 2) Results (Question 2): By PMCA … Category Longitudinal Analysis Results (Question 2) Key Conclusions Caveats and Limitations Questions

67. SOPS™ Best Practices for Web-based SOPS Surveys Webcast Transcript (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
    June 12, 2019 - Naomi Yount That's a great question. … Here's another question. … "On a web survey, should we require each question to be answered before proceeding to the next question … Oh, this is a great question. I think Naomi can answer this question. … Okay, so I'm glad you're asking that question because we get that question a lot.

68. Supplemental-Interpreter-Hpcahps-Child 2158-4A (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-interpreter-hpcahps-child_2158-4a.docx
    May 24, 2017 - Question Placement and Other Instructions P-IN1. … 1|_| Yes 2|_| No If No, go to core question 20 After core question 19 P-IN2. … 1|_| Never If Never, go to core question 20 2|_| Sometimes 3|_| Usually 4|_| Always After P-IN4 Note … 1|_| Yes 2|_| No If No, go to core question 30 After core question 29 P-IN8. … 1|_| Never If Never, go to core question 30 2|_| Sometimes 3|_| Usually 4|_| Always After P-IN10 Note

69. Supplemental-Interpreter-Hpcahps-Adult 2157-4A (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-interpreter-hpcahps-adult_2157-4a.docx
    May 24, 2017 - Question Placement and Other Instructions P-IN1. … 1|_| Yes 2|_| No If No, go to core question 17 After core question 16 P-IN2. … 1|_| Never If Never, go to core question 17 2|_| Sometimes 3|_| Usually 4|_| Always After P-IN4 Note … 1|_| Yes 2|_| No If No, go to core question 27 After core question 26 P-IN8. … 1|_| Never If Never, go to core question 27 2|_| Sometimes 3|_| Usually 4|_| Always After P-IN10 Note

70. Enhancing-Care-Heart-Failure-Patients (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/enhancing-care-heart-failure-patients.pdf
    February 13, 2023 - or make a comment open the chat box Set the TO: field to Everyone so that we can all see your question … 1 Question 1: How would you describe the involvement of heart failure (HF) patients in your CR program … Please select your answer here Remember to click SUBMIT when complete 6 Audience Question 2 7 … Question 2: What is your top priority for improving the care of heart failure patients in your CR program … 3 Question 3: When HF patients participate in your CR program, what is your primary focus: Please

71. Supplemental Items for the CAHPS Health Plan Child Survey 5.0/5.1: Children With Chronic Conditions | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-CCC-items-hp-survey5-child.html
    April 01, 2022 - 1 __ Never 2 __ Sometimes 3 __ Usually 4 __ Always After core question 7 CC2. … 1 __ Yes 2 __ No → If No, go to core question #10 After CC16 CC18. … 1 __ Yes 2 __ No → If No, go to core question #20 After core question 19 CC20. … 1 __ Yes 2 __ No → If No, go to core question #30 After core question 29 Note: Before CC22-CC24 … 1 __ Yes 2 __ No → If No, go to #CC28 After core question 31 CC26.

72. Cerner-Q-A-Final-Deck (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/cerner-q-a-final-deck.pdf
    February 13, 2023 - D P T, C C S , F N A P G u r u P a t e l Chat Function 2 HOW TO ASK QUESTIONS To ask a question … or make a comment open the chat box Set the TO: field to Everyone so that we can all see your question … Guru Patel Director, Clinical Informatics Office of Quality & Risk Emory Healthcare Commonly Asked Question … Process Questions 6 Reports: methods to run reports from Cerner Q&A 5 PARTICIPANTS Audience Question … 6 Question: In the chat box, tell us one useful insight you will take away from today’s Q&A session

73. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=8&search_api_fulltext=&sort=asc
    Access AC11 Patient contacted personal doctor's office with medical question … Access AC13 Patient contacted personal doctor's office with medical question … Access C-HIT4 Patient emailed provider’s office with a medical question … Health literacy C-HIT5 Patient got an answer to an emailed medical question … Clinician & Group Access AC12 Patient got answer to medical question

74. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=22&search_api_fulltext=&sort=desc
    Health Plan Access AC14 Respondent got answer to medical question … Access AC13 Patient contacted personal doctor's office with medical question … Access AC13 Respondent contacted doctor's office with medical question … Health Plan Access AC12 Respondent got answer to medical question … Access AC11 Patient contacted personal doctor's office with medical question

75. Emerging-Strategies-Slides (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/emerging-strategies-slides.pdf
    August 12, 2020 - 1 Question 1: What best describes the current status of your hospital’s CR program? … 2 Question 2: Looking ahead, how likely is it that your program may need to reduce your level of … Remember to click SUBMIT when complete 6 Audience Question … 3 Question 3: Many CR programs are seeing their patients onsite less frequently. … 4 Question 4: What issues do you think will be the most challenging for your program over the next

76. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/7_Dale_Shaller_slides_72-75.pdf
    November 01, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance To Ask a Question … To submit a question, type question here and hit submit. 72 • – • • • • • – • – • – • – … Website: www.cahps.ahrq.gov 75 mailto:cahps1@westat.com http://www.cahps.ahrq.gov/ To Ask a Question

77. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
    October 30, 2019 - ► Use Q&A feature to ask for help 2 3 Submitting Questions • Question and Answer ► Select Q&A ► … Type question in the box that opens Type question here Today’s Speakers 4 Caren Ginsberg, Ph.D

78. Supplemental-Mobilityimpairments-Healthplan-Adult-2157-9A (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-mobilityimpairments-healthplan-adult-2157-9a.docx
    September 25, 2017 - 1|_| Yes 2|_| No If No, go to core question 17 After core question 16 Note: Use P-IM1 if using P-IM2 … 1|_| Yes 2|_| No If No, go to P-IM12 After core question 26 P-IM11. … 1|_| Yes 2|_| No If No, go to core question 27 After P-IM13 P-IM15. … 1|_| Yes 2|_| No If No, go to core question 27 After P-IM16 Note: Use with P-IM14 P-IM18. … 1|_| Yes 2|_| No If No, go to core question 33 After core question 32 P-IM20.

79. Coping-Staff-Challenges-Slides (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/coping-staff-challenges-slides.pdf
    February 13, 2023 - , Lifespan Cardiovascular Institute, Miriam and Newport Hospitals, Providence, RI 4 Audience Question … 1 Question 1: What best describes the current status of your hospital’s CR program? … Please select your answer here Remember to click SUBMIT when complete 5 Audience Question 2 Question … Please select your answer here Remember to click SUBMIT when complete 6 Audience Question 3 Question

80. Action Planning for the SOPS Surveys-Intro (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-intro-sops-action-planning-tool.pdf
    January 17, 2019 - ► Use Q&A feature to ask for help 3 Submitting Questions • Question and Answer ► Select Q&A ► Type … question in the box that opens Type question here 4 Today’s Speakers Jeff Brady, MD, MPH Director